diff --git a/app/actions/actionsTypes.ts b/app/actions/actionsTypes.ts
index 84689f5ab..e05090434 100644
--- a/app/actions/actionsTypes.ts
+++ b/app/actions/actionsTypes.ts
@@ -85,6 +85,7 @@ export const ENCRYPTION = createRequestTypes('ENCRYPTION', ['INIT', 'STOP', 'DEC
 
 export const PERMISSIONS = createRequestTypes('PERMISSIONS', ['SET', 'UPDATE']);
 export const ROLES = createRequestTypes('ROLES', ['SET', 'UPDATE', 'REMOVE']);
+export const USERS_ROLES = createRequestTypes('USERS_ROLES', ['SET']);
 export const VIDEO_CONF = createRequestTypes('VIDEO_CONF', [
 	'HANDLE_INCOMING_WEBSOCKET_MESSAGES',
 	'SET',
diff --git a/app/actions/usersRoles.ts b/app/actions/usersRoles.ts
new file mode 100644
index 000000000..a17ec9595
--- /dev/null
+++ b/app/actions/usersRoles.ts
@@ -0,0 +1,13 @@
+import { Action } from 'redux';
+
+import { TUsersRoles } from '../reducers/usersRoles';
+import { USERS_ROLES } from './actionsTypes';
+
+export type TActionUsersRoles = Action & { usersRoles: TUsersRoles };
+
+export function setUsersRoles(usersRoles: TUsersRoles): Action & { usersRoles: TUsersRoles } {
+	return {
+		type: USERS_ROLES.SET,
+		usersRoles
+	};
+}
diff --git a/app/definitions/redux/index.ts b/app/definitions/redux/index.ts
index b7105032e..ec8dea5da 100644
--- a/app/definitions/redux/index.ts
+++ b/app/definitions/redux/index.ts
@@ -36,6 +36,8 @@ import { IInquiry } from '../../ee/omnichannel/reducers/inquiry';
 import { IPermissionsState } from '../../reducers/permissions';
 import { IEnterpriseModules } from '../../reducers/enterpriseModules';
 import { IVideoConf } from '../../reducers/videoConf';
+import { TActionUsersRoles } from '../../actions/usersRoles';
+import { TUsersRoles } from '../../reducers/usersRoles';
 
 export interface IApplicationState {
 	settings: TSettingsState;
@@ -60,6 +62,7 @@ export interface IApplicationState {
 	permissions: IPermissionsState;
 	roles: IRoles;
 	videoConf: IVideoConf;
+	usersRoles: TUsersRoles;
 }
 
 export type TApplicationActions = TActionActiveUsers &
@@ -79,4 +82,5 @@ export type TApplicationActions = TActionActiveUsers &
 	TActionInquiry &
 	TActionPermissions &
 	TActionEnterpriseModules &
-	TActionVideoConf;
+	TActionVideoConf &
+	TActionUsersRoles;
diff --git a/app/lib/methods/getRoles.ts b/app/lib/methods/getRoles.ts
index 83195855c..54f25d71b 100644
--- a/app/lib/methods/getRoles.ts
+++ b/app/lib/methods/getRoles.ts
@@ -14,7 +14,7 @@ export async function setRoles(): Promise<void> {
 	const db = database.active;
 	const rolesCollection = db.get('roles');
 	const allRoles = await rolesCollection.query().fetch();
-	const parsed = allRoles.reduce((acc, item) => ({ ...acc, [item.id]: item.description || item.id }), {});
+	const parsed = allRoles.reduce((acc, item) => ({ ...acc, [item.id]: item.description || item.name || item.id }), {});
 	reduxStore.dispatch(setRolesAction(parsed));
 }
 
diff --git a/app/lib/services/restApi.ts b/app/lib/services/restApi.ts
index 63253a60b..509ddf8d3 100644
--- a/app/lib/services/restApi.ts
+++ b/app/lib/services/restApi.ts
@@ -973,3 +973,5 @@ export const postMessage = (roomId: string, text: string) => sdk.post('chat.post
 
 export const notifyUser = (type: string, params: Record<string, any>): Promise<boolean> =>
 	sdk.methodCall('stream-notify-user', type, params);
+
+export const getUsersRoles = (): Promise<boolean> => sdk.methodCall('getUserRoles');
diff --git a/app/reducers/index.js b/app/reducers/index.js
index 1e05aa24c..a612e6f3f 100644
--- a/app/reducers/index.js
+++ b/app/reducers/index.js
@@ -22,6 +22,7 @@ import encryption from './encryption';
 import permissions from './permissions';
 import roles from './roles';
 import videoConf from './videoConf';
+import usersRoles from './usersRoles';
 
 export default combineReducers({
 	settings,
@@ -45,5 +46,6 @@ export default combineReducers({
 	encryption,
 	permissions,
 	roles,
-	videoConf
+	videoConf,
+	usersRoles
 });
diff --git a/app/reducers/usersRoles.test.ts b/app/reducers/usersRoles.test.ts
new file mode 100644
index 000000000..41d3ce93f
--- /dev/null
+++ b/app/reducers/usersRoles.test.ts
@@ -0,0 +1,17 @@
+import { setUsersRoles } from '../actions/usersRoles';
+import { mockedStore } from './mockedStore';
+import { TUsersRoles, initialState } from './usersRoles';
+
+describe('test userRoles reducer', () => {
+	it('should return initial state', () => {
+		const state = mockedStore.getState().usersRoles;
+		expect(state).toEqual(initialState);
+	});
+
+	it('should return correctly value after call setUserRoles action', () => {
+		const usersRoles: TUsersRoles = [{ _id: '1', roles: ['admin'], username: 'admin' }];
+		mockedStore.dispatch(setUsersRoles(usersRoles));
+		const state = mockedStore.getState().usersRoles;
+		expect(state).toEqual(usersRoles);
+	});
+});
diff --git a/app/reducers/usersRoles.ts b/app/reducers/usersRoles.ts
new file mode 100644
index 000000000..969a50d5d
--- /dev/null
+++ b/app/reducers/usersRoles.ts
@@ -0,0 +1,21 @@
+import { USERS_ROLES } from '../actions/actionsTypes';
+import { TApplicationActions } from '../definitions';
+
+type TUserRole = {
+	_id: string;
+	roles: string[];
+	username: string;
+};
+
+export type TUsersRoles = TUserRole[];
+
+export const initialState: TUsersRoles = [];
+
+export default (state = initialState, action: TApplicationActions): TUsersRoles => {
+	switch (action.type) {
+		case USERS_ROLES.SET:
+			return action.usersRoles;
+		default:
+			return state;
+	}
+};
diff --git a/app/sagas/login.js b/app/sagas/login.js
index 94138f451..06318e3ee 100644
--- a/app/sagas/login.js
+++ b/app/sagas/login.js
@@ -36,6 +36,7 @@ import {
 	subscribeUsersPresence
 } from '../lib/methods';
 import { Services } from '../lib/services';
+import { setUsersRoles } from '../actions/usersRoles';
 
 const getServer = state => state.server.server;
 const loginWithPasswordCall = args => Services.loginWithPassword(args);
@@ -141,6 +142,13 @@ const fetchRoomsFork = function* fetchRoomsFork() {
 	yield put(roomsRequest());
 };
 
+const fetchUsersRoles = function* fetchRoomsFork() {
+	const roles = yield Services.getUsersRoles();
+	if (roles.length) {
+		yield put(setUsersRoles(roles));
+	}
+};
+
 const handleLoginSuccess = function* handleLoginSuccess({ user }) {
 	try {
 		getUserPresence(user.id);
@@ -156,6 +164,7 @@ const handleLoginSuccess = function* handleLoginSuccess({ user }) {
 		yield fork(fetchEnterpriseModulesFork, { user });
 		yield fork(subscribeSettingsFork);
 		yield put(encryptionInit());
+		yield fork(fetchUsersRoles);
 
 		setLanguage(user?.language);
 
diff --git a/app/views/RoomInfoView/Direct.tsx b/app/views/RoomInfoView/Direct.tsx
index c5fee5d02..506827ff1 100644
--- a/app/views/RoomInfoView/Direct.tsx
+++ b/app/views/RoomInfoView/Direct.tsx
@@ -1,36 +1,43 @@
 import React from 'react';
 import { Text, View } from 'react-native';
 
-import { themes } from '../../lib/constants';
+import { IUserParsed } from '.';
 import I18n from '../../i18n';
 import { useTheme } from '../../theme';
-import Timezone from './Timezone';
 import CustomFields from './CustomFields';
+import Timezone from './Timezone';
 import styles from './styles';
-import { IUserParsed } from '.';
 
 const Roles = ({ roles }: { roles?: string[] }) => {
-	const { theme } = useTheme();
+	const { colors } = useTheme();
 
-	if (roles && roles.length) {
-		<View style={styles.item}>
-			<Text style={[styles.itemLabel, { color: themes[theme].titleText }]}>{I18n.t('Roles')}</Text>
-			<View style={styles.rolesContainer}>
-				{roles.map(role =>
-					role ? (
-						<View style={[styles.roleBadge, { backgroundColor: themes[theme].chatComponentBackground }]} key={role}>
-							<Text style={[styles.role, { color: themes[theme].titleText }]}>{role}</Text>
-						</View>
-					) : null
-				)}
+	if (roles?.length) {
+		return (
+			<View style={styles.item}>
+				<Text testID='user-roles' style={[styles.itemLabel, { color: colors.titleText }]}>
+					{I18n.t('Roles')}
+				</Text>
+				<View style={styles.rolesContainer}>
+					{roles.map(role =>
+						role ? (
+							<View
+								testID={`user-role-${role.replace(/ /g, '-')}`}
+								style={[styles.roleBadge, { backgroundColor: colors.chatComponentBackground }]}
+								key={role}
+							>
+								<Text style={[styles.role, { color: colors.titleText }]}>{role}</Text>
+							</View>
+						) : null
+					)}
+				</View>
 			</View>
-		</View>;
+		);
 	}
 
 	return null;
 };
 
-const Direct = ({ roomUser }: { roomUser: IUserParsed }) => (
+const Direct = ({ roomUser }: { roomUser: IUserParsed }): React.ReactElement => (
 	<>
 		<Roles roles={roomUser.parsedRoles} />
 		<Timezone utcOffset={roomUser.utcOffset} />
diff --git a/app/views/RoomInfoView/index.tsx b/app/views/RoomInfoView/index.tsx
index c477ca01b..a81b72294 100644
--- a/app/views/RoomInfoView/index.tsx
+++ b/app/views/RoomInfoView/index.tsx
@@ -1,5 +1,6 @@
 import { CompositeNavigationProp, RouteProp } from '@react-navigation/native';
 import { StackNavigationProp } from '@react-navigation/stack';
+import { uniq } from 'lodash';
 import isEmpty from 'lodash/isEmpty';
 import React from 'react';
 import { ScrollView, Text, View } from 'react-native';
@@ -11,12 +12,12 @@ import UAParser from 'ua-parser-js';
 import { AvatarWithEdit } from '../../containers/Avatar';
 import { CustomIcon, TIconsName } from '../../containers/CustomIcon';
 import * as HeaderButton from '../../containers/HeaderButton';
-import { MarkdownPreview } from '../../containers/markdown';
 import RoomTypeIcon from '../../containers/RoomTypeIcon';
 import SafeAreaView from '../../containers/SafeAreaView';
 import Status from '../../containers/Status';
 import StatusBar from '../../containers/StatusBar';
 import { LISTENER } from '../../containers/Toast';
+import { MarkdownPreview } from '../../containers/markdown';
 import { IApplicationState, ISubscription, IUser, SubscriptionType, TSubscriptionModel } from '../../definitions';
 import { ILivechatVisitor } from '../../definitions/ILivechatVisitor';
 import I18n from '../../i18n';
@@ -29,14 +30,15 @@ import { handleIgnore } from '../../lib/methods/helpers/handleIgnore';
 import log, { events, logEvent } from '../../lib/methods/helpers/log';
 import Navigation from '../../lib/navigation/appNavigation';
 import { Services } from '../../lib/services';
+import { TUsersRoles } from '../../reducers/usersRoles';
 import { MasterDetailInsideStackParamList } from '../../stacks/MasterDetailStack/types';
 import { ChatsStackParamList } from '../../stacks/types';
 import { TSupportedThemes, withTheme } from '../../theme';
 import sharedStyles from '../Styles';
 import Channel from './Channel';
-import { CallButton } from './components/UserInfoButton';
 import Direct from './Direct';
 import Livechat from './Livechat';
+import { CallButton } from './components/UserInfoButton';
 import styles from './styles';
 
 interface IGetRoomTitle {
@@ -95,6 +97,7 @@ interface IRoomInfoViewProps {
 	editOmnichannelContact?: string[];
 	editLivechatRoomCustomfields?: string[];
 	roles: { [key: string]: string };
+	usersRoles: TUsersRoles;
 }
 
 export interface IUserParsed extends IUser {
@@ -245,6 +248,23 @@ class RoomInfoView extends React.Component<IRoomInfoViewProps, IRoomInfoViewStat
 			})
 		);
 
+	setUser = async (user: IUser) => {
+		const roles = (() => {
+			const { usersRoles } = this.props;
+			const userRoles = usersRoles.find(u => u?.username === user.username);
+			let r: string[] = [];
+			if (userRoles?.roles?.length) r = userRoles.roles;
+			if (user.roles?.length) r = [...r, ...user.roles];
+			return uniq(r);
+		})();
+		if (roles.length) {
+			const parsedRoles = await this.parseRoles(roles);
+			this.setState({ roomUser: { ...user, parsedRoles } });
+		} else {
+			this.setState({ roomUser: user });
+		}
+	};
+
 	loadUser = async () => {
 		const { room, roomUser } = this.state;
 
@@ -254,29 +274,13 @@ class RoomInfoView extends React.Component<IRoomInfoViewProps, IRoomInfoViewStat
 				const result = await Services.getUserInfo(roomUserId);
 				if (result.success) {
 					const { user } = result;
-					const { roles } = user;
-					const parsedRoles: { parsedRoles?: string[] } = {};
-					if (roles && roles.length) {
-						parsedRoles.parsedRoles = await this.parseRoles(roles);
-					}
-
-					this.setState({ roomUser: { ...user, ...parsedRoles } as IUserParsed });
+					this.setUser(user as IUser);
 				}
 			} catch {
 				// do nothing
 			}
 		} else {
-			try {
-				const { roles } = roomUser as IUserParsed;
-				if (roles && roles.length) {
-					const parsedRoles = await this.parseRoles(roles);
-					this.setState({ roomUser: { ...roomUser, parsedRoles } });
-				} else {
-					this.setState({ roomUser });
-				}
-			} catch (e) {
-				// do nothing
-			}
+			this.setUser(roomUser as IUser);
 		}
 	};
 
@@ -523,7 +527,8 @@ const mapStateToProps = (state: IApplicationState) => ({
 	editRoomPermission: state.permissions['edit-room'],
 	editOmnichannelContact: state.permissions['edit-omnichannel-contact'],
 	editLivechatRoomCustomfields: state.permissions['edit-livechat-room-customfields'],
-	roles: state.roles
+	roles: state.roles,
+	usersRoles: state.usersRoles
 });
 
 export default connect(mapStateToProps)(withTheme(RoomInfoView));
diff --git a/e2e/tests/room/08-roominfo.spec.ts b/e2e/tests/room/08-roominfo.spec.ts
index b5df534eb..f48dcec46 100644
--- a/e2e/tests/room/08-roominfo.spec.ts
+++ b/e2e/tests/room/08-roominfo.spec.ts
@@ -256,5 +256,17 @@ describe('Room info screen', () => {
 					.withTimeout(60000);
 			});
 		});
+
+		describe('Navigate to random user', () => {
+			it('should see user role correctly', async () => {
+				await navigateToRoomInfo('roles-test');
+				await waitFor(element(by.id(`user-roles`)))
+					.toBeVisible()
+					.withTimeout(10000);
+				await waitFor(element(by.id(`user-role-Livechat-Agent`)))
+					.toBeVisible()
+					.withTimeout(10000);
+			});
+		});
 	});
 });