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feat: check general status 'open' to close ticket
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This commit is contained in:
Vicent Llopis 2022-09-15 08:34:42 +02:00
parent cd78afb539
commit 28bf7bd747
3 changed files with 12 additions and 7 deletions
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5
back/methods/osticket/closeTicket.js
View File

@ -30,6 +30,7 @@ module.exports = Self => {
const sql = `SELECT ot.ticket_id, ot.number
FROM osticket.ost_ticket ot
JOIN osticket.ost_ticket_status ots ON ots.id = ot.status_id
JOIN osticket.ost_thread ot2 ON ot2.object_id = ot.ticket_id AND ot2.object_type = 'T'
JOIN (
SELECT ote.thread_id, MAX(ote.created) created, MAX(ote.updated) updated
@ -38,7 +39,7 @@ module.exports = Self => {
GROUP BY ote.thread_id
) sub ON sub.thread_id = ot2.id
WHERE ot.isanswered = 1
AND status_id IN (${config.oldStatusId})
AND ots.state = '${config.oldStatus}'
AND IF(sub.updated > sub.created, sub.updated, sub.created) < DATE_SUB(CURDATE(), INTERVAL ${config.day} DAY)`;
let ticketsId = [];
@ -96,7 +97,7 @@ module.exports = Self => {
const ostUri = `${config.host}/ajax.php/tickets/${ticketId}/status`;
const data = {
status_id: config.newStatusId,
comments: undefined,
comments: config.comment,
undefined: config.action
};
const params = {

7
back/models/osticket-config.json
View File

@ -21,8 +21,8 @@
"password": {
"type": "string"
},
"oldStatusId": {
"type": "number"
"oldStatus": {
"type": "string"
},
"newStatusId": {
"type": "number"
@ -32,6 +32,9 @@
},
"day": {
"type": "number"
},
"comment": {
"type": "string"
}
}
}

7
db/changes/10481-june/00-osTicketConfig.sql
View File

@ -3,13 +3,14 @@ CREATE TABLE `vn`.`osTicketConfig` (
`host` varchar(100) COLLATE utf8mb3_unicode_ci DEFAULT NULL,
`user` varchar(100) COLLATE utf8mb3_unicode_ci DEFAULT NULL,
`password` varchar(100) COLLATE utf8mb3_unicode_ci DEFAULT NULL,
`oldStatusId` int(11) DEFAULT NULL,
`oldStatus` varchar(100) COLLATE utf8mb3_unicode_ci DEFAULT NULL,
`newStatusId` int(11) DEFAULT NULL,
`action` varchar(100) COLLATE utf8mb3_unicode_ci DEFAULT NULL,
`day` int(11) DEFAULT NULL,
`comment` varchar(100) COLLATE utf8mb3_unicode_ci DEFAULT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb3 COLLATE=utf8mb3_unicode_ci;
INSERT INTO `vn`.`osTicketConfig`(id, host, `user`, password, oldStatusId, newStatusId, `action`, `day`)
INSERT INTO `vn`.`osTicketConfig`(`id`, `host`, `user`, `password`, `oldStatus`, `newStatusId`, `action`, `day`, `comment`)
VALUES
(0, 'http://localhost:56596/scp', 'ostadmin', 'Admin1', 1, 3, 'Cerrar', 60);
(0, 'http://localhost:56596/scp', 'ostadmin', 'Admin1', 'open', 3, 'Cerrar', 60, 'Este CAU se ha cerrado automáticamente');