[IMPROVE] Support for tag request close when is obligatory to close Omnichannel's Channel (#4353)

* [IMPROVE] Support for tag request close

* clean up

* refactor isObrigatory and value

* fix obligatory

* removed onSubmitEditing

* create closelivechatview

* Refactor Close Omnichannel from ActionSheet to a new Screen

* Fix navigation

* fix screen title

* back to before actionsheetwithinput

* added string in pt-br

* refactor canSubmit

* fix the method closeRoom

* comment of server's version

* some tweaks

* Update app/lib/services/restApi.ts

Co-authored-by: Gleidson Daniel Silva <gleidson10daniel@hotmail.com>

app/ee/omnichannel/containers/CloseLivechatSheet/index.tsx

@@ -1,24 +0,0 @@
-import React from 'react';
-
-import ActionSheetContentWithInputAndSubmit from '../../../../containers/ActionSheet/ActionSheetContentWithInputAndSubmit';
-import I18n from '../../../../i18n';
-
-const CloseLivechatSheet = ({
-	onSubmit = () => {},
-	onCancel = () => {}
-}: {
-	onSubmit: (comment: string) => void;
-	onCancel: () => void;
-}) => (
-	<ActionSheetContentWithInputAndSubmit
-		title={I18n.t('Closing_chat')}
-		description={I18n.t('Please_add_a_comment')}
-		onCancel={onCancel}
-		onSubmit={onSubmit}
-		testID='room-actions-view-close-livechat'
-		placeholder=''
-		secureTextEntry={false}
-	/>
-);
-
-export default CloseLivechatSheet;

app/i18n/locales/en.json

@@ -840,5 +840,7 @@
   "Show_badge_for_mentions": "Show badge for mentions",
   "Show_badge_for_mentions_Info": "Display badge for direct mentions only",
   "error-init-video-conf": "Error starting video call",
-  "totp-invalid": "Code or password invalid"
+  "totp-invalid": "Code or password invalid",
+  "Close_Chat": "Close Chat",
+  "Select_tags": "Select tags"
 }

app/i18n/locales/pt-BR.json

@@ -793,5 +793,7 @@
   "Mark_as_unread_Info": "Mostrar sala como não lida quando houver mensagens não lidas",
   "Show_badge_for_mentions": "Mostrar contador para menções",
   "Show_badge_for_mentions_Info": "Mostrar contador somente para menções diretas",
-  "totp-invalid": "Código ou senha inválida"
+  "totp-invalid": "Código ou senha inválida",
+  "Close_Chat": "Fechar Conversa",
+  "Select_tags": "Selecionar tag(s)"
 }

app/lib/methods/helpers/closeLivechat.ts

@@ -7,14 +7,16 @@ import log from './log';
 export const closeLivechat = async ({
 	rid,
 	comment,
-	isMasterDetail
+	isMasterDetail,
+	tags
 }: {
 	rid: string;
 	isMasterDetail: boolean;
 	comment?: string;
+	tags?: string[];
 }) => {
 	try {
-		await Services.closeLivechat(rid, comment);
+		await Services.closeLivechat(rid, comment, tags);
 		if (isMasterDetail) {
 			Navigation.navigate('DrawerNavigator');
 		} else {

app/lib/services/restApi.ts

@@ -18,6 +18,7 @@ import { getDeviceToken } from '../notifications';
 import { RoomTypes, roomTypeToApiType, unsubscribeRooms } from '../methods';
 import sdk from './sdk';
 import { compareServerVersion, getBundleId, isIOS } from '../methods/helpers';
+import { ILivechatTag } from '../../definitions/ILivechatTag';
 
 export const createChannel = ({
 	name,
@@ -347,9 +348,15 @@ export const getTeamListRoom = ({
 	return sdk.get('teams.listRooms', params);
 };
 
-export const closeLivechat = (rid: string, comment?: string) =>
+export const closeLivechat = (rid: string, comment?: string, tags?: string[]) => {
+	// RC 3.2.0
+	let params;
+	if (tags && tags?.length) {
+		params = { tags };
+	}
 	// RC 0.29.0
-	sdk.methodCallWrapper('livechat:closeRoom', rid, comment, { clientAction: true });
+	return sdk.methodCallWrapper('livechat:closeRoom', rid, comment, { clientAction: true, ...params });
+};
 
 export const editLivechat = (userData: TParams, roomData: TParams): Promise<{ error?: string }> =>
 	// RC 0.55.0
@@ -398,13 +405,7 @@ export const getRoutingConfig = (): Promise<{
 	// RC 2.0.0
 	sdk.methodCallWrapper('livechat:getRoutingConfig');
 
-export const getTagsList = (): Promise<
-	{
-		_id: string;
-		name: string;
-		departments: string[];
-	}[]
-> =>
+export const getTagsList = (): Promise<ILivechatTag[]> =>
 	// RC 2.0.0
 	sdk.methodCallWrapper('livechat:getTagsList');
 

app/stacks/InsideStack.tsx

@@ -22,6 +22,7 @@ import AutoTranslateView from '../views/AutoTranslateView';
 import DirectoryView from '../views/DirectoryView';
 import NotificationPrefView from '../views/NotificationPreferencesView';
 import ForwardLivechatView from '../views/ForwardLivechatView';
+import CloseLivechatView from '../views/CloseLivechatView';
 import LivechatEditView from '../views/LivechatEditView';
 import PickerView from '../views/PickerView';
 import ThreadMessagesView from '../views/ThreadMessagesView';
@@ -116,6 +117,7 @@ const ChatsStackNavigator = () => {
 				options={NotificationPrefView.navigationOptions}
 			/>
 			<ChatsStack.Screen name='ForwardLivechatView' component={ForwardLivechatView} />
+			<ChatsStack.Screen name='CloseLivechatView' component={CloseLivechatView} />
 			<ChatsStack.Screen name='LivechatEditView' component={LivechatEditView} options={LivechatEditView.navigationOptions} />
 			<ChatsStack.Screen name='PickerView' component={PickerView} options={PickerView.navigationOptions} />
 			<ChatsStack.Screen

app/stacks/MasterDetailStack/index.tsx

@@ -27,6 +27,7 @@ import AutoTranslateView from '../../views/AutoTranslateView';
 import DirectoryView from '../../views/DirectoryView';
 import NotificationPrefView from '../../views/NotificationPreferencesView';
 import ForwardLivechatView from '../../views/ForwardLivechatView';
+import CloseLivechatView from '../../views/CloseLivechatView';
 import CannedResponsesListView from '../../views/CannedResponsesListView';
 import CannedResponseDetail from '../../views/CannedResponseDetail';
 import LivechatEditView from '../../views/LivechatEditView';
@@ -156,6 +157,7 @@ const ModalStackNavigator = React.memo(({ navigation }: INavigation) => {
 					options={NotificationPrefView.navigationOptions}
 				/>
 				<ModalStack.Screen name='ForwardLivechatView' component={ForwardLivechatView} />
+				<ModalStack.Screen name='CloseLivechatView' component={CloseLivechatView} />
 				<ModalStack.Screen name='CannedResponsesListView' component={CannedResponsesListView} />
 				<ModalStack.Screen name='CannedResponseDetail' component={CannedResponseDetail} />
 				<ModalStack.Screen name='LivechatEditView' component={LivechatEditView} options={LivechatEditView.navigationOptions} />

app/stacks/MasterDetailStack/types.ts

@@ -4,6 +4,8 @@ import { NavigatorScreenParams } from '@react-navigation/core';
 import { IAttachment } from '../../definitions/IAttachment';
 import { IMessage } from '../../definitions/IMessage';
 import { ISubscription, SubscriptionType, TSubscriptionModel } from '../../definitions/ISubscription';
+import { ILivechatDepartment } from '../../definitions/ILivechatDepartment';
+import { ILivechatTag } from '../../definitions/ILivechatTag';
 
 export type MasterDetailChatsStackParamList = {
 	RoomView: {
@@ -111,6 +113,12 @@ export type ModalStackParamList = {
 	ForwardLivechatView: {
 		rid: string;
 	};
+	CloseLivechatView: {
+		rid: string;
+		departmentId?: string;
+		departmentInfo?: ILivechatDepartment;
+		tagsList?: ILivechatTag[];
+	};
 	CannedResponsesListView: {
 		rid: string;
 	};

app/stacks/types.ts

@@ -11,6 +11,8 @@ import { ICannedResponse } from '../definitions/ICannedResponse';
 import { TDataSelect } from '../definitions/IDataSelect';
 import { ModalStackParamList } from './MasterDetailStack/types';
 import { TThreadModel } from '../definitions';
+import { ILivechatDepartment } from '../definitions/ILivechatDepartment';
+import { ILivechatTag } from '../definitions/ILivechatTag';
 
 export type ChatsStackParamList = {
 	ModalStackNavigator: NavigatorScreenParams<ModalStackParamList>;
@@ -114,6 +116,12 @@ export type ChatsStackParamList = {
 	ForwardLivechatView: {
 		rid: string;
 	};
+	CloseLivechatView: {
+		rid: string;
+		departmentId?: string;
+		departmentInfo?: ILivechatDepartment;
+		tagsList?: ILivechatTag[];
+	};
 	LivechatEditView: {
 		room: ISubscription;
 		roomUser: any; // TODO: Change

app/views/CloseLivechatView.tsx

@@ -0,0 +1,122 @@
+import React, { useState, useLayoutEffect } from 'react';
+import { StyleSheet, ScrollView, Text } from 'react-native';
+import { BlockContext } from '@rocket.chat/ui-kit';
+
+import { IBaseScreen } from '../definitions';
+import I18n from '../i18n';
+import { ChatsStackParamList } from '../stacks/types';
+import { useTheme } from '../theme';
+import KeyboardView from '../containers/KeyboardView';
+import SafeAreaView from '../containers/SafeAreaView';
+import { FormTextInput } from '../containers/TextInput';
+import Button from '../containers/Button';
+import { useAppSelector } from '../lib/hooks';
+import sharedStyles from './Styles';
+import scrollPersistTaps from '../lib/methods/helpers/scrollPersistTaps';
+import { MultiSelect } from '../containers/UIKit/MultiSelect';
+import { closeLivechat } from '../lib/methods/helpers/closeLivechat';
+
+const styles = StyleSheet.create({
+	container: {
+		flex: 1,
+		padding: 16
+	},
+	subtitleText: {
+		marginBottom: 10,
+		fontSize: 14,
+		...sharedStyles.textSemibold
+	},
+	buttonMarginVertical: { marginVertical: 20 }
+});
+
+const CloseLivechatView = ({ navigation, route }: IBaseScreen<ChatsStackParamList, 'CloseLivechatView'>) => {
+	const rid = route.params?.rid;
+	const departmentInfo = route.params?.departmentInfo;
+	const tagsList = route.params?.tagsList;
+	const requestTags = departmentInfo?.requestTagBeforeClosingChat;
+
+	const [inputValue, setInputValue] = useState('');
+	const [tagParamSelected, setTagParamSelected] = useState<string[]>([]);
+
+	const { colors } = useTheme();
+
+	const { isMasterDetail, livechatRequestComment } = useAppSelector(state => ({
+		isMasterDetail: state.app.isMasterDetail,
+		livechatRequestComment: state.settings.Livechat_request_comment_when_closing_conversation as boolean
+	}));
+
+	useLayoutEffect(() => {
+		navigation.setOptions({
+			title: I18n.t('Close_Chat')
+		});
+	}, [navigation]);
+
+	const canSubmit = () => {
+		if (!requestTags && !livechatRequestComment) {
+			return true;
+		}
+		if (requestTags && tagParamSelected.length > 0 && !livechatRequestComment) {
+			return true;
+		}
+		if (livechatRequestComment && !!inputValue && !requestTags) {
+			return true;
+		}
+		if (livechatRequestComment && requestTags && tagParamSelected.length > 0 && !!inputValue) {
+			return true;
+		}
+		return false;
+	};
+
+	const submit = () => {
+		closeLivechat({ rid, isMasterDetail, comment: inputValue, tags: tagParamSelected });
+	};
+
+	return (
+		<KeyboardView
+			style={{ backgroundColor: colors.auxiliaryBackground }}
+			contentContainerStyle={sharedStyles.container}
+			keyboardVerticalOffset={128}>
+			<ScrollView {...scrollPersistTaps} style={styles.container}>
+				<SafeAreaView>
+					<FormTextInput
+						label={I18n.t('Please_add_a_comment')}
+						defaultValue={''}
+						onChangeText={text => setInputValue(text)}
+						onSubmitEditing={() => {
+							if (canSubmit()) {
+								submit();
+							}
+						}}
+					/>
+
+					{requestTags ? (
+						<>
+							<Text style={[styles.subtitleText, { color: colors.titleText }]}>{I18n.t('Tags')}</Text>
+							<MultiSelect
+								options={tagsList?.map(({ name }) => ({ text: { text: name }, value: name }))}
+								onChange={({ value }: { value: string[] }) => {
+									setTagParamSelected(value);
+								}}
+								placeholder={{ text: I18n.t('Select_tags') }}
+								value={tagParamSelected}
+								context={BlockContext.FORM}
+								multiselect
+								inputStyle={{ borderColor: colors.separatorColor, borderWidth: 2 }}
+							/>
+						</>
+					) : null}
+					<Button
+						title={I18n.t('Close')}
+						onPress={submit}
+						disabled={!canSubmit()}
+						backgroundColor={colors.dangerColor}
+						type='primary'
+						style={styles.buttonMarginVertical}
+					/>
+				</SafeAreaView>
+			</ScrollView>
+		</KeyboardView>
+	);
+};
+
+export default CloseLivechatView;

app/views/RoomActionsView/index.tsx

@@ -46,10 +46,11 @@ import {
 import { Services } from '../../lib/services';
 import { getSubscriptionByRoomId } from '../../lib/database/services/Subscription';
 import { IActionSheetProvider, withActionSheet } from '../../containers/ActionSheet';
-import CloseLivechatSheet from '../../ee/omnichannel/containers/CloseLivechatSheet';
 import { MasterDetailInsideStackParamList } from '../../stacks/MasterDetailStack/types';
 import { closeLivechat } from '../../lib/methods/helpers/closeLivechat';
 import { videoConfStartAndJoin } from '../../lib/methods/videoConf';
+import { ILivechatDepartment } from '../../definitions/ILivechatDepartment';
+import { ILivechatTag } from '../../definitions/ILivechatTag';
 
 interface IOnPressTouch {
 	<T extends keyof ChatsStackParamList>(item: { route?: T; params?: ChatsStackParamList[T]; event?: Function }): void;
@@ -376,29 +377,31 @@ class RoomActionsView extends React.Component<IRoomActionsViewProps, IRoomAction
 		);
 	};
 
-	closeLivechat = () => {
+	closeLivechat = async () => {
 		const {
-			room: { rid }
+			room: { rid, departmentId }
 		} = this.state;
-		const { livechatRequestComment, showActionSheet, hideActionSheet, isMasterDetail } = this.props;
+		const { livechatRequestComment, isMasterDetail, navigation } = this.props;
+		let departmentInfo: ILivechatDepartment | undefined;
+		let tagsList: ILivechatTag[] | undefined;
 
-		if (!livechatRequestComment) {
+		if (departmentId) {
+			const result = await Services.getDepartmentInfo(departmentId);
+			if (result.success) {
+				departmentInfo = result.department as ILivechatDepartment;
+			}
+		}
+
+		if (departmentInfo?.requestTagBeforeClosingChat) {
+			tagsList = await Services.getTagsList();
+		}
+
+		if (!livechatRequestComment && !departmentInfo?.requestTagBeforeClosingChat) {
 			const comment = I18n.t('Chat_closed_by_agent');
 			return closeLivechat({ rid, isMasterDetail, comment });
 		}
 
-		showActionSheet({
-			children: (
-				<CloseLivechatSheet
-					onSubmit={(comment: string) => {
-						hideActionSheet();
-						closeLivechat({ rid, isMasterDetail, comment });
-					}}
-					onCancel={() => hideActionSheet()}
-				/>
-			),
-			headerHeight: 225
-		});
+		navigation.navigate('CloseLivechatView', { rid, departmentId, departmentInfo, tagsList });
 	};
 
 	placeOnHoldLivechat = () => {

app/views/RoomView/RightButtons.tsx

@@ -5,6 +5,7 @@ import { Observable, Subscription } from 'rxjs';
 import { Dispatch } from 'redux';
 import { StackNavigationProp } from '@react-navigation/stack';
 
+import { ILivechatTag } from '../../definitions/ILivechatTag';
 import * as HeaderButton from '../../containers/HeaderButton';
 import database from '../../lib/database';
 import { getUserSelector } from '../../selectors/login';
@@ -17,7 +18,8 @@ import i18n from '../../i18n';
 import { showConfirmationAlert, showErrorAlert } from '../../lib/methods/helpers';
 import { onHoldLivechat, returnLivechat } from '../../lib/services/restApi';
 import { closeLivechat as closeLivechatService } from '../../lib/methods/helpers/closeLivechat';
-import CloseLivechatSheet from '../../ee/omnichannel/containers/CloseLivechatSheet';
+import { Services } from '../../lib/services';
+import { ILivechatDepartment } from '../../definitions/ILivechatDepartment';
 
 interface IRightButtonsProps extends IActionSheetProvider {
 	userId?: string;
@@ -40,6 +42,7 @@ interface IRightButtonsProps extends IActionSheetProvider {
 		canPlaceLivechatOnHold: boolean;
 	};
 	livechatRequestComment: boolean;
+	departmentId?: string;
 }
 
 interface IRigthButtonsState {
@@ -214,35 +217,41 @@ class RightButtonsContainer extends Component<IRightButtonsProps, IRigthButtonsS
 		});
 	};
 
-	closeLivechat = () => {
-		const { rid, livechatRequestComment, showActionSheet, hideActionSheet, isMasterDetail } = this.props;
+	closeLivechat = async () => {
+		const { rid, departmentId } = this.props;
+		const { livechatRequestComment, isMasterDetail, navigation } = this.props;
+		let departmentInfo: ILivechatDepartment | undefined;
+		let tagsList: ILivechatTag[] | undefined;
 
-		hideActionSheet();
-
-		setTimeout(() => {
-			if (!livechatRequestComment) {
-				const comment = i18n.t('Chat_closed_by_agent');
-				return closeLivechatService({ rid, isMasterDetail, comment });
+		if (departmentId) {
+			const result = await Services.getDepartmentInfo(departmentId);
+			if (result.success) {
+				departmentInfo = result.department as ILivechatDepartment;
 			}
+		}
 
-			showActionSheet({
-				children: (
-					<CloseLivechatSheet
-						onSubmit={(comment: string) => {
-							hideActionSheet();
-							closeLivechatService({ rid, isMasterDetail, comment });
-						}}
-						onCancel={() => hideActionSheet()}
-					/>
-				),
-				headerHeight: 225
+		if (departmentInfo?.requestTagBeforeClosingChat) {
+			tagsList = await Services.getTagsList();
+		}
+
+		if (!livechatRequestComment && !departmentInfo?.requestTagBeforeClosingChat) {
+			const comment = i18n.t('Chat_closed_by_agent');
+			return closeLivechatService({ rid, isMasterDetail, comment });
+		}
+
+		if (isMasterDetail) {
+			navigation.navigate('ModalStackNavigator', {
+				screen: 'CloseLivechatView',
+				params: { rid, departmentId, departmentInfo, tagsList }
 			});
-		}, 300);
+		} else {
+			navigation.navigate('CloseLivechatView', { rid, departmentId, departmentInfo, tagsList });
+		}
 	};
 
 	showMoreActions = () => {
 		logEvent(events.ROOM_SHOW_MORE_ACTIONS);
-		const { showActionSheet, rid, navigation, omnichannelPermissions } = this.props;
+		const { showActionSheet, rid, navigation, omnichannelPermissions, isMasterDetail } = this.props;
 
 		const options = [] as TActionSheetOptionsItem[];
 		if (omnichannelPermissions.canPlaceLivechatOnHold) {
@@ -257,7 +266,16 @@ class RightButtonsContainer extends Component<IRightButtonsProps, IRigthButtonsS
 			options.push({
 				title: i18n.t('Forward_Chat'),
 				icon: 'chat-forward',
-				onPress: () => navigation.navigate('ForwardLivechatView', { rid })
+				onPress: () => {
+					if (isMasterDetail) {
+						navigation.navigate('ModalStackNavigator', {
+							screen: 'ForwardLivechatView',
+							params: { rid }
+						});
+					} else {
+						navigation.navigate('ForwardLivechatView', { rid });
+					}
+				}
 			});
 		}
 

app/views/RoomView/index.tsx

@@ -559,6 +559,7 @@ class RoomView extends React.Component<IRoomViewProps, IRoomViewState> {
 		let avatar: string | undefined;
 		let visitor: IVisitor | undefined;
 		let sourceType: IOmnichannelSource | undefined;
+		let departmentId: string | undefined;
 		if ('id' in room) {
 			subtitle = room.topic;
 			t = room.t;
@@ -568,6 +569,7 @@ class RoomView extends React.Component<IRoomViewProps, IRoomViewState> {
 			({ id: userId, token } = user);
 			avatar = room.name;
 			visitor = room.visitor;
+			departmentId = room.departmentId;
 		}
 
 		if ('source' in room) {
@@ -632,6 +634,7 @@ class RoomView extends React.Component<IRoomViewProps, IRoomViewState> {
 					encrypted={encrypted}
 					navigation={navigation}
 					toggleFollowThread={this.toggleFollowThread}
+					departmentId={departmentId}
 				/>
 			)
 		});