[NEW] Livechat (#2004)

* [WIP][NEW] Livechat info/actions * [IMPROVEMENT] RoomActionsView * [NEW] Visitor Navigation * [NEW] Get Department REST * [FIX] Borders * [IMPROVEMENT] Refactor RoomInfo View * [FIX] Error while navigate from mention -> roomInfo * [NEW] Livechat Fields * [NEW] Close Livechat * [WIP] Forward livechat * [NEW] Return inquiry * [WIP] Comment when close livechat * [WIP] Improve roomInfo * [IMPROVEMENT] Forward room * [FIX] Department picker * [FIX] Picker without results * [FIX] Superfluous argument * [FIX] Check permissions on RoomActionsView * [FIX] Livechat permissions * [WIP] Show edit to livechat * [I18N] Add pt-br translations * [WIP] Livechat Info * [IMPROVEMENT] Livechat info * [WIP] Livechat Edit * [WIP] Livechat edit * [WIP] Livechat Edit * [WIP] Livechat edit scroll * [FIX] Edit customFields * [FIX] Clean livechat customField * [FIX] Visitor Navigation * [NEW] Next input logic LivechatEdit * [FIX] Add livechat data to subscription * [FIX] Revert change * [NEW] Livechat user Status * [WIP] Livechat tags * [NEW] Edit livechat tags * [FIX] Prevent some crashes * [FIX] Forward * [FIX] Return Livechat error * [FIX] Prevent livechat info crash * [IMPROVEMENT] Use input style on forward chat * OnboardingSeparator -> OrSeparator * [FIX] Go to next input * [NEW] Added some icons * [NEW] Livechat close * [NEW] Forward Room Action * [FIX] Livechat edit style * [FIX] Change status logic * [CHORE] Remove unnecessary logic * [CHORE] Remove unnecessary code * [CHORE] Remove unecessary case * [FIX] Superfluous argument * [IMPROVEMENT] Submit livechat edit * [CHORE] Remove textInput type * [FIX] Livechat edit * [FIX] Livechat Edit * [FIX] Use same effect * [IMPROVEMENT] Tags input * [FIX] Add empty tag * Fix minor issues * Fix typo * insert livechat room data to our room object * review * add method calls server version Co-authored-by: Diego Mello <diegolmello@gmail.com>
2020-05-08 14:36:10 -03:00 · 2020-05-08 14:36:10 -03:00 · 9e89316e2a
parent 0e4e174e25
commit 9e89316e2a
45 changed files with 1534 additions and 281 deletions
--- a/app/actions/actionsTypes.js
+++ b/app/actions/actionsTypes.js
@ -31,7 +31,7 @@ export const ROOMS = createRequestTypes('ROOMS', [
 	'OPEN_SEARCH_HEADER',
 	'CLOSE_SEARCH_HEADER'
 ]);
-export const ROOM = createRequestTypes('ROOM', ['SUBSCRIBE', 'UNSUBSCRIBE', 'LEAVE', 'DELETE', 'REMOVED', 'USER_TYPING']);
+export const ROOM = createRequestTypes('ROOM', ['SUBSCRIBE', 'UNSUBSCRIBE', 'LEAVE', 'DELETE', 'REMOVED', 'CLOSE', 'FORWARD', 'USER_TYPING']);
 export const APP = createRequestTypes('APP', ['START', 'READY', 'INIT', 'INIT_LOCAL_SETTINGS']);
 export const MESSAGES = createRequestTypes('MESSAGES', ['REPLY_BROADCAST']);
 export const CREATE_CHANNEL = createRequestTypes('CREATE_CHANNEL', [...defaultTypes]);
--- a/app/actions/room.js
+++ b/app/actions/room.js
@ -30,6 +30,21 @@ export function deleteRoom(rid, t) {
 	};
 }

+export function closeRoom(rid) {
+	return {
+		type: types.ROOM.CLOSE,
+		rid
+	};
+}
+
+export function forwardRoom(rid, transferData) {
+	return {
+		type: types.ROOM.FORWARD,
+		transferData,
+		rid
+	};
+}
+
 export function removedRoom() {
 	return {
 		type: types.ROOM.REMOVED
--- a/app/constants/settings.js
+++ b/app/constants/settings.js
@ -68,6 +68,9 @@ export default {
 	LDAP_Enable: {
 		type: 'valueAsBoolean'
 	},
+	Livechat_request_comment_when_closing_conversation: {
+		type: 'valueAsBoolean'
+	},
 	Jitsi_Enabled: {
 		type: 'valueAsBoolean'
 	},
--- a/app/containers/LoginServices.js
+++ b/app/containers/LoginServices.js
@ -12,7 +12,7 @@ import sharedStyles from '../views/Styles';
 import { themes } from '../constants/colors';
 import { loginRequest as loginRequestAction } from '../actions/login';
 import Button from './Button';
-import OnboardingSeparator from './OnboardingSeparator';
+import OrSeparator from './OrSeparator';
 import Touch from '../utils/touch';
 import I18n from '../i18n';
 import random from '../utils/random';
@ -252,12 +252,12 @@ class LoginServices extends React.PureComponent {
 						style={styles.options}
 						color={themes[theme].actionTintColor}
 					/>
-					<OnboardingSeparator theme={theme} />
+					<OrSeparator theme={theme} />
 				</>
 			);
 		}
 		if (length > 0 && separator) {
-			return <OnboardingSeparator theme={theme} />;
+			return <OrSeparator theme={theme} />;
 		}
 		return null;
 	}
--- a/app/containers/OnboardingSeparator.js
+++ b/app/containers/OnboardingSeparator.js
@ -24,7 +24,7 @@ const styles = StyleSheet.create({
 	}
 });

-const DateSeparator = React.memo(({ theme }) => {
+const OrSeparator = React.memo(({ theme }) => {
 	const line = { backgroundColor: themes[theme].borderColor };
 	const text = { color: themes[theme].auxiliaryText };
 	return (
@ -36,8 +36,8 @@ const DateSeparator = React.memo(({ theme }) => {
 	);
 });

-DateSeparator.propTypes = {
+OrSeparator.propTypes = {
 	theme: PropTypes.string
 };

-export default DateSeparator;
+export default OrSeparator;
--- a/app/containers/RoomTypeIcon.js
+++ b/app/containers/RoomTypeIcon.js
@ -2,7 +2,7 @@ import React from 'react';
 import { Image, StyleSheet } from 'react-native';
 import PropTypes from 'prop-types';
 import { CustomIcon } from '../lib/Icons';
-import { themes } from '../constants/colors';
+import { STATUS_COLORS, themes } from '../constants/colors';

 const styles = StyleSheet.create({
 	style: {
@ -15,7 +15,7 @@ const styles = StyleSheet.create({
 });

 const RoomTypeIcon = React.memo(({
-	type, size, isGroupChat, style, theme
+	type, size, isGroupChat, status, style, theme
 }) => {
 	if (!type) {
 		return null;
@ -36,7 +36,7 @@ const RoomTypeIcon = React.memo(({
 		}
 		return <CustomIcon name='at' size={13} style={[styles.style, styles.discussion, { color }]} />;
 	} if (type === 'l') {
-		return <CustomIcon name='omnichannel' size={13} style={[styles.style, styles.discussion, { color }]} />;
+		return <CustomIcon name='omnichannel' size={13} style={[styles.style, styles.discussion, { color: STATUS_COLORS[status] }]} />;
 	}
 	return <Image source={{ uri: 'lock' }} style={[styles.style, style, { width: size, height: size, tintColor: color }]} />;
 });
@ -45,6 +45,7 @@ RoomTypeIcon.propTypes = {
 	theme: PropTypes.string,
 	type: PropTypes.string,
 	isGroupChat: PropTypes.bool,
+	status: PropTypes.string,
 	size: PropTypes.number,
 	style: PropTypes.object
 };
--- a/app/containers/TextInput.js
+++ b/app/containers/TextInput.js
@ -64,8 +64,10 @@ export default class RCTextInput extends React.PureComponent {
 		inputRef: PropTypes.func,
 		testID: PropTypes.string,
 		iconLeft: PropTypes.string,
+		iconRight: PropTypes.string,
 		placeholder: PropTypes.string,
 		left: PropTypes.element,
+		onIconRightPress: PropTypes.func,
 		theme: PropTypes.string
 	}

@ -90,6 +92,19 @@ export default class RCTextInput extends React.PureComponent {
 		);
 	}

+	get iconRight() {
+		const { iconRight, onIconRightPress, theme } = this.props;
+		return (
+			<BorderlessButton onPress={onIconRightPress} style={[styles.iconContainer, styles.iconRight]}>
+				<CustomIcon
+					name={iconRight}
+					style={{ color: themes[theme].bodyText }}
+					size={20}
+				/>
+			</BorderlessButton>
+		);
+	}
+
 	get iconPassword() {
 		const { showPassword } = this.state;
 		const { testID, theme } = this.props;
@ -117,7 +132,7 @@ export default class RCTextInput extends React.PureComponent {
 	render() {
 		const { showPassword } = this.state;
 		const {
-			label, left, error, loading, secureTextEntry, containerStyle, inputRef, iconLeft, inputStyle, testID, placeholder, theme, ...inputProps
+			label, left, error, loading, secureTextEntry, containerStyle, inputRef, iconLeft, iconRight, inputStyle, testID, placeholder, theme, ...inputProps
 		} = this.props;
 		const { dangerColor } = themes[theme];
 		return (
@ -140,7 +155,7 @@ export default class RCTextInput extends React.PureComponent {
 						style={[
 							styles.input,
 							iconLeft && styles.inputIconLeft,
-							secureTextEntry && styles.inputIconRight,
+							(secureTextEntry || iconRight) && styles.inputIconRight,
 							{
 								backgroundColor: themes[theme].backgroundColor,
 								borderColor: themes[theme].separatorColor,
@ -165,6 +180,7 @@ export default class RCTextInput extends React.PureComponent {
 						{...inputProps}
 					/>
 					{iconLeft ? this.iconLeft : null}
+					{iconRight ? this.iconRight : null}
 					{secureTextEntry ? this.iconPassword : null}
 					{loading ? this.loading : null}
 					{left}
--- a/app/containers/UIKit/MultiSelect/Chips.js
+++ b/app/containers/UIKit/MultiSelect/Chips.js
@ -12,11 +12,13 @@ import styles from './styles';

 const keyExtractor = item => item.value.toString();

-const Chip = ({ item, onSelect, theme }) => (
+const Chip = ({
+	item, onSelect, style, theme
+}) => (
 	<Touchable
 		key={item.value}
 		onPress={() => onSelect(item)}
-		style={[styles.chip, { backgroundColor: themes[theme].auxiliaryBackground }]}
+		style={[styles.chip, { backgroundColor: themes[theme].auxiliaryBackground }, style]}
 		background={Touchable.Ripple(themes[theme].bannerBackground)}
 	>
 		<>
@ -29,17 +31,21 @@ const Chip = ({ item, onSelect, theme }) => (
 Chip.propTypes = {
 	item: PropTypes.object,
 	onSelect: PropTypes.func,
+	style: PropTypes.object,
 	theme: PropTypes.string
 };

-const Chips = ({ items, onSelect, theme }) => (
+const Chips = ({
+	items, onSelect, style, theme
+}) => (
 	<View style={styles.chips}>
-		{items.map(item => <Chip key={keyExtractor(item)} item={item} onSelect={onSelect} theme={theme} />)}
+		{items.map(item => <Chip key={keyExtractor(item)} item={item} onSelect={onSelect} style={style} theme={theme} />)}
 	</View>
 );
 Chips.propTypes = {
 	items: PropTypes.array,
 	onSelect: PropTypes.func,
+	style: PropTypes.object,
 	theme: PropTypes.string
 };

--- a/app/containers/UIKit/MultiSelect/Input.js
+++ b/app/containers/UIKit/MultiSelect/Input.js
@ -1,5 +1,5 @@
 import React from 'react';
-import { View } from 'react-native';
+import { View, Text } from 'react-native';
 import PropTypes from 'prop-types';
 import Touchable from 'react-native-platform-touchable';

@ -9,16 +9,16 @@ import ActivityIndicator from '../../ActivityIndicator';
 import styles from './styles';

 const Input = ({
-	children, open, theme, loading, inputStyle, disabled
+	children, onPress, theme, loading, inputStyle, placeholder, disabled
 }) => (
 	<Touchable
-		onPress={() => open(true)}
+		onPress={onPress}
 		style={[{ backgroundColor: themes[theme].backgroundColor }, inputStyle]}
 		background={Touchable.Ripple(themes[theme].bannerBackground)}
 		disabled={disabled}
 	>
 		<View style={[styles.input, { borderColor: themes[theme].separatorColor }]}>
-			{children}
+			{placeholder ? <Text style={[styles.pickerText, { color: themes[theme].auxiliaryText }]}>{placeholder}</Text> : children}
 			{
 				loading
 					? <ActivityIndicator style={[styles.loading, styles.icon]} />
@ -29,10 +29,11 @@ const Input = ({
 );
 Input.propTypes = {
 	children: PropTypes.node,
-	open: PropTypes.func,
+	onPress: PropTypes.func,
 	theme: PropTypes.string,
 	inputStyle: PropTypes.object,
 	disabled: PropTypes.bool,
+	placeholder: PropTypes.string,
 	loading: PropTypes.bool
 };

--- a/app/containers/UIKit/MultiSelect/index.js
+++ b/app/containers/UIKit/MultiSelect/index.js
@ -136,7 +136,7 @@ export const MultiSelect = React.memo(({
 		/>
 	) : (
 		<Input
-			open={onShow}
+			onPress={onShow}
 			theme={theme}
 			loading={loading}
 			disabled={disabled}
@ -150,7 +150,7 @@ export const MultiSelect = React.memo(({
 		const items = options.filter(option => selected.includes(option.value));
 		button = (
 			<Input
-				open={onShow}
+				onPress={onShow}
 				theme={theme}
 				loading={loading}
 				disabled={disabled}
--- a/app/containers/message/User.js
+++ b/app/containers/message/User.js
@ -53,7 +53,6 @@ const User = React.memo(({
 				<TouchableOpacity
 					style={styles.titleContainer}
 					onPress={() => navToRoomInfo(navParam)}
-					style={styles.titleContainer}
 					disabled={author._id === user.id}
 				>
 					<Text style={[styles.username, { color: themes[theme].titleText }]} numberOfLines={1}>
--- a/app/i18n/locales/en.js
+++ b/app/i18n/locales/en.js
@ -85,6 +85,7 @@ export default {
 	Add_Server: 'Add Server',
 	Add_users: 'Add users',
 	Admin_Panel: 'Admin Panel',
+	Agent: 'Agent',
 	Alert: 'Alert',
 	alert: 'alert',
 	alerts: 'alerts',
@ -133,7 +134,9 @@ export default {
 	Click_to_join: 'Click to Join!',
 	Close: 'Close',
 	Close_emoji_selector: 'Close emoji selector',
+	Closing_chat: 'Closing chat',
 	Change_language_loading: 'Changing language.',
+	Chat_closed_by_agent: 'Chat closed by agent',
 	Choose: 'Choose',
 	Choose_from_library: 'Choose from library',
 	Choose_file: 'Choose file',
@ -151,6 +154,7 @@ export default {
 	Continue_with: 'Continue with',
 	Copied_to_clipboard: 'Copied to clipboard!',
 	Copy: 'Copy',
+	Conversation: 'Conversation',
 	Permalink: 'Permalink',
 	Certificate_password: 'Certificate Password',
 	Clear_cache: 'Clear local server cache',
@ -169,6 +173,7 @@ export default {
 	Default: 'Default',
 	Default_browser: 'Default browser',
 	Delete_Room_Warning: 'Deleting a room will delete all messages posted within the room. This cannot be undone.',
+	Department: 'Department',
 	delete: 'delete',
 	Delete: 'Delete',
 	DELETE: 'DELETE',
@ -196,6 +201,7 @@ export default {
 	Email: 'Email',
 	EMAIL: 'EMAIL',
 	email: 'e-mail',
+	Empty_title: 'Empty title',
 	Enable_Auto_Translate: 'Enable Auto-Translate',
 	Enable_notifications: 'Enable notifications',
 	Everyone_can_access_this_channel: 'Everyone can access this channel',
@ -212,6 +218,10 @@ export default {
 	Forgot_password_If_this_email_is_registered: 'If this email is registered, we\'ll send instructions on how to reset your password. If you do not receive an email shortly, please come back and try again.',
 	Forgot_password: 'Forgot your password?',
 	Forgot_Password: 'Forgot Password',
+	Forward: 'Forward',
+	Forward_Chat: 'Forward Chat',
+	Forward_to_department: 'Forward to department',
+	Forward_to_user: 'Forward to user',
 	Full_table: 'Click to see full table',
 	Generate_New_Link: 'Generate New Link',
 	Group_by_favorites: 'Group favorites',
@ -235,6 +245,7 @@ export default {
 	Message_HideType_subscription_role_removed: 'Role No Longer Defined',
 	Message_HideType_room_archived: 'Room Archived',
 	Message_HideType_room_unarchived: 'Room Unarchived',
+	IP: 'IP',
 	In_app: 'In-app',
 	IN_APP_AND_DESKTOP: 'IN-APP AND DESKTOP',
 	In_App_and_Desktop_Alert_info: 'Displays a banner at the top of the screen when app is open, and displays a notification on desktop',
@ -260,6 +271,7 @@ export default {
 	Light: 'Light',
 	License: 'License',
 	Livechat: 'Livechat',
+	Livechat_edit: 'Livechat edit',
 	Login: 'Login',
 	Login_error: 'Your credentials were rejected! Please try again.',
 	Login_with: 'Login with',
@ -292,6 +304,7 @@ export default {
 	N_users: '{{n}} users',
 	name: 'name',
 	Name: 'Name',
+	Navigation_history: 'Navigation history',
 	Never: 'Never',
 	New_Message: 'New Message',
 	New_Password: 'New Password',
@ -318,6 +331,7 @@ export default {
 	Notifications: 'Notifications',
 	Notification_Duration: 'Notification Duration',
 	Notification_Preferences: 'Notification Preferences',
+	No_available_agents_to_transfer: 'No available agents to transfer',
 	Offline: 'Offline',
 	Oops: 'Oops!',
 	Onboarding_description: 'A workspace is your team or organization’s space to collaborate. Ask the workspace admin for address to join or create one for your team.',
@ -334,14 +348,17 @@ export default {
 	Open_Source_Communication: 'Open Source Communication',
 	Open_your_authentication_app_and_enter_the_code: 'Open your authentication app and enter the code.',
 	OR: 'OR',
+	OS: 'OS',
 	Overwrites_the_server_configuration_and_use_room_config: 'Overwrites the server configuration and use room config',
 	Password: 'Password',
 	Parent_channel_or_group: 'Parent channel or group',
 	Permalink_copied_to_clipboard: 'Permalink copied to clipboard!',
+	Phone: 'Phone',
 	Pin: 'Pin',
 	Pinned_Messages: 'Pinned Messages',
 	pinned: 'pinned',
 	Pinned: 'Pinned',
+	Please_add_a_comment: 'Please add a comment',
 	Please_enter_your_password: 'Please enter your password',
 	Please_wait: 'Please wait.',
 	Preferences: 'Preferences',
@ -380,6 +397,7 @@ export default {
 	Reset_password: 'Reset password',
 	resetting_password: 'resetting password',
 	RESET: 'RESET',
+	Return: 'Return',
 	Review_app_title: 'Are you enjoying this app?',
 	Review_app_desc: 'Give us 5 stars on {{store}}',
 	Review_app_yes: 'Sure!',
@ -401,6 +419,7 @@ export default {
 	SAVE: 'SAVE',
 	Save_Changes: 'Save Changes',
 	Save: 'Save',
+	Saved: 'Saved',
 	saving_preferences: 'saving preferences',
 	saving_profile: 'saving profile',
 	saving_settings: 'saving settings',
@ -415,7 +434,9 @@ export default {
 	Select_Server: 'Select Server',
 	Select_Users: 'Select Users',
 	Select_a_Channel: 'Select a Channel',
+	Select_a_Department: 'Select a Department',
 	Select_an_option: 'Select an option',
+	Select_a_User: 'Select a User',
 	Send: 'Send',
 	Send_audio_message: 'Send audio message',
 	Send_crash_report: 'Send crash report',
@ -453,6 +474,7 @@ export default {
 	Started_call: 'Call started by {{userBy}}',
 	Submit: 'Submit',
 	Table: 'Table',
+	Tags: 'Tags',
 	Take_a_photo: 'Take a photo',
 	Take_a_video: 'Take a video',
 	tap_to_change_status: 'tap to change status',
@ -488,6 +510,7 @@ export default {
 	Updating: 'Updating...',
 	Uploading: 'Uploading',
 	Upload_file_question_mark: 'Upload file?',
+	User: 'User',
 	Users: 'Users',
 	User_added_by: 'User {{userAdded}} added by {{userBy}}',
 	User_Info: 'User Info',
@ -518,8 +541,10 @@ export default {
 	Whats_your_2fa: 'What\'s your 2FA code?',
 	Without_Servers: 'Without Servers',
 	Workspaces: 'Workspaces',
+	Would_you_like_to_return_the_inquiry: 'Would you like to return the inquiry?',
 	Write_External_Permission_Message: 'Rocket Chat needs access to your gallery so you can save images.',
 	Write_External_Permission: 'Gallery Permission',
+	Yes: 'Yes',
 	Yes_action_it: 'Yes, {{action}} it!',
 	Yesterday: 'Yesterday',
 	You_are_in_preview_mode: 'You are in preview mode',
--- a/app/i18n/locales/pt-BR.js
+++ b/app/i18n/locales/pt-BR.js
@ -89,6 +89,7 @@ export default {
 	Add_Reaction: 'Reagir',
 	Add_Server: 'Adicionar servidor',
 	Add_users: 'Adicionar usuário',
+	Agent: 'Agente',
 	Alert: 'Alerta',
 	alert: 'alerta',
 	alerts: 'alertas',
@ -135,7 +136,9 @@ export default {
 	Click_to_join: 'Clique para participar!',
 	Close: 'Fechar',
 	Close_emoji_selector: 'Fechar seletor de emojis',
+	Closing_chat: 'Fechando conversa',
 	Choose: 'Escolher',
+	Chat_closed_by_agent: 'Conversa fechada por agente',
 	Choose_from_library: 'Escolha da biblioteca',
 	Choose_file: 'Enviar arquivo',
 	Choose_where_you_want_links_be_opened: 'Escolha onde deseja que os links sejam abertos',
@ -145,6 +148,7 @@ export default {
 	Confirm: 'Confirmar',
 	Connect: 'Conectar',
 	Connected: 'Conectado',
+	Conversation: 'Conversação',
 	connecting_server: 'conectando no servidor',
 	Connecting: 'Conectando...',
 	Continue_with: 'Entrar com',
@ -187,6 +191,7 @@ export default {
 	Email_or_password_field_is_empty: 'Email ou senha estão vazios',
 	Email: 'Email',
 	email: 'e-mail',
+	Empty_title: 'Título vazio',
 	Enable_notifications: 'Habilitar notificações',
 	Everyone_can_access_this_channel: 'Todos podem acessar este canal',
 	Error_uploading: 'Erro subindo',
@ -201,6 +206,10 @@ export default {
 	Forgot_password_If_this_email_is_registered: 'Se este e-mail estiver cadastrado, enviaremos instruções sobre como redefinir sua senha. Se você não receber um e-mail em breve, volte e tente novamente.',
 	Forgot_password: 'Esqueceu sua senha?',
 	Forgot_Password: 'Esqueci minha senha',
+	Forward: 'Encaminhar',
+	Forward_Chat: 'Encaminhar Conversa',
+	Forward_to_department: 'Encaminhar para departamento',
+	Forward_to_user: 'Encaminhar para usuário',
 	Full_table: 'Clique para ver a tabela completa',
 	Generate_New_Link: 'Gerar novo convite',
 	Group_by_favorites: 'Agrupar favoritos',
@ -223,6 +232,7 @@ export default {
 	Message_HideType_subscription_role_removed: 'Papel removido',
 	Message_HideType_room_archived: 'Sala arquivada',
 	Message_HideType_room_unarchived: 'Sala desarquivada',
+	IP: 'IP',
 	In_app: 'No app',
 	Invisible: 'Invisível',
 	Invite: 'Convidar',
@ -269,6 +279,7 @@ export default {
 	N_users: '{{n}} usuários',
 	name: 'nome',
 	Name: 'Nome',
+	Navigation_history: 'Histórico de navegação',
 	Never: 'Nunca',
 	New_in_RocketChat_question_mark: 'Novo no Rocket.Chat?',
 	New_Message: 'Nova Mensagem',
@ -289,6 +300,7 @@ export default {
 	Notify_active_in_this_room: 'Notificar usuários ativos nesta sala',
 	Notify_all_in_this_room: 'Notificar todos nesta sala',
 	Not_RC_Server: 'Este não é um servidor Rocket.Chat.\n{{contact}}',
+	No_available_agents_to_transfer: 'Nenhum agente disponível para transferência',
 	Offline: 'Offline',
 	Oops: 'Ops!',
 	Onboarding_description: 'Workspace é o espaço de colaboração do seu time ou organização. Peça um convite ou o endereço ao seu administrador ou crie uma workspace para o seu time.',
@ -305,6 +317,7 @@ export default {
 	Open_Source_Communication: 'Comunicação Open Source',
 	Open_your_authentication_app_and_enter_the_code: 'Abra seu aplicativo de autenticação e digite o código.',
 	OR: 'OU',
+	OS: 'SO',
 	Overwrites_the_server_configuration_and_use_room_config: 'Substituir a configuração do servidor e usar a configuração da sala',
 	Password: 'Senha',
 	Parent_channel_or_group: 'Canal ou grupo pai',
@ -315,6 +328,7 @@ export default {
 	Pinned: 'Mensagens Fixadas',
 	Please_wait: 'Por favor, aguarde.',
 	Please_enter_your_password: 'Por favor, digite sua senha',
+	Please_add_a_comment: 'Por favor, adicione um comentário',
 	Preferences: 'Preferências',
 	Preferences_saved: 'Preferências salvas!',
 	Privacy_Policy: ' Política de Privacidade',
@ -343,6 +357,7 @@ export default {
 	Reset_password: 'Resetar senha',
 	resetting_password: 'redefinindo senha',
 	RESET: 'RESETAR',
+	Return: 'Retornar',
 	Review_app_title: 'Você está gostando do app?',
 	Review_app_desc: 'Nos dê 5 estrelas na {{store}}',
 	Review_app_yes: 'Claro!',
@ -377,7 +392,9 @@ export default {
 	Select_Server: 'Selecionar Servidor',
 	Select_Users: 'Selecionar Usuários',
 	Select_a_Channel: 'Selecione um canal',
+	Select_a_Department: 'Selecione um Departamento',
 	Select_an_option: 'Selecione uma opção',
+	Select_a_User: 'Selecione um Usuário',
 	Send: 'Enviar',
 	Send_audio_message: 'Enviar mensagem de áudio',
 	Send_message: 'Enviar mensagem',
@ -436,6 +453,7 @@ export default {
 	Updating: 'Atualizando...',
 	Uploading: 'Subindo arquivo',
 	Upload_file_question_mark: 'Enviar arquivo?',
+	User: 'Usuário',
 	Users: 'Usuários',
 	User_added_by: 'Usuário {{userAdded}} adicionado por {{userBy}}',
 	User_has_been_key: 'Usuário foi {{key}}!',
@ -479,8 +497,10 @@ export default {
 	Your_invite_link_will_never_expire: 'Seu link de convite nunca irá vencer.',
 	Your_workspace: 'Sua workspace',
 	You_will_not_be_able_to_recover_this_message: 'Você não será capaz de recuperar essa mensagem!',
+	Would_you_like_to_return_the_inquiry: 'Deseja retornar a consulta?',
 	Write_External_Permission_Message: 'Rocket Chat precisa de acesso à sua galeria para salvar imagens',
 	Write_External_Permission: 'Acesso à Galeria',
+	Yes: 'Sim',
 	Crash_report_disclaimer: 'Nós não rastreamos o conteúdo das suas conversas. O relatório de erros apenas contém informações relevantes para identificarmos problemas e corrigí-los.',
 	Type_message: 'Digitar mensagem',
 	Room_search: 'Busca de sala',
--- a/app/index.js
+++ b/app/index.js
@ -168,6 +168,15 @@ const ChatsStack = createStackNavigator({
 	NotificationPrefView: {
 		getScreen: () => require('./views/NotificationPreferencesView').default
 	},
+	VisitorNavigationView: {
+		getScreen: () => require('./views/VisitorNavigationView').default
+	},
+	ForwardLivechatView: {
+		getScreen: () => require('./views/ForwardLivechatView').default
+	},
+	LivechatEditView: {
+		getScreen: () => require('./views/LivechatEditView').default
+	},
 	PickerView: {
 		getScreen: () => require('./views/PickerView').default
 	},
--- a/app/lib/database/model/Room.js
+++ b/app/lib/database/model/Room.js
@ -13,4 +13,14 @@ export default class Room extends Model {
 	@field('encrypted') encrypted;

 	@field('ro') ro;
+
+	@json('v', sanitizer) v;
+
+	@json('served_by', sanitizer) servedBy;
+
+	@field('department_id') departmentId;
+
+	@json('livechat_data', sanitizer) livechatData;
+
+	@json('tags', sanitizer) tags;
 }
--- a/app/lib/database/model/Subscription.js
+++ b/app/lib/database/model/Subscription.js
@ -97,4 +97,14 @@ export default class Subscription extends Model {
 	@json('uids', sanitizer) uids;

 	@json('usernames', sanitizer) usernames;
+
+	@json('visitor', sanitizer) visitor;
+
+	@field('department_id') departmentId;
+
+	@json('served_by', sanitizer) servedBy;
+
+	@json('livechat_data', sanitizer) livechatData;
+
+	@json('tags', sanitizer) tags;
 }
--- a/app/lib/database/model/migrations.js
+++ b/app/lib/database/model/migrations.js
@ -99,7 +99,22 @@ export default schemaMigrations({
 				addColumns({
 					table: 'subscriptions',
 					columns: [
-						{ name: 'banner_closed', type: 'boolean', isOptional: true }
+						{ name: 'banner_closed', type: 'boolean', isOptional: true },
+						{ name: 'visitor', type: 'string', isOptional: true },
+						{ name: 'department_id', type: 'string', isOptional: true },
+						{ name: 'served_by', type: 'string', isOptional: true },
+						{ name: 'livechat_data', type: 'string', isOptional: true },
+						{ name: 'tags', type: 'string', isOptional: true }
+					]
+				}),
+				addColumns({
+					table: 'rooms',
+					columns: [
+						{ name: 'v', type: 'string', isOptional: true },
+						{ name: 'department_id', type: 'string', isOptional: true },
+						{ name: 'served_by', type: 'string', isOptional: true },
+						{ name: 'livechat_data', type: 'string', isOptional: true },
+						{ name: 'tags', type: 'string', isOptional: true }
 					]
 				})
 			]
--- a/app/lib/database/schema/app.js
+++ b/app/lib/database/schema/app.js
@ -43,7 +43,12 @@ export default appSchema({
 				{ name: 'hide_unread_status', type: 'boolean', isOptional: true },
 				{ name: 'sys_mes', type: 'string', isOptional: true },
 				{ name: 'uids', type: 'string', isOptional: true },
-				{ name: 'usernames', type: 'string', isOptional: true }
+				{ name: 'usernames', type: 'string', isOptional: true },
+				{ name: 'visitor', type: 'string', isOptional: true },
+				{ name: 'department_id', type: 'string', isOptional: true },
+				{ name: 'served_by', type: 'string', isOptional: true },
+				{ name: 'livechat_data', type: 'string', isOptional: true },
+				{ name: 'tags', type: 'string', isOptional: true }
 			]
 		}),
 		tableSchema({
@ -52,7 +57,12 @@ export default appSchema({
 				{ name: 'custom_fields', type: 'string' },
 				{ name: 'broadcast', type: 'boolean' },
 				{ name: 'encrypted', type: 'boolean' },
-				{ name: 'ro', type: 'boolean' }
+				{ name: 'ro', type: 'boolean' },
+				{ name: 'v', type: 'string', isOptional: true },
+				{ name: 'department_id', type: 'string', isOptional: true },
+				{ name: 'served_by', type: 'string', isOptional: true },
+				{ name: 'livechat_data', type: 'string', isOptional: true },
+				{ name: 'tags', type: 'string', isOptional: true }
 			]
 		}),
 		tableSchema({
--- a/app/lib/methods/helpers/findSubscriptionsRooms.js
+++ b/app/lib/methods/helpers/findSubscriptionsRooms.js
@ -44,7 +44,12 @@ export default async(subscriptions = [], rooms = []) => {
 			autoTranslateLanguage: s.autoTranslateLanguage,
 			lastMessage: s.lastMessage,
 			usernames: s.usernames,
-			uids: s.uids
+			uids: s.uids,
+			visitor: s.visitor,
+			departmentId: s.departmentId,
+			servedBy: s.servedBy,
+			livechatData: s.livechatData,
+			tags: s.tags
 		}));
 		subscriptions = subscriptions.concat(existingSubs);

@ -65,7 +70,12 @@ export default async(subscriptions = [], rooms = []) => {
 			ro: r.ro,
 			broadcast: r.broadcast,
 			muted: r.muted,
-			sysMes: r.sysMes
+			sysMes: r.sysMes,
+			v: r.v,
+			departmentId: r.departmentId,
+			servedBy: r.servedBy,
+			livechatData: r.livechatData,
+			tags: r.tags
 		}));
 		rooms = rooms.concat(existingRooms);
 	} catch {
--- a/app/lib/methods/helpers/mergeSubscriptionsRooms.js
+++ b/app/lib/methods/helpers/mergeSubscriptionsRooms.js
@ -35,6 +35,21 @@ export const merge = (subscription, room) => {
 		} else {
 			subscription.muted = [];
 		}
+		if (room.v) {
+			subscription.visitor = room.v;
+		}
+		if (room.departmentId) {
+			subscription.departmentId = room.departmentId;
+		}
+		if (room.servedBy) {
+			subscription.servedBy = room.servedBy;
+		}
+		if (room.livechatData) {
+			subscription.livechatData = room.livechatData;
+		}
+		if (room.tags) {
+			subscription.tags = room.tags;
+		}
 		subscription.sysMes = room.sysMes;
 	}

--- a/app/lib/methods/subscriptions/rooms.js
+++ b/app/lib/methods/subscriptions/rooms.js
@ -75,7 +75,12 @@ const createOrUpdateSubscription = async(subscription, room) => {
 					lastMessage: s.lastMessage,
 					roles: s.roles,
 					usernames: s.usernames,
-					uids: s.uids
+					uids: s.uids,
+					visitor: s.visitor,
+					departmentId: s.departmentId,
+					servedBy: s.servedBy,
+					livechatData: s.livechatData,
+					tags: s.tags
 				};
 			} catch (error) {
 				try {
@ -98,10 +103,15 @@ const createOrUpdateSubscription = async(subscription, room) => {
 				// We have to create a plain obj so we can manipulate it on `merge`
 				// Can we do it in a better way?
 				room = {
-					customFields: r.customFields,
-					broadcast: r.broadcast,
+					v: r.v,
+					ro: r.ro,
+					tags: r.tags,
+					servedBy: r.servedBy,
 					encrypted: r.encrypted,
-					ro: r.ro
+					broadcast: r.broadcast,
+					customFields: r.customFields,
+					departmentId: r.departmentId,
+					livechatData: r.livechatData
 				};
 			} catch (error) {
 				// Do nothing
--- a/app/lib/rocketchat.js
+++ b/app/lib/rocketchat.js
@ -757,6 +757,59 @@ const RocketChat = {
 		return this.sdk.get('rooms.info', { roomId });
 	},

+	getVisitorInfo(visitorId) {
+		// RC 2.3.0
+		return this.sdk.get('livechat/visitors.info', { visitorId });
+	},
+	closeLivechat(rid, comment) {
+		// RC 0.29.0
+		return this.methodCall('livechat:closeRoom', rid, comment, { clientAction: true });
+	},
+	editLivechat(userData, roomData) {
+		// RC 0.55.0
+		return this.methodCall('livechat:saveInfo', userData, roomData);
+	},
+	returnLivechat(rid) {
+		// RC 0.72.0
+		return this.methodCall('livechat:returnAsInquiry', rid);
+	},
+	forwardLivechat(transferData) {
+		// RC 0.36.0
+		return this.methodCall('livechat:transfer', transferData);
+	},
+	getPagesLivechat(rid, offset) {
+		// RC 2.3.0
+		return this.sdk.get(`livechat/visitors.pagesVisited/${ rid }?count=50&offset=${ offset }`);
+	},
+	getDepartmentInfo(departmentId) {
+		// RC 2.2.0
+		return this.sdk.get(`livechat/department/${ departmentId }?includeAgents=false`);
+	},
+	getDepartments() {
+		// RC 2.2.0
+		return this.sdk.get('livechat/department');
+	},
+	usersAutoComplete(selector) {
+		// RC 2.4.0
+		return this.sdk.get('users.autocomplete', { selector });
+	},
+	getRoutingConfig() {
+		// RC 2.0.0
+		return this.methodCall('livechat:getRoutingConfig');
+	},
+	getTagsList() {
+		// RC 2.0.0
+		return this.methodCall('livechat:getTagsList');
+	},
+	getAgentDepartments(uid) {
+		// RC 2.4.0
+		return this.sdk.get(`livechat/agents/${ uid }/departments`);
+	},
+	getCustomFields() {
+		// RC 2.2.0
+		return this.sdk.get('livechat/custom-fields');
+	},
+
 	getUidDirectMessage(room) {
 		const { id: userId } = reduxStore.getState().login.user;

--- a/app/presentation/RoomItem/TypeIcon.js
+++ b/app/presentation/RoomItem/TypeIcon.js
@ -11,7 +11,7 @@ const TypeIcon = React.memo(({
 	if (type === 'd' && !isGroupChat) {
 		return <Status style={styles.status} size={10} status={status} />;
 	}
-	return <RoomTypeIcon theme={theme} type={prid ? 'discussion' : type} isGroupChat={isGroupChat} />;
+	return <RoomTypeIcon theme={theme} type={prid ? 'discussion' : type} isGroupChat={isGroupChat} status={status} />;
 });

 TypeIcon.propTypes = {
--- a/app/presentation/RoomItem/index.js
+++ b/app/presentation/RoomItem/index.js
@ -209,12 +209,20 @@ RoomItem.defaultProps = {
 	getUserPresence: () => {}
 };

-const mapStateToProps = (state, ownProps) => ({
-	connected: state.meteor.connected,
-	status:
-		state.meteor.connected && ownProps.type === 'd'
-			? state.activeUsers[ownProps.id] && state.activeUsers[ownProps.id].status
-			: 'offline'
-});
+const mapStateToProps = (state, ownProps) => {
+	let status = 'offline';
+	const { id, type, visitor = {} } = ownProps;
+	if (state.meteor.connected) {
+		if (type === 'd') {
+			status = state.activeUsers[id]?.status || 'offline';
+		} else if (type === 'l' && visitor?.status) {
+			({ status } = visitor);
+		}
+	}
+	return {
+		connected: state.meteor.connected,
+		status
+	};
+};

 export default connect(mapStateToProps)(RoomItem);
--- a/app/reducers/room.js
+++ b/app/reducers/room.js
@ -31,6 +31,18 @@ export default function(state = initialState, action) {
 				rid: action.rid,
 				isDeleting: true
 			};
+		case ROOM.CLOSE:
+			return {
+				...state,
+				rid: action.rid,
+				isDeleting: true
+			};
+		case ROOM.FORWARD:
+			return {
+				...state,
+				rid: action.rid,
+				isDeleting: true
+			};
 		case ROOM.REMOVED:
 			return {
 				...state,
--- a/app/sagas/room.js
+++ b/app/sagas/room.js
@ -1,4 +1,5 @@
 import { Alert } from 'react-native';
+import prompt from 'react-native-prompt-android';
 import {
 	takeLatest, take, select, delay, race, put
 } from 'redux-saga/effects';
@ -9,6 +10,7 @@ import { removedRoom } from '../actions/room';
 import RocketChat from '../lib/rocketchat';
 import log from '../utils/log';
 import I18n from '../i18n';
+import { showErrorAlert } from '../utils/info';

 const watchUserTyping = function* watchUserTyping({ rid, status }) {
 	const auth = yield select(state => state.login.isAuthenticated);
@ -28,10 +30,8 @@ const watchUserTyping = function* watchUserTyping({ rid, status }) {
 	}
 };

-const handleRemovedRoom = function* handleLeaveRoom({ result }) {
-	if (result.success) {
-		yield Navigation.navigate('RoomsListView');
-	}
+const handleRemovedRoom = function* handleRemovedRoom() {
+	yield Navigation.navigate('RoomsListView');
 	// types.ROOM.REMOVE is triggered by `subscriptions-changed` with `removed` arg
 	const { timeout } = yield race({
 		deleteFinished: take(types.ROOM.REMOVED),
@ -45,7 +45,9 @@ const handleRemovedRoom = function* handleLeaveRoom({ result }) {
 const handleLeaveRoom = function* handleLeaveRoom({ rid, t }) {
 	try {
 		const result = yield RocketChat.leaveRoom(rid, t);
-		yield handleRemovedRoom({ result });
+		if (result.success) {
+			yield handleRemovedRoom();
+		}
 	} catch (e) {
 		if (e.data && e.data.errorType === 'error-you-are-last-owner') {
 			Alert.alert(I18n.t('Oops'), I18n.t(e.data.errorType));
@ -58,15 +60,65 @@ const handleLeaveRoom = function* handleLeaveRoom({ rid, t }) {
 const handleDeleteRoom = function* handleDeleteRoom({ rid, t }) {
 	try {
 		const result = yield RocketChat.deleteRoom(rid, t);
-		yield handleRemovedRoom({ result });
+		if (result.success) {
+			yield handleRemovedRoom();
+		}
 	} catch (e) {
 		Alert.alert(I18n.t('Oops'), I18n.t('There_was_an_error_while_action', { action: I18n.t('deleting_room') }));
 	}
 };

+const handleCloseRoom = function* handleCloseRoom({ rid }) {
+	const requestComment = yield select(state => state.settings.Livechat_request_comment_when_closing_conversation);
+
+	const closeRoom = async(comment = '') => {
+		try {
+			await RocketChat.closeLivechat(rid, comment);
+			Navigation.navigate('RoomsListView');
+		} catch {
+			// do nothing
+		}
+	};
+
+	if (!requestComment) {
+		const comment = I18n.t('Chat_closed_by_agent');
+		return closeRoom(comment);
+	}
+
+	prompt(
+		I18n.t('Closing_chat'),
+		I18n.t('Please_add_a_comment'),
+		[
+			{ text: I18n.t('Cancel'), onPress: () => { }, style: 'cancel' },
+			{
+				text: I18n.t('Submit'),
+				onPress: comment => closeRoom(comment)
+			}
+		],
+		{
+			cancelable: true
+		}
+	);
+};
+
+const handleForwardRoom = function* handleForwardRoom({ transferData }) {
+	try {
+		const result = yield RocketChat.forwardLivechat(transferData);
+		if (result === true) {
+			Navigation.navigate('RoomsListView');
+		} else {
+			showErrorAlert(I18n.t('No_available_agents_to_transfer'), I18n.t('Oops'));
+		}
+	} catch (e) {
+		showErrorAlert(e.reason, I18n.t('Oops'));
+	}
+};
+
 const root = function* root() {
 	yield takeLatest(types.ROOM.USER_TYPING, watchUserTyping);
 	yield takeLatest(types.ROOM.LEAVE, handleLeaveRoom);
 	yield takeLatest(types.ROOM.DELETE, handleDeleteRoom);
+	yield takeLatest(types.ROOM.CLOSE, handleCloseRoom);
+	yield takeLatest(types.ROOM.FORWARD, handleForwardRoom);
 };
 export default root;
--- a/app/views/ForwardLivechatView.js
+++ b/app/views/ForwardLivechatView.js
@ -0,0 +1,150 @@
+import React, { useEffect, useState } from 'react';
+import PropTypes from 'prop-types';
+import { View, StyleSheet } from 'react-native';
+import { connect } from 'react-redux';
+
+import I18n from '../i18n';
+import { withTheme } from '../theme';
+import { themes } from '../constants/colors';
+import RocketChat from '../lib/rocketchat';
+import OrSeparator from '../containers/OrSeparator';
+import Input from '../containers/UIKit/MultiSelect/Input';
+import { forwardRoom as forwardRoomAction } from '../actions/room';
+
+const styles = StyleSheet.create({
+	container: {
+		flex: 1,
+		padding: 16
+	}
+});
+
+const ForwardLivechatView = ({ forwardRoom, navigation, theme }) => {
+	const [departments, setDepartments] = useState([]);
+	const [departmentId, setDepartment] = useState();
+	const [users, setUsers] = useState([]);
+	const [userId, setUser] = useState();
+	const [room, setRoom] = useState();
+
+	const rid = navigation.getParam('rid');
+
+	const getDepartments = async() => {
+		try {
+			const result = await RocketChat.getDepartments();
+			if (result.success) {
+				setDepartments(result.departments.map(department => ({ label: department.name, value: department._id })));
+			}
+		} catch {
+			// do nothing
+		}
+	};
+
+	const getUsers = async(term = '') => {
+		try {
+			const { servedBy: { _id: agentId } = {} } = room;
+			const _id = agentId && { $ne: agentId };
+			const result = await RocketChat.usersAutoComplete({ conditions: { _id, status: { $ne: 'offline' }, statusLivechat: 'available' }, term });
+			if (result.success) {
+				const parsedUsers = result.items.map(user => ({ label: user.username, value: user._id }));
+				setUsers(parsedUsers);
+				return parsedUsers;
+			}
+		} catch {
+			// do nothing
+		}
+		return [];
+	};
+
+	const getRoom = async() => {
+		try {
+			const result = await RocketChat.getRoomInfo(rid);
+			if (result.success) {
+				setRoom(result.room);
+			}
+		} catch {
+			// do nothing
+		}
+	};
+
+	const submit = () => {
+		const transferData = { roomId: rid };
+
+		if (!departmentId && !userId) {
+			return;
+		}
+
+		if (userId) {
+			transferData.userId = userId;
+		} else {
+			transferData.departmentId = departmentId;
+		}
+
+		forwardRoom(rid, transferData);
+	};
+
+	useEffect(() => {
+		getRoom();
+	}, []);
+
+	useEffect(() => {
+		if (room) {
+			getUsers();
+			getDepartments();
+		}
+	}, [room]);
+
+	useEffect(() => {
+		if (departmentId || userId) {
+			submit();
+		}
+	}, [departmentId, userId]);
+
+	const onPressDepartment = () => {
+		navigation.navigate('PickerView', {
+			title: I18n.t('Forward_to_department'),
+			value: room?.departmentId,
+			data: departments,
+			onChangeValue: setDepartment,
+			goBack: false
+		});
+	};
+
+	const onPressUser = () => {
+		navigation.navigate('PickerView', {
+			title: I18n.t('Forward_to_user'),
+			data: users,
+			onChangeValue: setUser,
+			onChangeText: getUsers,
+			goBack: false
+		});
+	};
+
+	return (
+		<View style={[styles.container, { backgroundColor: themes[theme].auxiliaryBackground }]}>
+			<Input
+				onPress={onPressDepartment}
+				placeholder={I18n.t('Select_a_Department')}
+				theme={theme}
+			/>
+			<OrSeparator theme={theme} />
+			<Input
+				onPress={onPressUser}
+				placeholder={I18n.t('Select_a_User')}
+				theme={theme}
+			/>
+		</View>
+	);
+};
+ForwardLivechatView.propTypes = {
+	forwardRoom: PropTypes.func,
+	navigation: PropTypes.object,
+	theme: PropTypes.string
+};
+ForwardLivechatView.navigationOptions = {
+	title: I18n.t('Forward_Chat')
+};
+
+const mapDispatchToProps = dispatch => ({
+	forwardRoom: (rid, transferData) => dispatch(forwardRoomAction(rid, transferData))
+});
+
+export default connect(null, mapDispatchToProps)(withTheme(ForwardLivechatView));
--- a/app/views/LivechatEditView.js
+++ b/app/views/LivechatEditView.js
@ -0,0 +1,285 @@
+import React, { useState, useEffect } from 'react';
+import PropTypes from 'prop-types';
+import { Text, StyleSheet, ScrollView } from 'react-native';
+import { SafeAreaView } from 'react-navigation';
+import { connect } from 'react-redux';
+
+import { withTheme } from '../theme';
+import { themes } from '../constants/colors';
+import TextInput from '../containers/TextInput';
+import KeyboardView from '../presentation/KeyboardView';
+import RocketChat from '../lib/rocketchat';
+import I18n from '../i18n';
+
+import sharedStyles from './Styles';
+import { LISTENER } from '../containers/Toast';
+import EventEmitter from '../utils/events';
+import scrollPersistTaps from '../utils/scrollPersistTaps';
+import { getUserSelector } from '../selectors/login';
+import Chips from '../containers/UIKit/MultiSelect/Chips';
+import Button from '../containers/Button';
+
+const styles = StyleSheet.create({
+	container: {
+		padding: 16
+	},
+	title: {
+		fontSize: 20,
+		paddingVertical: 10,
+		...sharedStyles.textMedium
+	}
+});
+
+const Title = ({ title, theme }) => (title ? <Text style={[styles.title, { color: themes[theme].titleText }]}>{title}</Text> : null);
+Title.propTypes = {
+	title: PropTypes.string,
+	theme: PropTypes.string
+};
+
+const LivechatEditView = ({ user, navigation, theme }) => {
+	const [customFields, setCustomFields] = useState({});
+	const [availableUserTags, setAvailableUserTags] = useState([]);
+
+	const params = {};
+	const inputs = {};
+
+	const livechat = navigation.getParam('room', {});
+	const visitor = navigation.getParam('roomUser', {});
+
+	const getCustomFields = async() => {
+		const result = await RocketChat.getCustomFields();
+		if (result.success && result.customFields?.length) {
+			const visitorCustomFields = result.customFields
+				.filter(field => field.visibility !== 'hidden' && field.scope === 'visitor')
+				.map(field => ({ [field._id]: (visitor.livechatData && visitor.livechatData[field._id]) || '' }))
+				.reduce((ret, field) => ({ [field]: field, ...ret }));
+
+			const livechatCustomFields = result.customFields
+				.filter(field => field.visibility !== 'hidden' && field.scope === 'room')
+				.map(field => ({ [field._id]: (livechat.livechatData && livechat.livechatData[field._id]) || '' }))
+				.reduce((ret, field) => ({ [field]: field, ...ret }));
+
+			return setCustomFields({ visitor: visitorCustomFields, livechat: livechatCustomFields });
+		}
+	};
+
+	const [tagParam, setTags] = useState(livechat?.tags || []);
+
+	useEffect(() => {
+		setTags([...tagParam, ...availableUserTags]);
+	}, [availableUserTags]);
+
+	const getTagsList = async(agentDepartments) => {
+		const tags = await RocketChat.getTagsList();
+		const isAdmin = ['admin', 'livechat-manager'].find(role => user.roles.includes(role));
+		const availableTags = tags
+			.filter(({ departments }) => isAdmin || (departments.length === 0 || departments.some(i => agentDepartments.indexOf(i) > -1)))
+			.map(({ name }) => name);
+		setAvailableUserTags(availableTags);
+	};
+
+	const getAgentDepartments = async() => {
+		const result = await RocketChat.getAgentDepartments(visitor?._id);
+		if (result.success) {
+			const agentDepartments = result.departments.map(dept => dept.departmentId);
+			getTagsList(agentDepartments);
+		}
+	};
+
+	const submit = async() => {
+		const userData = { _id: visitor?._id };
+
+		const { rid, sms } = livechat;
+		const roomData = { _id: rid };
+
+		if (params.name) {
+			userData.name = params.name;
+		}
+		if (params.email) {
+			userData.email = params.email;
+		}
+		if (params.phone) {
+			userData.phone = params.phone;
+		}
+
+		userData.livechatData = {};
+		Object.entries(customFields?.visitor || {}).forEach(([key]) => {
+			if (params[key] || params[key] === '') {
+				userData.livechatData[key] = params[key];
+			}
+		});
+
+		if (params.topic) {
+			roomData.topic = params.topic;
+		}
+
+		roomData.tags = tagParam;
+
+		roomData.livechatData = {};
+		Object.entries(customFields?.livechat || {}).forEach(([key]) => {
+			if (params[key] || params[key] === '') {
+				roomData.livechatData[key] = params[key];
+			}
+		});
+
+		if (sms) {
+			delete userData.phone;
+		}
+
+		const { error } = await RocketChat.editLivechat(userData, roomData);
+		if (error) {
+			EventEmitter.emit(LISTENER, { message: error });
+		} else {
+			EventEmitter.emit(LISTENER, { message: I18n.t('Saved') });
+			navigation.goBack();
+		}
+	};
+
+	const onChangeText = (key, text) => { params[key] = text; };
+
+	useEffect(() => {
+		getAgentDepartments();
+		getCustomFields();
+	}, []);
+
+	return (
+		<KeyboardView
+			style={{ backgroundColor: themes[theme].auxiliaryBackground }}
+			contentContainerStyle={sharedStyles.container}
+			keyboardVerticalOffset={128}
+		>
+			<ScrollView {...scrollPersistTaps}>
+				<SafeAreaView style={[sharedStyles.container, styles.container]} forceInset={{ vertical: 'never' }}>
+					<Title
+						title={visitor?.username}
+						theme={theme}
+					/>
+					<TextInput
+						label={I18n.t('Name')}
+						defaultValue={visitor?.name}
+						onChangeText={text => onChangeText('name', text)}
+						onSubmitEditing={() => { inputs.name.focus(); }}
+						theme={theme}
+					/>
+					<TextInput
+						label={I18n.t('Email')}
+						inputRef={(e) => { inputs.name = e; }}
+						defaultValue={visitor?.visitorEmails && visitor?.visitorEmails[0]?.address}
+						onChangeText={text => onChangeText('email', text)}
+						onSubmitEditing={() => { inputs.phone.focus(); }}
+						theme={theme}
+					/>
+					<TextInput
+						label={I18n.t('Phone')}
+						inputRef={(e) => { inputs.phone = e; }}
+						defaultValue={visitor?.phone && visitor?.phone[0]?.phoneNumber}
+						onChangeText={text => onChangeText('phone', text)}
+						onSubmitEditing={() => {
+							const keys = Object.keys(customFields?.visitor || {});
+							if (keys.length > 0) {
+								const key = keys.pop();
+								inputs[key].focus();
+							} else {
+								inputs.topic.focus();
+							}
+						}}
+						theme={theme}
+					/>
+					{Object.entries(customFields?.visitor || {}).map(([key, value], index, array) => (
+						<TextInput
+							label={key}
+							defaultValue={value}
+							inputRef={(e) => { inputs[key] = e; }}
+							onChangeText={text => onChangeText(key, text)}
+							onSubmitEditing={() => {
+								if (array.length - 1 > index) {
+									return inputs[array[index + 1]].focus();
+								}
+								inputs.topic.focus();
+							}}
+							theme={theme}
+						/>
+					))}
+					<Title
+						title={I18n.t('Conversation')}
+						theme={theme}
+					/>
+					<TextInput
+						label={I18n.t('Topic')}
+						inputRef={(e) => { inputs.topic = e; }}
+						defaultValue={livechat?.topic}
+						onChangeText={text => onChangeText('topic', text)}
+						onSubmitEditing={() => inputs.tags.focus()}
+						theme={theme}
+					/>
+
+					<TextInput
+						inputRef={(e) => { inputs.tags = e; }}
+						label={I18n.t('Tags')}
+						iconRight='plus'
+						onIconRightPress={() => {
+							const lastText = inputs.tags._lastNativeText || '';
+							if (lastText.length) {
+								setTags([...tagParam.filter(t => t !== lastText), lastText]);
+								inputs.tags.clear();
+							}
+						}}
+						onSubmitEditing={() => {
+							const keys = Object.keys(customFields?.livechat || {});
+							if (keys.length > 0) {
+								const key = keys.pop();
+								inputs[key].focus();
+							} else {
+								submit();
+							}
+						}}
+						theme={theme}
+					/>
+					<Chips
+						items={tagParam.map(tag => ({ text: { text: tag }, value: tag }))}
+						onSelect={tag => setTags(tagParam.filter(t => t !== tag.value) || [])}
+						style={{ backgroundColor: themes[theme].backgroundColor }}
+						theme={theme}
+					/>
+
+					{Object.entries(customFields?.livechat || {}).map(([key, value], index, array) => (
+						<TextInput
+							label={key}
+							defaultValue={value}
+							inputRef={(e) => { inputs[key] = e; }}
+							onChangeText={text => onChangeText(key, text)}
+							onSubmitEditing={() => {
+								if (array.length - 1 > index) {
+									return inputs[array[index + 1]].focus();
+								}
+								submit();
+							}}
+							theme={theme}
+						/>
+					))}
+
+					<Button
+						title={I18n.t('Save')}
+						onPress={submit}
+						theme={theme}
+					/>
+				</SafeAreaView>
+			</ScrollView>
+		</KeyboardView>
+	);
+};
+LivechatEditView.propTypes = {
+	user: PropTypes.object,
+	navigation: PropTypes.object,
+	theme: PropTypes.string
+};
+LivechatEditView.navigationOptions = ({
+	title: I18n.t('Livechat_edit')
+});
+
+const mapStateToProps = state => ({
+	server: state.server.server,
+	user: getUserSelector(state)
+});
+
+export default connect(mapStateToProps)(withTheme(LivechatEditView));
--- a/app/views/NewServerView.js
+++ b/app/views/NewServerView.js
@ -19,7 +19,7 @@ import { appStart as appStartAction } from '../actions';
 import sharedStyles from './Styles';
 import Button from '../containers/Button';
 import TextInput from '../containers/TextInput';
-import OnboardingSeparator from '../containers/OnboardingSeparator';
+import OrSeparator from '../containers/OrSeparator';
 import FormContainer, { FormContainerInner } from '../containers/FormContainer';
 import I18n from '../i18n';
 import { isIOS } from '../utils/deviceInfo';
@ -324,7 +324,7 @@ class NewServerView extends React.Component {
 						testID='new-server-view-button'
 						theme={theme}
 					/>
-					<OnboardingSeparator theme={theme} />
+					<OrSeparator theme={theme} />
 					<Text style={[styles.description, { color: themes[theme].auxiliaryText }]}>{I18n.t('Onboarding_join_open_description')}</Text>
 					<Button
 						title={I18n.t('Join_our_open_workspace')}
--- a/app/views/PickerView.js
+++ b/app/views/PickerView.js
@ -1,20 +1,38 @@
 import React from 'react';
 import PropTypes from 'prop-types';
-import { FlatList, StyleSheet } from 'react-native';
+import {
+	View, FlatList, StyleSheet, Text
+} from 'react-native';

 import I18n from '../i18n';
 import { themedHeader } from '../utils/navigation';
 import { withTheme } from '../theme';
 import { themes } from '../constants/colors';
+import debounce from '../utils/debounce';
 import sharedStyles from './Styles';

 import ListItem from '../containers/ListItem';
 import Check from '../containers/Check';
 import Separator from '../containers/Separator';
+import SearchBox from '../containers/SearchBox';

 const styles = StyleSheet.create({
 	check: {
 		marginHorizontal: 0
+	},
+	search: {
+		width: '100%',
+		height: 56
+	},
+	noResult: {
+		fontSize: 16,
+		paddingVertical: 56,
+		...sharedStyles.textAlignCenter,
+		...sharedStyles.textSemibold
+	},
+	withoutBorder: {
+		borderBottomWidth: 0,
+		borderTopWidth: 0
 	}
 });

@ -54,13 +72,37 @@ class PickerView extends React.PureComponent {
 		const data = props.navigation.getParam('data', []);
 		const value = props.navigation.getParam('value');
 		this.state = { data, value };
+
+		this.onSearch = props.navigation.getParam('onChangeText');
 	}

 	onChangeValue = (value) => {
 		const { navigation } = this.props;
+		const goBack = navigation.getParam('goBack', true);
 		const onChange = navigation.getParam('onChangeValue', () => {});
 		onChange(value);
-		navigation.goBack();
+		if (goBack) {
+			navigation.goBack();
+		}
+	}
+
+	onChangeText = debounce(async(text) => {
+		if (this.onSearch) {
+			const data = await this.onSearch(text);
+			this.setState({ data });
+		}
+	}, 300, true)
+
+	renderSearch() {
+		if (!this.onSearch) {
+			return null;
+		}
+
+		return (
+			<View style={styles.search}>
+				<SearchBox onChangeText={this.onChangeText} />
+			</View>
+		);
 	}

 	render() {
@ -68,27 +110,32 @@ class PickerView extends React.PureComponent {
 		const { theme } = this.props;

 		return (
-			<FlatList
-				data={data}
-				keyExtractor={item => item.value}
-				renderItem={({ item }) => (
-					<Item
-						item={item}
-						theme={theme}
-						selected={(value || data[0]?.value) === item.value}
-						onItemPress={() => this.onChangeValue(item.value)}
-					/>
-				)}
-				ItemSeparatorComponent={() => <Separator theme={theme} />}
-				contentContainerStyle={[
-					sharedStyles.listContentContainer,
-					{
-						backgroundColor: themes[theme].auxiliaryBackground,
-						borderColor: themes[theme].separatorColor
-					}
-				]}
-				style={{ backgroundColor: themes[theme].auxiliaryBackground }}
-			/>
+			<>
+				{this.renderSearch()}
+				<FlatList
+					data={data}
+					keyExtractor={item => item.value}
+					renderItem={({ item }) => (
+						<Item
+							item={item}
+							theme={theme}
+							selected={!this.onSearch && (value || data[0]?.value) === item.value}
+							onItemPress={() => this.onChangeValue(item.value)}
+						/>
+					)}
+					ItemSeparatorComponent={() => <Separator theme={theme} />}
+					ListEmptyComponent={() => <Text style={[styles.noResult, { color: themes[theme].titleText }]}>{I18n.t('No_results_found')}</Text>}
+					contentContainerStyle={[
+						sharedStyles.listContentContainer,
+						{
+							backgroundColor: themes[theme].auxiliaryBackground,
+							borderColor: themes[theme].separatorColor
+						},
+						!data.length && styles.withoutBorder
+					]}
+					style={{ backgroundColor: themes[theme].auxiliaryBackground }}
+				/>
+			</>
 		);
 	}
 }
--- a/app/views/RoomActionsView/index.js
+++ b/app/views/RoomActionsView/index.js
@ -9,7 +9,7 @@ import _ from 'lodash';

 import Touch from '../../utils/touch';
 import { setLoading as setLoadingAction } from '../../actions/selectedUsers';
-import { leaveRoom as leaveRoomAction } from '../../actions/room';
+import { leaveRoom as leaveRoomAction, closeRoom as closeRoomAction } from '../../actions/room';
 import styles from './styles';
 import sharedStyles from '../Styles';
 import Avatar from '../../containers/Avatar';
@ -28,6 +28,7 @@ import { themedHeader } from '../../utils/navigation';
 import { CloseModalButton } from '../../containers/HeaderButton';
 import { getUserSelector } from '../../selectors/login';
 import Markdown from '../../containers/markdown';
+import { showConfirmationAlert, showErrorAlert } from '../../utils/info';

 class RoomActionsView extends React.Component {
 	static navigationOptions = ({ navigation, screenProps }) => {
@ -51,6 +52,7 @@ class RoomActionsView extends React.Component {
 		leaveRoom: PropTypes.func,
 		jitsiEnabled: PropTypes.bool,
 		setLoadingInvite: PropTypes.func,
+		closeRoom: PropTypes.func,
 		theme: PropTypes.string
 	}

@ -69,7 +71,9 @@ class RoomActionsView extends React.Component {
 			canViewMembers: false,
 			canAutoTranslate: false,
 			canAddUser: false,
-			canInviteUser: false
+			canInviteUser: false,
+			canForwardGuest: false,
+			canReturnQueue: false
 		};
 		if (room && room.observe && room.rid) {
 			this.roomObservable = room.observe();
@ -117,6 +121,12 @@ class RoomActionsView extends React.Component {

 			this.canAddUser();
 			this.canInviteUser();
+
+			// livechat permissions
+			if (room.t === 'l') {
+				this.canForwardGuest();
+				this.canReturnQueue();
+			}
 		}
 	}

@ -186,9 +196,32 @@ class RoomActionsView extends React.Component {
 		return result;
 	}

+	canForwardGuest = async() => {
+		const { room } = this.state;
+		const { rid } = room;
+		let result = true;
+
+		const transferLivechatGuest = 'transfer-livechat-guest';
+		const permissions = await RocketChat.hasPermission([transferLivechatGuest], rid);
+		if (!permissions[transferLivechatGuest]) {
+			result = false;
+		}
+
+		this.setState({ canForwardGuest: result });
+	}
+
+	canReturnQueue = async() => {
+		try {
+			const { returnQueue } = await RocketChat.getRoutingConfig();
+			this.setState({ canReturnQueue: returnQueue });
+		} catch {
+			// do nothing
+		}
+	}
+
 	get sections() {
 		const {
-			room, member, membersCount, canViewMembers, canAddUser, canInviteUser, joined, canAutoTranslate
+			room, member, membersCount, canViewMembers, canAddUser, canInviteUser, joined, canAutoTranslate, canForwardGuest, canReturnQueue
 		} = this.state;
 		const { jitsiEnabled } = this.props;
 		const {
@ -373,7 +406,42 @@ class RoomActionsView extends React.Component {
 				});
 			}
 		} else if (t === 'l') {
-			sections[2].data = [notificationsAction];
+			sections[2].data = [];
+
+			sections[2].data.push({
+				icon: 'circle-cross',
+				name: I18n.t('Close'),
+				event: this.closeLivechat
+			});
+
+			if (canForwardGuest) {
+				sections[2].data.push({
+					icon: 'reply',
+					name: I18n.t('Forward'),
+					route: 'ForwardLivechatView',
+					params: { rid }
+				});
+			}
+
+			if (canReturnQueue) {
+				sections[2].data.push({
+					icon: 'back',
+					name: I18n.t('Return'),
+					event: this.returnLivechat
+				});
+			}
+
+			sections[2].data.push({
+				icon: 'reload',
+				name: I18n.t('Navigation_history'),
+				route: 'VisitorNavigationView',
+				params: { rid }
+			});
+
+			sections.push({
+				data: [notificationsAction],
+				renderItem: this.renderItem
+			});
 		}

 		return sections;
@ -384,6 +452,28 @@ class RoomActionsView extends React.Component {
 		return <View style={[styles.separator, { backgroundColor: themes[theme].separatorColor }]} />;
 	}

+	closeLivechat = () => {
+		const { room: { rid } } = this.state;
+		const { closeRoom } = this.props;
+
+		closeRoom(rid);
+	}
+
+	returnLivechat = () => {
+		const { room: { rid } } = this.state;
+		showConfirmationAlert({
+			message: I18n.t('Would_you_like_to_return_the_inquiry'),
+			callToAction: I18n.t('Yes'),
+			onPress: async() => {
+				try {
+					await RocketChat.returnLivechat(rid);
+				} catch (e) {
+					showErrorAlert(e.reason, I18n.t('Oops'));
+				}
+			}
+		});
+	}
+
 	updateRoomMember = async() => {
 		const { room } = this.state;

@ -485,7 +575,7 @@ class RoomActionsView extends React.Component {
 							? <Text style={[styles.roomTitle, { color: themes[theme].titleText }]} numberOfLines={1}>{room.fname}</Text>
 							: (
 								<View style={styles.roomTitleRow}>
-									<RoomTypeIcon type={room.prid ? 'discussion' : room.t} theme={theme} />
+									<RoomTypeIcon type={room.prid ? 'discussion' : room.t} status={room.visitor?.status} theme={theme} />
 									<Text style={[styles.roomTitle, { color: themes[theme].titleText }]} numberOfLines={1}>{RocketChat.getRoomTitle(room)}</Text>
 								</View>
 							)
@ -583,6 +673,7 @@ const mapStateToProps = state => ({

 const mapDispatchToProps = dispatch => ({
 	leaveRoom: (rid, t) => dispatch(leaveRoomAction(rid, t)),
+	closeRoom: rid => dispatch(closeRoomAction(rid)),
 	setLoadingInvite: loading => dispatch(setLoadingAction(loading))
 });

--- a/app/views/RoomInfoView/Channel.js
+++ b/app/views/RoomInfoView/Channel.js
@ -0,0 +1,39 @@
+import React from 'react';
+import PropTypes from 'prop-types';
+
+import I18n from '../../i18n';
+import Item from './Item';
+
+const Channel = ({ room, theme }) => {
+	const { description, topic, announcement } = room;
+	return (
+		<>
+			<Item
+				label={I18n.t('Description')}
+				content={description || `__${ I18n.t('No_label_provided', { label: 'description' }) }__`}
+				theme={theme}
+			/>
+			<Item
+				label={I18n.t('Topic')}
+				content={topic || `__${ I18n.t('No_label_provided', { label: 'topic' }) }__`}
+				theme={theme}
+			/>
+			<Item
+				label={I18n.t('Announcement')}
+				content={announcement || `__${ I18n.t('No_label_provided', { label: 'announcement' }) }__`}
+				theme={theme}
+			/>
+			<Item
+				label={I18n.t('Broadcast_Channel')}
+				content={room.broadcast && I18n.t('Broadcast_channel_Description')}
+				theme={theme}
+			/>
+		</>
+	);
+};
+Channel.propTypes = {
+	room: PropTypes.object,
+	theme: PropTypes.string
+};
+
+export default Channel;
--- a/app/views/RoomInfoView/CustomFields.js
+++ b/app/views/RoomInfoView/CustomFields.js
@ -0,0 +1,31 @@
+import React from 'react';
+import PropTypes from 'prop-types';
+
+import Item from './Item';
+
+const CustomFields = ({ customFields, theme }) => {
+	if (customFields) {
+		return (
+			Object.keys(customFields).map((title) => {
+				if (!customFields[title]) {
+					return;
+				}
+				return (
+					<Item
+						label={title}
+						content={customFields[title]}
+						theme={theme}
+					/>
+				);
+			})
+		);
+	}
+
+	return null;
+};
+CustomFields.propTypes = {
+	customFields: PropTypes.object,
+	theme: PropTypes.string
+};
+
+export default CustomFields;
--- a/app/views/RoomInfoView/Direct.js
+++ b/app/views/RoomInfoView/Direct.js
@ -0,0 +1,42 @@
+import React from 'react';
+import { View, Text } from 'react-native';
+import PropTypes from 'prop-types';
+
+import { themes } from '../../constants/colors';
+import I18n from '../../i18n';
+
+import Timezone from './Timezone';
+import CustomFields from './CustomFields';
+
+import styles from './styles';
+
+const Roles = ({ roles, theme }) => (roles && roles.length ? (
+	<View style={styles.item}>
+		<Text style={[styles.itemLabel, { color: themes[theme].titleText }]}>{I18n.t('Roles')}</Text>
+		<View style={styles.rolesContainer}>
+			{roles.map(role => (role ? (
+				<View style={[styles.roleBadge, { backgroundColor: themes[theme].auxiliaryBackground }]} key={role}>
+					<Text style={styles.role}>{role}</Text>
+				</View>
+			) : null))}
+		</View>
+	</View>
+) : null);
+Roles.propTypes = {
+	roles: PropTypes.array,
+	theme: PropTypes.string
+};
+
+const Direct = ({ roomUser, theme }) => (
+	<>
+		<Roles roles={roomUser.parsedRoles} theme={theme} />
+		<Timezone utcOffset={roomUser.utcOffset} theme={theme} />
+		<CustomFields customFields={roomUser.customFields} theme={theme} />
+	</>
+);
+Direct.propTypes = {
+	roomUser: PropTypes.object,
+	theme: PropTypes.string
+};
+
+export default Direct;
--- a/app/views/RoomInfoView/Item.js
+++ b/app/views/RoomInfoView/Item.js
@ -0,0 +1,27 @@
+import React from 'react';
+import { View, Text } from 'react-native';
+import PropTypes from 'prop-types';
+
+import styles from './styles';
+import Markdown from '../../containers/markdown';
+import { themes } from '../../constants/colors';
+
+const Item = ({ label, content, theme }) => (
+	content ? (
+		<View style={styles.item}>
+			<Text accessibilityLabel={label} style={[styles.itemLabel, { color: themes[theme].titleText }]}>{label}</Text>
+			<Markdown
+				style={[styles.itemContent, { color: themes[theme].auxiliaryText }]}
+				msg={content}
+				theme={theme}
+			/>
+		</View>
+	) : null
+);
+Item.propTypes = {
+	label: PropTypes.string,
+	content: PropTypes.string,
+	theme: PropTypes.string
+};
+
+export default Item;
--- a/app/views/RoomInfoView/Livechat.js
+++ b/app/views/RoomInfoView/Livechat.js
@ -0,0 +1,140 @@
+import React, { useState, useEffect } from 'react';
+import { Text, StyleSheet } from 'react-native';
+import PropTypes from 'prop-types';
+
+import RocketChat from '../../lib/rocketchat';
+import { withTheme } from '../../theme';
+import CustomFields from './CustomFields';
+import Item from './Item';
+import Timezone from './Timezone';
+import sharedStyles from '../Styles';
+import { themes } from '../../constants/colors';
+import I18n from '../../i18n';
+
+const styles = StyleSheet.create({
+	title: {
+		fontSize: 16,
+		paddingHorizontal: 20,
+		...sharedStyles.textMedium
+	}
+});
+
+const Title = ({ title, theme }) => <Text style={[styles.title, { color: themes[theme].titleText }]}>{title}</Text>;
+Title.propTypes = {
+	title: PropTypes.string,
+	theme: PropTypes.string
+};
+
+const Livechat = ({ room, roomUser, theme }) => {
+	const [department, setDepartment] = useState({});
+
+
+	const getDepartment = async(id) => {
+		if (id) {
+			const result = await RocketChat.getDepartmentInfo(id);
+			if (result.success) {
+				setDepartment(result.department);
+			}
+		}
+	};
+
+	const getRoom = () => {
+		if (room.departmentId) {
+			getDepartment(room.departmentId);
+		}
+	};
+
+	useEffect(() => { getRoom(); }, []);
+
+	return (
+		<>
+			<Title
+				title={I18n.t('User')}
+				theme={theme}
+			/>
+			<Timezone
+				utcOffset={roomUser.utc}
+				theme={theme}
+			/>
+			<Item
+				label={I18n.t('Username')}
+				content={roomUser.username}
+				theme={theme}
+			/>
+			<Item
+				label={I18n.t('Email')}
+				content={roomUser.visitorEmails?.map(email => email.address).reduce((ret, item) => `${ ret }${ item }\n`)}
+				theme={theme}
+			/>
+			<Item
+				label={I18n.t('Phone')}
+				content={roomUser.phone?.map(phone => phone.phoneNumber).reduce((ret, item) => `${ ret }${ item }\n`)}
+				theme={theme}
+			/>
+			<Item
+				label={I18n.t('IP')}
+				content={roomUser.ip}
+				theme={theme}
+			/>
+			<Item
+				label={I18n.t('OS')}
+				content={roomUser.os}
+				theme={theme}
+			/>
+			<Item
+				label={I18n.t('Browser')}
+				content={roomUser.browser}
+				theme={theme}
+			/>
+			<CustomFields
+				customFields={roomUser.livechatData}
+				theme={theme}
+			/>
+			<Title
+				title={I18n.t('Conversation')}
+				theme={theme}
+			/>
+			<Item
+				label={I18n.t('Agent')}
+				content={room.servedBy?.username}
+				theme={theme}
+			/>
+			<Item
+				label={I18n.t('Facebook')}
+				content={room.facebook?.page.name}
+				theme={theme}
+			/>
+			<Item
+				label={I18n.t('SMS')}
+				content={room.sms && 'SMS Enabled'}
+				theme={theme}
+			/>
+			<Item
+				label={I18n.t('Topic')}
+				content={room.topic}
+				theme={theme}
+			/>
+			<Item
+				label={I18n.t('Tags')}
+				content={room.tags?.join(', ')}
+				theme={theme}
+			/>
+			<Item
+				label={I18n.t('Department')}
+				content={department.name}
+				theme={theme}
+			/>
+			<CustomFields
+				customFields={room.livechatData}
+				theme={theme}
+			/>
+		</>
+	);
+};
+Livechat.propTypes = {
+	room: PropTypes.object,
+	roomUser: PropTypes.object,
+	theme: PropTypes.string
+};
+
+export default withTheme(Livechat);
--- a/app/views/RoomInfoView/Timezone.js
+++ b/app/views/RoomInfoView/Timezone.js
@ -0,0 +1,26 @@
+import React from 'react';
+import PropTypes from 'prop-types';
+import { connect } from 'react-redux';
+import moment from 'moment';
+
+import I18n from '../../i18n';
+import Item from './Item';
+
+const Timezone = ({ utcOffset, Message_TimeFormat, theme }) => (utcOffset ? (
+	<Item
+		label={I18n.t('Timezone')}
+		content={`${ moment().utcOffset(utcOffset).format(Message_TimeFormat) } (UTC ${ utcOffset })`}
+		theme={theme}
+	/>
+) : null);
+Timezone.propTypes = {
+	utcOffset: PropTypes.number,
+	Message_TimeFormat: PropTypes.string,
+	theme: PropTypes.string
+};
+
+const mapStateToProps = state => ({
+	Message_TimeFormat: state.settings.Message_TimeFormat
+});
+
+export default connect(mapStateToProps)(Timezone);
--- a/app/views/RoomInfoView/index.js
+++ b/app/views/RoomInfoView/index.js
@ -3,19 +3,20 @@ import PropTypes from 'prop-types';
 import { View, Text, ScrollView } from 'react-native';
 import { BorderlessButton } from 'react-native-gesture-handler';
 import { connect } from 'react-redux';
-import moment from 'moment';
-import _ from 'lodash';
 import { SafeAreaView } from 'react-navigation';
+import UAParser from 'ua-parser-js';
+import _ from 'lodash';
+
+import database from '../../lib/database';
 import { CustomIcon } from '../../lib/Icons';
 import Status from '../../containers/Status';
 import Avatar from '../../containers/Avatar';
 import styles from './styles';
 import sharedStyles from '../Styles';
-import database from '../../lib/database';
 import RocketChat from '../../lib/rocketchat';
 import RoomTypeIcon from '../../containers/RoomTypeIcon';
 import I18n from '../../i18n';
-import { CustomHeaderButtons, Item } from '../../containers/HeaderButton';
+import { CustomHeaderButtons } from '../../containers/HeaderButton';
 import StatusBar from '../../containers/StatusBar';
 import log from '../../utils/log';
 import { themes } from '../../constants/colors';
@ -24,6 +25,11 @@ import { themedHeader } from '../../utils/navigation';
 import { getUserSelector } from '../../selectors/login';
 import Markdown from '../../containers/markdown';

+import Livechat from './Livechat';
+import Channel from './Channel';
+import Item from './Item';
+import Direct from './Direct';
+
 const PERMISSION_EDIT_ROOM = 'edit-room';
 const getRoomTitle = (room, type, name, username, statusText, theme) => (type === 'd'
 	? (
@ -35,7 +41,7 @@ const getRoomTitle = (room, type, name, username, statusText, theme) => (type ==
 	)
 	: (
 		<View style={styles.roomTitleRow}>
-			<RoomTypeIcon type={room.prid ? 'discussion' : room.t} key='room-info-type' theme={theme} />
+			<RoomTypeIcon type={room.prid ? 'discussion' : room.t} key='room-info-type' status={room.visitor?.status} theme={theme} />
 			<Text testID='room-info-view-name' style={[styles.roomTitle, { color: themes[theme].titleText }]} key='room-info-name'>{RocketChat.getRoomTitle(room)}</Text>
 		</View>
 	)
@ -43,16 +49,22 @@ const getRoomTitle = (room, type, name, username, statusText, theme) => (type ==

 class RoomInfoView extends React.Component {
 	static navigationOptions = ({ navigation, screenProps }) => {
-		const showEdit = navigation.getParam('showEdit');
-		const rid = navigation.getParam('rid');
 		const t = navigation.getParam('t');
+		const rid = navigation.getParam('rid');
+		const room = navigation.getParam('room');
+		const roomUser = navigation.getParam('roomUser');
+		const showEdit = navigation.getParam('showEdit', t === 'l');
 		return {
 			title: t === 'd' ? I18n.t('User_Info') : I18n.t('Room_Info'),
 			...themedHeader(screenProps.theme),
 			headerRight: showEdit
 				? (
 					<CustomHeaderButtons>
-						<Item iconName='edit' onPress={() => navigation.navigate('RoomInfoEditView', { rid })} testID='room-info-view-edit-button' />
+						<Item
+							iconName='edit'
+							onPress={() => navigation.navigate(t === 'l' ? 'LivechatEditView' : 'RoomInfoEditView', { rid, room, roomUser })}
+							testID='room-info-view-edit-button'
+						/>
 					</CustomHeaderButtons>
 				)
 				: null
@ -66,7 +78,6 @@ class RoomInfoView extends React.Component {
 			token: PropTypes.string
 		}),
 		baseUrl: PropTypes.string,
-		Message_TimeFormat: PropTypes.string,
 		theme: PropTypes.string
 	}

@ -78,68 +89,42 @@ class RoomInfoView extends React.Component {
 		this.t = props.navigation.getParam('t');
 		this.state = {
 			room: room || { rid: this.rid, t: this.t },
-			roomUser: roomUser || {},
-			parsedRoles: []
+			roomUser: roomUser || {}
 		};
 	}

-	async componentDidMount() {
-		const { roomUser, room: roomState } = this.state;
-		if (this.t === 'd' && !_.isEmpty(roomUser)) {
-			return;
-		}
-
-		if (this.t === 'd') {
-			try {
-				const roomUserId = RocketChat.getUidDirectMessage(roomState);
-				const result = await RocketChat.getUserInfo(roomUserId);
-				if (result.success) {
-					const { roles } = result.user;
-					let parsedRoles = [];
-					if (roles && roles.length) {
-						parsedRoles = await Promise.all(roles.map(async(role) => {
-							const description = await this.getRoleDescription(role);
-							return description;
-						}));
-					}
-					this.setState({ roomUser: result.user, parsedRoles });
-				}
-			} catch (e) {
-				log(e);
-			}
-			return;
+	componentDidMount() {
+		if (this.isDirect) {
+			this.loadUser();
+		} else {
+			this.loadRoom();
 		}

 		const { navigation } = this.props;
-		let room = navigation.getParam('room');
-		if (room && room.observe) {
-			this.roomObservable = room.observe();
-			this.subscription = this.roomObservable
-				.subscribe((changes) => {
-					this.setState({ room: changes });
-				});
-		} else {
-			try {
-				const result = await RocketChat.getRoomInfo(this.rid);
-				if (result.success) {
-					// eslint-disable-next-line prefer-destructuring
-					room = result.room;
-					this.setState({ room });
-				}
-			} catch (e) {
-				log(e);
+		this.willFocusListener = navigation.addListener('willFocus', () => {
+			if (this.isLivechat) {
+				this.loadVisitor();
 			}
-		}
-		const permissions = await RocketChat.hasPermission([PERMISSION_EDIT_ROOM], room.rid);
-		if (permissions[PERMISSION_EDIT_ROOM] && !room.prid && this.t !== 'l') {
-			navigation.setParams({ showEdit: true });
-		}
+		});
 	}

 	componentWillUnmount() {
 		if (this.subscription && this.subscription.unsubscribe) {
 			this.subscription.unsubscribe();
 		}
+		if (this.willFocusListener && this.willFocusListener.remove) {
+			this.willFocusListener.remove();
+		}
+	}
+
+	get isDirect() {
+		const { room } = this.state;
+		return room.t === 'd';
+	}
+
+	get isLivechat() {
+		const { room } = this.state;
+		return room.t === 'l';
 	}

 	getRoleDescription = async(id) => {
@ -154,86 +139,112 @@ class RoomInfoView extends React.Component {
 		} catch (e) {
 			return null;
 		}
+	};
+
+	loadVisitor = async() => {
+		const { room } = this.state;
+		const { navigation } = this.props;
+
+		try {
+			const result = await RocketChat.getVisitorInfo(room?.visitor?._id);
+			if (result.success) {
+				const { visitor } = result;
+				if (visitor.userAgent) {
+					const ua = new UAParser();
+					ua.setUA(visitor.userAgent);
+					visitor.os = `${ ua.getOS().name } ${ ua.getOS().version }`;
+					visitor.browser = `${ ua.getBrowser().name } ${ ua.getBrowser().version }`;
+				}
+				this.setState({ roomUser: visitor });
+				navigation.setParams({ roomUser: visitor });
+			}
+		} catch (error) {
+			// Do nothing
+		}
 	}

-	goRoom = async() => {
-		const { roomUser } = this.state;
-		const { username } = roomUser;
+	loadUser = async() => {
+		const { room: roomState, roomUser } = this.state;
+
+		if (_.isEmpty(roomUser)) {
+			try {
+				const roomUserId = RocketChat.getUidDirectMessage(roomState);
+				const result = await RocketChat.getUserInfo(roomUserId);
+				if (result.success) {
+					const { user } = result;
+					const { roles } = user;
+					if (roles && roles.length) {
+						user.parsedRoles = await Promise.all(roles.map(async(role) => {
+							const description = await this.getRoleDescription(role);
+							return description;
+						}));
+					}
+
+					const room = await this.getDirect(user.username);
+
+					this.setState({ roomUser: user, room: { ...roomState, rid: room.rid } });
+				}
+			} catch {
+				// do nothing
+			}
+		}
+	}
+
+	loadRoom = async() => {
 		const { navigation } = this.props;
+		let room = navigation.getParam('room');
+		if (room && room.observe) {
+			this.roomObservable = room.observe();
+			this.subscription = this.roomObservable
+				.subscribe((changes) => {
+					this.setState({ room: changes });
+					navigation.setParams({ room: changes });
+				});
+		} else {
+			try {
+				const result = await RocketChat.getRoomInfo(this.rid);
+				if (result.success) {
+					({ room } = result);
+					this.setState({ room });
+				}
+			} catch (e) {
+				log(e);
+			}
+		}
+
+		const permissions = await RocketChat.hasPermission([PERMISSION_EDIT_ROOM], room.rid);
+		if (permissions[PERMISSION_EDIT_ROOM] && !room.prid) {
+			navigation.setParams({ showEdit: true });
+		}
+	}
+
+	getDirect = async(username) => {
 		try {
 			const result = await RocketChat.createDirectMessage(username);
 			if (result.success) {
+				return result.room;
+			}
+		} catch {
+			// do nothing
+		}
+	}
+
+	goRoom = async() => {
+		const { roomUser, room } = this.state;
+		const { navigation } = this.props;
+		try {
+			if (room.rid) {
 				await navigation.navigate('RoomsListView');
-				const rid = result.room._id;
-				navigation.navigate('RoomView', { rid, name: RocketChat.getRoomTitle(roomUser), t: 'd' });
+				navigation.navigate('RoomView', { rid: room.rid, name: RocketChat.getRoomTitle(roomUser), t: 'd' });
 			}
 		} catch (e) {
 			// do nothing
 		}
 	}

-	videoCall = () => RocketChat.callJitsi(this.rid)
-
-	isDirect = () => this.t === 'd'
-
-	renderItem = ({ label, content }) => {
-		const { theme } = this.props;
-		return (
-			<View style={styles.item}>
-				<Text accessibilityLabel={label} style={[styles.itemLabel, { color: themes[theme].titleText }]}>{label}</Text>
-				<Markdown
-					style={[styles.itemContent, { color: themes[theme].auxiliaryText }]}
-					msg={content || `__${ I18n.t('No_label_provided', { label: label.toLowerCase() }) }__`}
-					theme={theme}
-				/>
-			</View>
-		);
-	}
-
-	renderRole = (description) => {
-		const { theme } = this.props;
-		if (description) {
-			return (
-				<View style={[styles.roleBadge, { backgroundColor: themes[theme].auxiliaryBackground }]} key={description}>
-					<Text style={styles.role}>{ description }</Text>
-				</View>
-			);
-		}
-		return null;
-	}
-
-	renderRoles = () => {
-		const { parsedRoles } = this.state;
-		const { theme } = this.props;
-		if (parsedRoles && parsedRoles.length) {
-			return (
-				<View style={styles.item}>
-					<Text style={[styles.itemLabel, { color: themes[theme].titleText }]}>{I18n.t('Roles')}</Text>
-					<View style={styles.rolesContainer}>
-						{parsedRoles.map(role => this.renderRole(role))}
-					</View>
-				</View>
-			);
-		}
-		return null;
-	}
-
-	renderTimezone = () => {
-		const { roomUser } = this.state;
-		const { Message_TimeFormat } = this.props;
-
-		if (roomUser) {
-			const { utcOffset } = roomUser;
-
-			if (!utcOffset) {
-				return null;
-			}
-			return this.renderItem({
-				label: I18n.t('Timezone'),
-				content: `${ moment().utcOffset(utcOffset).format(Message_TimeFormat) } (UTC ${ utcOffset })`
-			});
-		}
-		return null;
+	videoCall = () => {
+		const { room } = this.state;
+		RocketChat.callJitsi(room.rid);
 	}

 	renderAvatar = (room, roomUser) => {
@ -254,37 +265,6 @@ class RoomInfoView extends React.Component {
 		);
 	}

-	renderBroadcast = () => this.renderItem({
-		label: I18n.t('Broadcast_Channel'),
-		content: I18n.t('Broadcast_channel_Description')
-	});
-
-	renderCustomFields = () => {
-		const { roomUser } = this.state;
-		if (roomUser) {
-			const { customFields } = roomUser;
-
-			if (!roomUser.customFields) {
-				return null;
-			}
-
-			return (
-				Object.keys(customFields).map((title) => {
-					if (!customFields[title]) {
-						return;
-					}
-					return (
-						<View style={styles.item} key={title}>
-							<Text style={styles.itemLabel}>{title}</Text>
-							<Text style={styles.itemContent}>{customFields[title]}</Text>
-						</View>
-					);
-				})
-			);
-		}
-		return null;
-	}
-
 	renderButton = (onPress, iconName, text) => {
 		const { theme } = this.props;
 		return (
@ -309,37 +289,21 @@ class RoomInfoView extends React.Component {
 		</View>
 	)

-	renderChannel = () => {
-		const { room } = this.state;
-		const { description, topic, announcement } = room;
-		return (
-			<>
-				{this.renderItem({ label: I18n.t('Description'), content: description })}
-				{this.renderItem({ label: I18n.t('Topic'), content: topic })}
-				{this.renderItem({ label: I18n.t('Announcement'), content: announcement })}
-				{room.broadcast ? this.renderBroadcast() : null}
-			</>
-		);
-	}
+	renderContent = () => {
+		const { room, roomUser } = this.state;
+		const { theme } = this.props;

-	renderDirect = () => {
-		const { roomUser } = this.state;
-		return (
-			<>
-				{this.renderRoles()}
-				{this.renderTimezone()}
-				{this.renderCustomFields(roomUser._id)}
-			</>
-		);
+		if (this.isDirect) {
+			return <Direct roomUser={roomUser} theme={theme} />;
+		} else if (this.t === 'l') {
+			return <Livechat room={room} roomUser={roomUser} theme={theme} />;
+		}
+		return <Channel room={room} theme={theme} />;
 	}

 	render() {
 		const { room, roomUser } = this.state;
 		const { theme } = this.props;
-		const isDirect = this.isDirect();
-		if (!room) {
-			return <View />;
-		}
 		return (
 			<ScrollView style={[styles.scroll, { backgroundColor: themes[theme].backgroundColor }]}>
 				<StatusBar theme={theme} />
@ -348,12 +312,12 @@ class RoomInfoView extends React.Component {
 					forceInset={{ vertical: 'never' }}
 					testID='room-info-view'
 				>
-					<View style={[styles.avatarContainer, isDirect && styles.avatarContainerDirectRoom, { backgroundColor: themes[theme].auxiliaryBackground }]}>
+					<View style={[styles.avatarContainer, this.isDirect && styles.avatarContainerDirectRoom, { backgroundColor: themes[theme].auxiliaryBackground }]}>
 						{this.renderAvatar(room, roomUser)}
-						<View style={styles.roomTitleContainer}>{ getRoomTitle(room, this.t, roomUser && roomUser.name, roomUser && roomUser.username, roomUser && roomUser.statusText, theme) }</View>
-						{isDirect ? this.renderButtons() : null}
+						<View style={styles.roomTitleContainer}>{ getRoomTitle(room, this.t, roomUser?.name, roomUser?.username, roomUser?.statusText, theme) }</View>
+						{this.isDirect ? this.renderButtons() : null}
 					</View>
-					{isDirect ? this.renderDirect() : this.renderChannel()}
+					{this.renderContent()}
 				</SafeAreaView>
 			</ScrollView>
 		);
@ -362,8 +326,7 @@ class RoomInfoView extends React.Component {

 const mapStateToProps = state => ({
 	baseUrl: state.server.server,
-	user: getUserSelector(state),
-	Message_TimeFormat: state.settings.Message_TimeFormat
+	user: getUserSelector(state)
 });

 export default connect(mapStateToProps)(withTheme(RoomInfoView));
--- a/app/views/RoomView/Header/Icon.js
+++ b/app/views/RoomView/Header/Icon.js
@ -29,7 +29,7 @@ const Icon = React.memo(({
 	}

 	let colorStyle = {};
-	if (type === 'd' && roomUserId) {
+	if (type === 'l') {
 		colorStyle = { color: STATUS_COLORS[status] };
 	} else {
 		colorStyle = { color: isAndroid && theme === 'light' ? themes[theme].buttonText : themes[theme].auxiliaryText };
--- a/app/views/RoomView/Header/index.js
+++ b/app/views/RoomView/Header/index.js
@ -8,7 +8,6 @@ import Header from './Header';
 import RightButtons from './RightButtons';
 import { withTheme } from '../../../theme';
 import RoomHeaderLeft from './RoomHeaderLeft';
-import { getUserSelector } from '../../../selectors/login';

 class RoomHeaderView extends Component {
 	static propTypes = {
@ -95,17 +94,15 @@ class RoomHeaderView extends Component {
 }

 const mapStateToProps = (state, ownProps) => {
-	let status;
 	let statusText;
-	const { roomUserId, type } = ownProps;
-	if (type === 'd') {
-		const user = getUserSelector(state);
-		if (user.id) {
-			if (state.activeUsers[roomUserId] && state.meteor.connected) {
-				({ status, statusText } = state.activeUsers[roomUserId]);
-			} else {
-				status = 'offline';
-			}
+	let status = 'offline';
+	const { roomUserId, type, visitor = {} } = ownProps;
+
+	if (state.meteor.connected) {
+		if (type === 'd' && state.activeUsers[roomUserId]) {
+			({ status, statusText } = state.activeUsers[roomUserId]);
+		} else if (type === 'l' && visitor?.status) {
+			({ status } = visitor);
 		}
 	}

--- a/app/views/RoomView/index.js
+++ b/app/views/RoomView/index.js
@ -69,7 +69,7 @@ const stateAttrsUpdate = [
 	'readOnly',
 	'member'
 ];
-const roomAttrsUpdate = ['f', 'ro', 'blocked', 'blocker', 'archived', 'muted', 'jitsiTimeout', 'announcement', 'sysMes', 'topic', 'name', 'fname', 'roles', 'bannerClosed'];
+const roomAttrsUpdate = ['f', 'ro', 'blocked', 'blocker', 'archived', 'muted', 'jitsiTimeout', 'announcement', 'sysMes', 'topic', 'name', 'fname', 'roles', 'bannerClosed', 'visitor'];

 class RoomView extends React.Component {
 	static navigationOptions = ({ navigation, screenProps }) => {
@ -87,6 +87,7 @@ class RoomView extends React.Component {
 		const goRoomActionsView = navigation.getParam('goRoomActionsView', () => {});
 		const unreadsCount = navigation.getParam('unreadsCount', null);
 		const roomUserId = navigation.getParam('roomUserId');
+		const visitor = navigation.getParam('visitor');
 		if (!rid) {
 			return {
 				...themedHeader(screenProps.theme)
@ -104,6 +105,7 @@ class RoomView extends React.Component {
 					type={t}
 					widthOffset={tmid ? 95 : 130}
 					roomUserId={roomUserId}
+					visitor={visitor}
 					goRoomActionsView={goRoomActionsView}
 				/>
 			),
@ -291,6 +293,12 @@ class RoomView extends React.Component {
 				this.setReadOnly();
 			}
 		}
+		// If it's a livechat room
+		if (this.t === 'l') {
+			if (!isEqual(prevState.roomUpdate.visitor, roomUpdate.visitor)) {
+				navigation.setParams({ visitor: roomUpdate.visitor });
+			}
+		}
 		if (((roomUpdate.fname !== prevState.roomUpdate.fname) || (roomUpdate.name !== prevState.roomUpdate.name)) && !this.tmid) {
 			navigation.setParams({ name: RocketChat.getRoomTitle(room) });
 		}
--- a/app/views/RoomsListView/index.js
+++ b/app/views/RoomsListView/index.js
@ -421,7 +421,8 @@ class RoomsListView extends React.Component {
 				type: item.t,
 				prid: item.prid,
 				uids: item.uids,
-				usernames: item.usernames
+				usernames: item.usernames,
+				visitor: item.visitor
 			}));

 			// unread
@ -548,6 +549,7 @@ class RoomsListView extends React.Component {
 			prid: item.prid,
 			room: item,
 			search: item.search,
+			visitor: item.visitor,
 			roomUserId: this.getUidDirectMessage(item)
 		});
 	}
@ -816,6 +818,7 @@ class RoomsListView extends React.Component {
 				useRealName={useRealName}
 				getUserPresence={this.getUserPresence}
 				isGroupChat={isGroupChat}
+				visitor={item.visitor}
 			/>
 		);
 	};
--- a/app/views/VisitorNavigationView.js
+++ b/app/views/VisitorNavigationView.js
@ -0,0 +1,98 @@
+import React, { useEffect, useState } from 'react';
+import { FlatList, StyleSheet, Text } from 'react-native';
+import PropTypes from 'prop-types';
+
+import { withTheme } from '../theme';
+import RocketChat from '../lib/rocketchat';
+import { themes } from '../constants/colors';
+import Separator from '../containers/Separator';
+import openLink from '../utils/openLink';
+import I18n from '../i18n';
+import debounce from '../utils/debounce';
+import sharedStyles from './Styles';
+import ListItem from '../containers/ListItem';
+
+const styles = StyleSheet.create({
+	noResult: {
+		fontSize: 16,
+		paddingVertical: 56,
+		...sharedStyles.textAlignCenter,
+		...sharedStyles.textSemibold
+	},
+	withoutBorder: {
+		borderBottomWidth: 0,
+		borderTopWidth: 0
+	}
+});
+
+const Item = ({ item, theme }) => (
+	<ListItem
+		title={item.navigation?.page?.title || I18n.t('Empty_title')}
+		onPress={() => openLink(item.navigation?.page?.location?.href)}
+		theme={theme}
+	/>
+);
+Item.propTypes = {
+	item: PropTypes.object,
+	theme: PropTypes.string
+};
+
+const VisitorNavigationView = ({ navigation, theme }) => {
+	let offset;
+	let total = 0;
+	const [pages, setPages] = useState([]);
+
+	const getPages = async() => {
+		const rid = navigation.getParam('rid');
+		if (rid) {
+			try {
+				const result = await RocketChat.getPagesLivechat(rid, offset);
+				if (result.success) {
+					setPages(result.pages);
+					offset = result.pages.length;
+					({ total } = result);
+				}
+			} catch {
+				// do nothig
+			}
+		}
+	};
+
+	useEffect(() => { getPages(); }, []);
+
+	const onEndReached = debounce(() => {
+		if (pages.length <= total) {
+			getPages();
+		}
+	}, 300);
+
+	return (
+		<FlatList
+			data={pages}
+			renderItem={({ item }) => <Item item={item} theme={theme} />}
+			ItemSeparatorComponent={() => <Separator theme={theme} />}
+			contentContainerStyle={[
+				sharedStyles.listContentContainer,
+				{
+					backgroundColor: themes[theme].auxiliaryBackground,
+					borderColor: themes[theme].separatorColor
+				},
+				!pages.length && styles.withoutBorder
+			]}
+			style={{ backgroundColor: themes[theme].auxiliaryBackground }}
+			ListEmptyComponent={() => <Text style={[styles.noResult, { color: themes[theme].titleText }]}>{I18n.t('No_results_found')}</Text>}
+			keyExtractor={item => item}
+			onEndReached={onEndReached}
+			onEndReachedThreshold={5}
+		/>
+	);
+};
+VisitorNavigationView.propTypes = {
+	theme: PropTypes.string,
+	navigation: PropTypes.object
+};
+VisitorNavigationView.navigationOptions = {
+	title: I18n.t('Navigation_history')
+};
+
+export default withTheme(VisitorNavigationView);
--- a/package.json
+++ b/package.json
@ -109,6 +109,7 @@
    "rn-root-view": "^1.0.3",
    "rn-user-defaults": "^1.8.1",
    "semver": "7.3.2",
+    "ua-parser-js": "^0.7.21",
    "url-parse": "^1.4.7",
    "use-deep-compare-effect": "^1.3.1"
  },
--- a/yarn.lock
+++ b/yarn.lock
@ -2461,9 +2461,9 @@
    prop-types "^15.7.2"

 "@react-native-community/async-storage@^1.9.0":
-  version "1.9.0"
-  resolved "https://registry.yarnpkg.com/@react-native-community/async-storage/-/async-storage-1.9.0.tgz#af26a8879bd2987970fbbe81a9623851d29a56f1"
-  integrity sha512-TlGMr02JcmY4huH1P7Mt7p6wJecosPpW+09+CwCFLn875IhpRqU2XiVA+BQppZOYfQdHUfUzIKyCBeXOlCEbEg==
+  version "1.10.0"
+  resolved "https://registry.yarnpkg.com/@react-native-community/async-storage/-/async-storage-1.10.0.tgz#fd6a9737f3c227ef4e28858b8201ad793a022296"
+  integrity sha512-kPJwhUpBKLXGrBnUjx0JVSJvSEl5nPO+puJ3Uy9pMvika9uWeniRGZPQjUWWQimU5M7xhQ41d5I1OP82Q3Xx9A==
  dependencies:
    deep-assign "^3.0.0"

@ -15862,6 +15862,11 @@ ua-parser-js@^0.7.18:
  resolved "https://registry.yarnpkg.com/ua-parser-js/-/ua-parser-js-0.7.19.tgz#94151be4c0a7fb1d001af7022fdaca4642659e4b"
  integrity sha512-T3PVJ6uz8i0HzPxOF9SWzWAlfN/DavlpQqepn22xgve/5QecC+XMCAtmUNnY7C9StehaV6exjUCI801lOI7QlQ==

+ua-parser-js@^0.7.21:
+  version "0.7.21"
+  resolved "https://registry.yarnpkg.com/ua-parser-js/-/ua-parser-js-0.7.21.tgz#853cf9ce93f642f67174273cc34565ae6f308777"
+  integrity sha512-+O8/qh/Qj8CgC6eYBVBykMrNtp5Gebn4dlGD/kKXVkJNDwyrAwSIqwz8CDf+tsAIWVycKcku6gIXJ0qwx/ZXaQ==
+
 uglify-es@^3.1.9:
  version "3.3.9"
  resolved "https://registry.yarnpkg.com/uglify-es/-/uglify-es-3.3.9.tgz#0c1c4f0700bed8dbc124cdb304d2592ca203e677"