[CHORE] Improve ISSUE_TEMPLATE.md (#2390)

.github/ISSUE_TEMPLATE.md

@@ -1,6 +1,38 @@
-- Your Rocket.Chat Experimental app version: ####
-- Your Rocket.Chat server version: ####
-- Device (or Simulator) you're running with: ####
+<!-- 
 
-**The app isn't connecting to your server?**
-Make sure your server supports WebSocket. These are the minimum requirements for Apache 2.4 and Nginx 1.3 or greater.
+Please see our guide for opening issues: https://rocket.chat/docs/contributing/reporting-issues
+
+If you have questions or are looking for help/support please see: https://rocket.chat/docs/getting-support
+
+If you are experiencing a bug please search our issues to be sure it is not already present: https://github.com/RocketChat/Rocket.Chat.ReactNative/issues
+
+-->
+
+### Description:
+
+<!-- A clear and concise description of what the bug is. -->
+
+### Environment Information:
+
+- Rocket.Chat Server Version:
+- Rocket.Chat App Version:
+- Device Name: 
+- OS Version: 
+
+### Steps to reproduce:
+
+1. <!-- Go to '...' -->
+2. <!-- Click on '....' -->
+3. <!-- and so on... -->
+
+### Expected behavior:
+
+<!-- What you expect to happen -->
+
+### Actual behavior:
+
+<!-- What actually happens with SCREENSHOT, if applicable -->
+
+### Additional context:
+
+<!-- Add any other context about the problem here. -->