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Merge pull request '4943-MASTER_closeTickets3' (!1252) from 4943-MASTER_closeTickets3 into master
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Reviewed-on: #1252
This commit is contained in:
Joan Sanchez 2023-01-13 11:21:16 +00:00
parent 0e39cea56c 1c532d81e8
commit 02316cf8c4
3 changed files with 20 additions and 8 deletions
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19
back/methods/osticket/closeTicket.js
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@ -36,19 +36,26 @@ module.exports = Self => {
JOIN osticket.ost_ticket_status ots ON ots.id = ot.status_id JOIN osticket.ost_ticket_status ots ON ots.id = ot.status_id
JOIN osticket.ost_thread ot2 ON ot2.object_id = ot.ticket_id AND ot2.object_type = 'T' JOIN osticket.ost_thread ot2 ON ot2.object_id = ot.ticket_id AND ot2.object_type = 'T'
JOIN ( JOIN (
SELECT ote.thread_id, MAX(ote.created) created, MAX(ote.updated) updated SELECT sub2.thread_id, sub2.type, sub2.updated, sub2.created
FROM (
SELECT ote.thread_id, ote.created, ote.updated, ote.type
FROM osticket.ost_thread_entry ote FROM osticket.ost_thread_entry ote
WHERE ote.staff_id AND ote.type = 'R' WHERE ote.staff_id
GROUP BY ote.thread_id ORDER BY ote.id DESC
LIMIT 10000000000000000000) sub2
GROUP BY sub2.thread_id
) sub ON sub.thread_id = ot2.id ) sub ON sub.thread_id = ot2.id
WHERE ot.isanswered WHERE ot.isanswered
AND ots.state = ? AND ots.id IN (?)
AND IF(sub.updated > sub.created, sub.updated, sub.created) < DATE_SUB(CURDATE(), INTERVAL ? DAY)`; AND sub.type = 'R'
AND IF(sub.updated > sub.created, sub.updated, sub.created) < DATE_SUB(CURDATE(), INTERVAL ? DAY);`;
const ticketsId = []; const ticketsId = [];
const statusIdToClose = config.oldStatus.split(',');
con.connect(err => { con.connect(err => {
if (err) throw err; if (err) throw err;
con.query(sql, [config.oldStatus, config.day], con.query(sql, [statusIdToClose, config.day],
(err, results) => { (err, results) => {
if (err) throw err; if (err) throw err;
for (const result of results) for (const result of results)

5
db/changes/225203/00-mdbApp.sql Normal file
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@ -0,0 +1,5 @@
UPDATE `vn`.`osTicketConfig`
SET oldStatus='1,6'
WHERE id=0;

2
db/dump/fixtures.sql
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@ -2745,7 +2745,7 @@ INSERT INTO `vn`.`ticketLog` (`originFk`, userFk, `action`, changedModel, oldIns
INSERT INTO `vn`.`osTicketConfig` (`id`, `host`, `user`, `password`, `oldStatus`, `newStatusId`, `day`, `comment`, `hostDb`, `userDb`, `passwordDb`, `portDb`, `responseType`, `fromEmailId`, `replyTo`) INSERT INTO `vn`.`osTicketConfig` (`id`, `host`, `user`, `password`, `oldStatus`, `newStatusId`, `day`, `comment`, `hostDb`, `userDb`, `passwordDb`, `portDb`, `responseType`, `fromEmailId`, `replyTo`)
VALUES VALUES
(0, 'http://localhost:56596/scp', 'ostadmin', 'Admin1', 'open', 3, 60, 'Este CAU se ha cerrado automáticamente. Si el problema persiste responda a este mensaje.', 'localhost', 'osticket', 'osticket', 40003, 'reply', 1, 'all'); (0, 'http://localhost:56596/scp', 'ostadmin', 'Admin1', '1,6', 3, 60, 'Este CAU se ha cerrado automáticamente. Si el problema persiste responda a este mensaje.', 'localhost', 'osticket', 'osticket', 40003, 'reply', 1, 'all');
INSERT INTO `vn`.`mdbApp` (`app`, `baselineBranchFk`, `userFk`, `locked`) INSERT INTO `vn`.`mdbApp` (`app`, `baselineBranchFk`, `userFk`, `locked`)
VALUES VALUES