chore: improve issue and PR templates

.github/ISSUE_TEMPLATE.md

@@ -1,37 +0,0 @@
-<!--
-Questions:
-  https://groups.google.com/forum/#!forum/loopbackjs
-  https://gitter.im/strongloop/loopback
-Immediate support:
-  https://strongloop.com/api-connect-faqs/
-  https://strongloop.com/node-js/subscription-plans/
--->
-
-# Description/Steps to reproduce
-
-<!--
-If feature: A description of the feature
-If bug: Steps to reproduce
--->
-
-# Link to reproduction sandbox
-
-<!--
-Link to an app sandbox for reproduction
-
-Note: Failure to provide a sandbox application for reproduction purposes will result in the issue being closed.
--->
-
-# Expected result
-
-<!--
-Also include actual results if bug
--->
-
-# Additional information
-
-<!--
-Copy+paste the output of these two commands:
-  node -e 'console.log(process.platform, process.arch, process.versions.node)'
-  npm ls --prod --depth 0 | grep loopback
--->

.github/ISSUE_TEMPLATE/Bug_report.md

@@ -0,0 +1,50 @@
+---
+name: Bug report
+about: Create a report to help us improve
+labels: bug
+
+---
+
+<!-- 🚨 STOP 🚨 STOP 🚨 STOP 🚨
+
+HELP US HELP YOU, PLEASE
+- Do a quick search to avoid duplicate issues
+- Provide as much information as possible (reproduction sandbox, use case for features, etc.)
+- Consider using a more suitable venue for questions such as Stack Overflow, Gitter, etc.
+
+Please fill in the *entire* template below.
+
+-->
+
+## Steps to reproduce
+
+<!-- Describe how to reproduce the issue -->
+
+## Current Behavior
+
+<!-- Describe the observed result -->
+
+## Expected Behavior
+
+<!-- Describe what did you expect instead, what is the desired outcome? -->
+
+## Link to reproduction sandbox
+
+<!--
+See https://loopback.io/doc/en/contrib/Reporting-issues.html#loopback-3x-bugs
+Note: Failure to provide a sandbox application for reproduction purposes will result in the issue being closed.
+-->
+
+## Additional information
+
+<!--
+Copy+paste the output of these two commands:
+  node -e 'console.log(process.platform, process.arch, process.versions.node)'
+  npm ls --prod --depth 0 | grep loopback
+-->
+
+## Related Issues
+
+<!-- Did you find other bugs that looked similar? -->
+
+_See [Reporting Issues](http://loopback.io/doc/en/contrib/Reporting-issues.html) for more tips on writing good issues_

.github/ISSUE_TEMPLATE/Feature_request.md

@@ -0,0 +1,25 @@
+---
+name: Feature request
+about: Suggest an idea for this project
+labels: feature
+
+---
+
+## Suggestion
+
+<!-- A summary of what you'd like to see added or changed -->
+
+## Use Cases
+
+<!--
+What do you want to use this for?
+What shortcomings exist with current approaches?
+-->
+
+## Examples
+
+<!-- Show how this would be used and what the behavior would be -->
+
+## Acceptance criteria
+
+TBD - will be filled by the team.

.github/ISSUE_TEMPLATE/Question.md

@@ -0,0 +1,27 @@
+---
+name: Question
+about: The issue tracker is not for questions. Please use Stack Overflow or other resources for help.
+labels: question
+
+---
+
+<!-- 🚨 STOP 🚨 STOP 🚨 STOP 🚨
+
+THE ISSUE TRACKER IS NOT FOR QUESTIONS.
+
+DO NOT CREATE A NEW ISSUE TO ASK A QUESTION.
+
+Please use one of the following resources for help:
+
+**Questions**
+
+- https://stackoverflow.com/tags/loopbackjs
+- https://groups.google.com/forum/#!forum/loopbackjs
+- https://gitter.im/strongloop/loopback
+
+**Immediate support**
+
+- https://strongloop.com/api-connect-faqs/
+- https://strongloop.com/node-js/subscription-plans/
+
+-->

.github/ISSUE_TEMPLATE/config.yml

@@ -0,0 +1,11 @@
+blank_issues_enabled: false
+contact_links:
+  - name: Report a security vulnerability
+    url: https://loopback.io/doc/en/contrib/Reporting-issues.html#security-issues
+    about: Do not report security vulnerabilities using GitHub issues. Please send an email to `reachsl@us.ibm.com` instead.
+  - name: Get help on StackOverflow
+    url: https://stackoverflow.com/tags/loopbackjs
+    about: Please ask and answer questions on StackOverflow.
+  - name: Join our mailing list
+    url: https://groups.google.com/forum/#!forum/loopbackjs
+    about: You can also post your question to our mailing list.

.github/PULL_REQUEST_TEMPLATE.md

@@ -1,25 +1,18 @@
-### Description
-
-
-#### Related issues
-
 <!--
-Please use the following link syntaxes:
+Please provide a high-level description of the changes made by your pull request.
 
-- connect to #49 (to reference issues in the current repository)
+Include references to all related GitHub issues and other pull requests, for example:
-- connect to strongloop/loopback#49 (to reference issues in another repository)
+
+Fixes #123
+Implements #254
+See also #23
 -->
 
-- connect to <link_to_referenced_issue>
+## Checklist
 
-### Checklist
+👉 [Read and sign the CLA (Contributor License Agreement)](https://cla.strongloop.com/agreements/strongloop/loopback-component-explorer) 👈
-
-<!--
-- Please mark your choice with an "x" (i.e. [x], see
-https://github.com/blog/1375-task-lists-in-gfm-issues-pulls-comments)
-- PR's without test coverage will be closed.
--->
 
+- [ ] `npm test` passes on your machine
 - [ ] New tests added or existing tests modified to cover all changes
-- [ ] Code conforms with the [style
+- [ ] Code conforms with the [style guide](https://loopback.io/doc/en/contrib/style-guide-es6.html)
-  guide](http://loopback.io/doc/en/contrib/style-guide.html)
+- [ ] Commit messages are following our [guidelines](https://loopback.io/doc/en/contrib/git-commit-messages.html)