diff --git a/modules/route/back/methods/route/getTickets.js b/modules/route/back/methods/route/getTickets.js
index 72df91158..81b4c5781 100644
--- a/modules/route/back/methods/route/getTickets.js
+++ b/modules/route/back/methods/route/getTickets.js
@@ -32,7 +32,7 @@ module.exports = Self => {
             Object.assign(myOptions, options);
 
         const stmt = new ParameterizedSQL(
-            `SELECT DISTINCT
+            `SELECT
                     t.id,
                     t.packages,
                     t.warehouseFk,
@@ -56,7 +56,7 @@ module.exports = Self => {
                     LEFT JOIN ticketState ts ON ts.ticketFk = t.id
                     LEFT JOIN state st ON st.id = ts.stateFk
                     LEFT JOIN warehouse wh ON wh.id = t.warehouseFk
-                    LEFT JOIN ticketObservation tob ON tob.ticketFk = t.id
+                    LEFT JOIN ticketObservation tob ON tob.ticketFk = t.id AND tob.observationTypeFk = 3
                     LEFT JOIN observationType ot ON tob.observationTypeFk = ot.id
                         AND ot.code = 'delivery'
                     LEFT JOIN address a ON a.id = t.addressFk