diff --git a/modules/ticket/back/methods/ticket/closeAll.js b/modules/ticket/back/methods/ticket/closeAll.js
index e3cbc83e2..35b9b1e37 100644
--- a/modules/ticket/back/methods/ticket/closeAll.js
+++ b/modules/ticket/back/methods/ticket/closeAll.js
@@ -138,9 +138,12 @@ module.exports = Self => {
                     JOIN alertLevel al ON al.id = ts.alertLevel
                     JOIN agencyMode am ON am.id = t.agencyModeFk
                     JOIN deliveryMethod dm ON dm.id = am.deliveryMethodFk
+                    LEFT JOIN ticketObservation tob ON tob.ticketFk = t.id
                 SET t.routeFk = NULL
                 WHERE DATE(t.shipped) BETWEEN ? - INTERVAL 2 DAY AND util.dayEnd(?)
                     AND al.code NOT IN ('DELIVERED', 'PACKED')
+                    AND NOT t.packages
+                    AND tob.id IS NULL
                     AND t.routeFk`, [toDate, toDate], {userId: ctx.req.accessToken.userId});
 
         return {