diff --git a/back/methods/osticket/sendToSupport.js b/back/methods/osticket/sendToSupport.js
index a9fcf28a93..5b9ebb4e3b 100644
--- a/back/methods/osticket/sendToSupport.js
+++ b/back/methods/osticket/sendToSupport.js
@@ -40,9 +40,7 @@ module.exports = Self => {
 
         const subjectReason = JSON.parse(additionalData?.httpRequest)?.data?.error;
         smtp.send({
-            to: config.app.reportEmail,
-            from: emailUser.email,
-            replyTo: emailUser.email,
+            to: `${config.app.reportEmail}, ${emailUser.email}`,
             subject:
                 '[Support-Salix] ' +
                 additionalData?.frontPath + ' ' +
diff --git a/print/core/smtp.js b/print/core/smtp.js
index 01d66b6f07..8c07e7ecac 100644
--- a/print/core/smtp.js
+++ b/print/core/smtp.js
@@ -9,7 +9,7 @@ module.exports = {
     },
 
     async send(options) {
-        options.from = options.from ?? `${config.app.senderName} <${config.app.senderEmail}>`;
+        options.from = `${config.app.senderName} <${config.app.senderEmail}>`;
         const env = process.env.NODE_ENV;
         const canSend = env === 'production' || !env || options.force;
 
@@ -19,10 +19,8 @@ module.exports = {
             return Promise.resolve(true);
         }
 
-        if (!env) {
+        if (!env)
             options.to = config.app.senderEmail;
-            options.from = `${config.app.senderName} <${config.app.senderEmail}>`;
-        }
 
         let res;
         let error;