vn-verdnaturachat/app/ee/omnichannel/lib/subscriptions/inquiry.js

91 lines
2.5 KiB
JavaScript

import log from '../../../../utils/log';
import store from '../../../../lib/createStore';
import RocketChat from '../../../../lib/rocketchat';
import { inquiryQueueAdd, inquiryQueueRemove, inquiryQueueUpdate, inquiryRequest } from '../../actions/inquiry';
const removeListener = listener => listener.stop();
let connectedListener;
let disconnectedListener;
let queueListener;
const streamTopic = 'stream-livechat-inquiry-queue-observer';
export default function subscribeInquiry() {
const handleConnection = () => {
store.dispatch(inquiryRequest());
};
const handleQueueMessageReceived = ddpMessage => {
const [{ type, ...sub }] = ddpMessage.fields.args;
// added can be ignored, since it is handled by 'changed' event
if (/added/.test(type)) {
return;
}
// if the sub isn't on the queue anymore
if (sub.status !== 'queued') {
// remove it from the queue
store.dispatch(inquiryQueueRemove(sub._id));
return;
}
const { queued } = store.getState().inquiry;
// check if this sub is on the current queue
const idx = queued.findIndex(item => item._id === sub._id);
if (idx >= 0) {
// if it is on the queue let's update
store.dispatch(inquiryQueueUpdate(sub));
} else {
// if it is not on the queue let's add
store.dispatch(inquiryQueueAdd(sub));
}
};
const stop = () => {
if (connectedListener) {
connectedListener.then(removeListener);
connectedListener = false;
}
if (disconnectedListener) {
disconnectedListener.then(removeListener);
disconnectedListener = false;
}
if (queueListener) {
queueListener.then(removeListener);
queueListener = false;
}
};
connectedListener = RocketChat.onStreamData('connected', handleConnection);
disconnectedListener = RocketChat.onStreamData('close', handleConnection);
queueListener = RocketChat.onStreamData(streamTopic, handleQueueMessageReceived);
try {
const { user } = store.getState().login;
RocketChat.getAgentDepartments(user.id).then(result => {
if (result.success) {
const { departments } = result;
if (!departments.length || RocketChat.hasRole('livechat-manager')) {
RocketChat.subscribe(streamTopic, 'public').catch(e => console.log(e));
}
const departmentIds = departments.map(({ departmentId }) => departmentId);
departmentIds.forEach(departmentId => {
// subscribe to all departments of the agent
RocketChat.subscribe(streamTopic, `department/${departmentId}`).catch(e => console.log(e));
});
}
});
return {
stop: () => stop()
};
} catch (e) {
log(e);
return Promise.reject();
}
}