diff --git a/back/methods/chat/notifyIssues.js b/back/methods/chat/notifyIssues.js
index 54eb41c89..b0a42b7be 100644
--- a/back/methods/chat/notifyIssues.js
+++ b/back/methods/chat/notifyIssues.js
@@ -15,15 +15,24 @@ module.exports = Self => {
     Self.notifyIssues = async ctx => {
         const models = Self.app.models;
         const $t = ctx.req.__; // $translate
-        const [urgentIssue] = await Self.rawSql(`
-            SELECT * FROM managedesktop.vn_workOrderInmediata LIMIT 1
-        `);
+        const tickets = await models.OsTicket.rawSql(`
+            SELECT t.ticket_id AS id, t.number, ua.username, td.subject
+                FROM ost_ticket t
+                    JOIN ost_user_account ua ON t.user_id = ua.user_id
+                    JOIN ost_ticket__cdata td ON t.ticket_id = td.ticket_id
+                    JOIN ost_ticket_priority tp ON td.priority = tp.priority_id
+                    LEFT JOIN ost_department dept ON dept.id = t.dept_id
+                WHERE tp.priority = 'emergency'
+                    AND (t.staff_id = 0 AND t.team_id = 0)
+                    AND dept.code = 'IT'
+            `);
 
-        if (!urgentIssue) return;
+        if (!tickets.length) return;
 
-        const message = $t(`There's a new urgent ticket`, {
-            title: urgentIssue.title,
-            issueId: urgentIssue.workOrderId
+        let message = $t(`There's a new urgent ticket:`);
+        const ostUri = 'https://cau.verdnatura.es/scp/tickets.php?id=';
+        tickets.forEach(ticket => {
+            message += `\r\n[ID: *${ticket.number}* - ${ticket.subject} (@${ticket.username})](${ostUri + ticket.id})`;
         });
 
         const department = await models.Department.findOne({
diff --git a/back/methods/chat/spec/notifyIssue.spec.js b/back/methods/chat/spec/notifyIssue.spec.js
index e23c33859..96117c2c0 100644
--- a/back/methods/chat/spec/notifyIssue.spec.js
+++ b/back/methods/chat/spec/notifyIssue.spec.js
@@ -6,11 +6,12 @@ describe('Chat notifyIssue()', () => {
         return value;
     };
     const chatModel = app.models.Chat;
+    const osTicketModel = app.models.OsTicket;
     const departmentId = 31;
 
     it(`should not call to the send() method and neither return a response`, async() => {
         spyOn(chatModel, 'send').and.callThrough();
-        spyOn(chatModel, 'rawSql').and.returnValue([]);
+        spyOn(osTicketModel, 'rawSql').and.returnValue([]);
 
         const response = await chatModel.notifyIssues(ctx);
 
@@ -20,7 +21,13 @@ describe('Chat notifyIssue()', () => {
 
     it(`should return a response calling the send() method`, async() => {
         spyOn(chatModel, 'send').and.callThrough();
-        spyOn(chatModel, 'rawSql').and.returnValue([{title: 'Issue title'}]);
+        spyOn(osTicketModel, 'rawSql').and.returnValue([{
+            id: 1,
+            number: '00001',
+            username: 'batman',
+            subject: 'Issue title'}
+        ]);
+        const expectedMessage = `@all ➔ There's a new urgent ticket:\r\n[ID: *00001* - Issue title (@batman)](https://cau.verdnatura.es/scp/tickets.php?id=1)`;
 
         const department = await app.models.Department.findById(departmentId);
         let orgChatName = department.chatName;
@@ -30,7 +37,7 @@ describe('Chat notifyIssue()', () => {
 
         expect(response.statusCode).toEqual(200);
         expect(response.message).toEqual('Fake notification sent');
-        expect(chatModel.send).toHaveBeenCalledWith(ctx, '#IT', `@all ➔ There's a new urgent ticket`);
+        expect(chatModel.send).toHaveBeenCalledWith(ctx, '#IT', expectedMessage);
 
         // restores
         await department.updateAttribute('chatName', orgChatName);
diff --git a/back/model-config.json b/back/model-config.json
index 418cd4d1f..bf473d7bc 100644
--- a/back/model-config.json
+++ b/back/model-config.json
@@ -94,6 +94,9 @@
     },
     "Warehouse": {
         "dataSource": "vn"
+    },
+    "OsTicket": {
+        "dataSource": "osticket"
     }
 }
 
diff --git a/back/models/osticket.json b/back/models/osticket.json
new file mode 100644
index 000000000..0c673d004
--- /dev/null
+++ b/back/models/osticket.json
@@ -0,0 +1,12 @@
+{
+    "name": "OsTicket",
+    "base": "VnModel",
+    "acls": [{
+        "property": "validations",
+        "accessType": "EXECUTE",
+        "principalType": "ROLE",
+        "principalId": "$everyone",
+        "permission": "ALLOW"
+	}]
+}
+  
\ No newline at end of file
diff --git a/front/core/components/field/index.js b/front/core/components/field/index.js
index e10ef6383..40ea01e47 100644
--- a/front/core/components/field/index.js
+++ b/front/core/components/field/index.js
@@ -83,9 +83,6 @@ export default class Field extends FormInput {
         this._required = value;
         let required = this.element.querySelector('.required');
         display(required, this._required);
-
-        this.$.$applyAsync(() =>
-            this.input.setAttribute('required', value));
     }
 
     get required() {
diff --git a/loopback/locale/es.json b/loopback/locale/es.json
index cef64b43a..fdc1bd977 100644
--- a/loopback/locale/es.json
+++ b/loopback/locale/es.json
@@ -173,7 +173,7 @@
 	"Swift / BIC cannot be empty": "Swift / BIC no puede estar vacío",
 	"This BIC already exist.": "Este BIC ya existe.",
 	"That item doesn't exists": "Ese artículo no existe",
-	"There's a new urgent ticket": "Hay un nuevo ticket urgente: [{{title}}](https://cau.verdnatura.es/WorkOrder.do?woMode=viewWO&woID={{issueId}})",
+	"There's a new urgent ticket:": "Hay un nuevo ticket urgente:",
 	"Invalid account": "Cuenta inválida",
 	"Compensation account is empty": "La cuenta para compensar está vacia",
 	"This genus already exist": "Este genus ya existe",
diff --git a/loopback/server/datasources.json b/loopback/server/datasources.json
index 343bcedd8..87fff60e1 100644
--- a/loopback/server/datasources.json
+++ b/loopback/server/datasources.json
@@ -17,6 +17,15 @@
         "connectTimeout": 40000,
         "acquireTimeout": 20000
     },
+    "osticket": {
+        "connector": "vn-mysql",
+        "database": "vn",
+        "debug": false,
+        "host": "localhost",
+        "port": "3306",
+        "username": "root",
+        "password": "root"
+    },
     "tempStorage": {
         "name": "tempStorage",
         "connector": "loopback-component-storage",
diff --git a/modules/ticket/front/descriptor-menu/index.js b/modules/ticket/front/descriptor-menu/index.js
index 09783ec20..8ea08898f 100644
--- a/modules/ticket/front/descriptor-menu/index.js
+++ b/modules/ticket/front/descriptor-menu/index.js
@@ -165,13 +165,13 @@ class Controller extends Section {
             created: this.ticket.updated
         };
         this.showSMSDialog({
-            message: this.$params.message || this.$t('Minimum is needed', params)
+            message: this.$t('Minimum is needed', params)
         });
     }
 
     sendPaymentSms() {
         this.showSMSDialog({
-            message: this.$params.message || this.$t('Make a payment')
+            message: this.$t('Make a payment')
         });
     }
 
diff --git a/modules/ticket/front/sale/index.js b/modules/ticket/front/sale/index.js
index 2f3a65812..46cbe43c9 100644
--- a/modules/ticket/front/sale/index.js
+++ b/modules/ticket/front/sale/index.js
@@ -27,9 +27,12 @@ class Controller extends Section {
     }
 
     get ticketState() {
-        if (!this.ticket) return null;
+        const ticket = this.ticket;
+        if (!ticket) return null;
 
-        return this.ticket.ticketState.state.code;
+        const ticketState = ticket.ticketState;
+
+        return ticketState && ticketState.state.code;
     }
 
     getSaleTotal(sale) {