diff --git a/back/methods/chat/sendCheckingPresence.js b/back/methods/chat/sendCheckingPresence.js
index 5c27d72fd..6560240c6 100644
--- a/back/methods/chat/sendCheckingPresence.js
+++ b/back/methods/chat/sendCheckingPresence.js
@@ -46,7 +46,7 @@ module.exports = Self => {
 
         const {data} = await Self.getUserStatus(recipient.name);
         if (data) {
-            if (data.status === 'offline') {
+            if (data.status === 'offline'  || data.status === 'busy') {
                 // Send message to department room
                 const workerDepartment = await models.WorkerDepartment.findById(recipientId, {
                     include: {
@@ -58,6 +58,8 @@ module.exports = Self => {
 
                 if (channelName)
                     return Self.send(ctx, `#${channelName}`, `@${recipient.name} ➔ ${message}`);
+                else
+                    return Self.send(ctx, `@${recipient.name}`, message);
             } else
                 return Self.send(ctx, `@${recipient.name}`, message);
         }