diff --git a/modules/ticket/back/methods/ticket/new.js b/modules/ticket/back/methods/ticket/new.js
index a1a53ca3b..db25fe715 100644
--- a/modules/ticket/back/methods/ticket/new.js
+++ b/modules/ticket/back/methods/ticket/new.js
@@ -36,10 +36,14 @@ module.exports = Self => {
             ]
         });
 
-        {if (!address)
-            throw new UserError(`This address doesn't exist`);}
+        if (!address)
+            throw new UserError(`This address doesn't exist`);
 
-        if (address.client().type().code === 'normal') {
+        let agency;
+        if (params && params.agencyModeFk)
+            agency = await Self.app.models.AgencyMode.findById(params.agencyModeFk);
+
+        if (address.client().type().code === 'normal' && (!agency || agency.code != 'refund')) {
             if (address.client().isFreezed)
                 throw new UserError(`You can't create a ticket for a frozen client`);
 
@@ -54,10 +58,6 @@ module.exports = Self => {
                 throw new UserError(`You can't create a ticket for a client that has a debt`);
         }
 
-        let agency;
-        if (params.agencyModeFk)
-            agency = await Self.app.models.AgencyMode.findById(params.agencyModeFk);
-
         if (!params.shipped && params.landed) {
             params.shipped = await Self.app.models.Agency.getShipped({
                 landed: params.landed,