import sdk from '../../../lib/services/sdk'; import { IUser } from '../../../definitions'; import EventEmitter from '../../../utils/events'; import subscribeInquiry from './subscriptions/inquiry'; export const isOmnichannelStatusAvailable = (user: IUser): boolean => user?.statusLivechat === 'available'; // RC 0.26.0 export const changeLivechatStatus = () => sdk.methodCallWrapper('livechat:changeLivechatStatus'); // RC 2.4.0 // @ts-ignore export const getInquiriesQueued = () => sdk.get('livechat/inquiries.queued'); // this inquiry is added to the db by the subscriptions stream // and will be removed by the queue stream // RC 2.4.0 export const takeInquiry = (inquiryId: string) => sdk.methodCallWrapper('livechat:takeInquiry', inquiryId); // RC 4.26 export const takeResume = (roomId: string) => sdk.methodCallWrapper('livechat:resumeOnHold', roomId); class Omnichannel { private inquirySub: { stop: () => void } | null; constructor() { this.inquirySub = null; EventEmitter.addEventListener('INQUIRY_SUBSCRIBE', this.subscribeInquiry); EventEmitter.addEventListener('INQUIRY_UNSUBSCRIBE', this.unsubscribeInquiry); } subscribeInquiry = async () => { console.log('[RCRN] Subscribing to inquiry'); this.inquirySub = await subscribeInquiry(); }; unsubscribeInquiry = () => { if (this.inquirySub) { console.log('[RCRN] Unsubscribing from inquiry'); this.inquirySub.stop(); this.inquirySub = null; } }; } // eslint-disable-next-line @typescript-eslint/no-unused-vars const omnichannel = new Omnichannel();