diff --git a/loopback/util/log.js b/loopback/util/log.js
new file mode 100644
index 000000000..cf12dcb2f
--- /dev/null
+++ b/loopback/util/log.js
@@ -0,0 +1,83 @@
+/**
+ * Translates to a readable values
+ * @param {Object} instance - The model or context instance
+ * @param {Object} changes - Object containing changes
+ */
+exports.translateValues = async(instance, changes) => {
+    const models = instance.app.models;
+
+    function getRelation(instance, property) {
+        const relations = instance.definition.settings.relations;
+        for (let relationName in relations) {
+            const relation = relations[relationName];
+            if (relation.foreignKey == property)
+                return relation;
+        }
+
+        return;
+    }
+
+    function getValue(rawData) {
+        const row = JSON.parse(JSON.stringify(rawData));
+        for (column in row)
+            return row[column];
+    }
+
+    function formatDate(date) {
+        return new Intl.DateTimeFormat('es', {
+            year: '2-digit',
+            month: '2-digit',
+            day: '2-digit',
+            hour: '2-digit',
+            minute: '2-digit',
+            second: '2-digit'
+        }).format(date);
+    }
+
+    const properties = Object.assign({}, changes);
+    for (let property in properties) {
+        const relation = getRelation(instance, property);
+        const value = properties[property];
+
+        let finalValue = value;
+        if (relation) {
+            const model = relation.model;
+            const row = await models[model].findById(value, {
+                fields: ['alias', 'name', 'code', 'description']
+            });
+            const newValue = getValue(row);
+            if (newValue) finalValue = newValue;
+        }
+
+        if (finalValue instanceof Date)
+            finalValue = formatDate(finalValue);
+
+        properties[property] = finalValue;
+    }
+
+    return properties;
+};
+
+/**
+ * Returns the changes between two objects
+ * @param {Object} original - Original object
+ * @param {Object} changes - New changes
+ * @return {Object} Old and new values
+ */
+exports.getChanges = (original, changes) => {
+    const oldChanges = {};
+    const newChanges = {};
+    for (let property in changes) {
+        if (changes[property] != original[property]) {
+            newChanges[property] = changes[property];
+
+            if (original[property] != undefined)
+                oldChanges[property] = original[property];
+        }
+    }
+
+    return {
+        old: oldChanges,
+        new: newChanges
+    };
+};
diff --git a/modules/ticket/back/methods/ticket/componentUpdate.js b/modules/ticket/back/methods/ticket/componentUpdate.js
index 6947cdc3b..557a76e2b 100644
--- a/modules/ticket/back/methods/ticket/componentUpdate.js
+++ b/modules/ticket/back/methods/ticket/componentUpdate.js
@@ -1,5 +1,5 @@
 const UserError = require('vn-loopback/util/user-error');
-const diff = require('object-diff');
+const loggable = require('vn-loopback/util/log');
 
 module.exports = Self => {
     Self.remoteMethodCtx('componentUpdate', {
@@ -105,8 +105,6 @@ module.exports = Self => {
 
         // Force to unroute ticket
         const hasToBeUnrouted = true;
-        const changedProperties = diff(originalTicket, updatedTicket);
-
         const query = 'CALL vn.ticket_componentMakeUpdate(?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)';
         const res = await Self.rawSql(query, [
             id,
@@ -123,14 +121,18 @@ module.exports = Self => {
             option
         ]);
 
+        const changes = loggable.getChanges(originalTicket, updatedTicket);
+        const oldProperties = await loggable.translateValues(Self, changes.old);
+        const newProperties = await loggable.translateValues(Self, changes.new);
+
         await models.TicketLog.create({
             originFk: id,
             userFk: userId,
             action: 'update',
             changedModel: 'Ticket',
             changedModelId: id,
-            oldInstance: originalTicket,
-            newInstance: changedProperties
+            oldInstance: oldProperties,
+            newInstance: newProperties
         });
 
         const salesPersonId = originalTicket.client().salesPersonFk;
@@ -138,30 +140,9 @@ module.exports = Self => {
             const origin = ctx.req.headers.origin;
 
             let changesMade = '';
-            for (let change in changedProperties) {
-                let value = changedProperties[change];
-                let oldValue = originalTicket[change];
-                if (value instanceof Date) {
-                    value = new Intl.DateTimeFormat('es', {
-                        year: '2-digit',
-                        month: '2-digit',
-                        day: '2-digit',
-                        hour: '2-digit',
-                        minute: '2-digit',
-                        second: '2-digit'
-                    }).format(value);
-                }
-
-                if (oldValue instanceof Date) {
-                    oldValue = new Intl.DateTimeFormat('es', {
-                        year: '2-digit',
-                        month: '2-digit',
-                        day: '2-digit',
-                        hour: '2-digit',
-                        minute: '2-digit',
-                        second: '2-digit'
-                    }).format(oldValue);
-                }
+            for (let change in newProperties) {
+                let value = newProperties[change];
+                let oldValue = oldProperties[change];
 
                 changesMade += `\r\n~${$t(change)}: ${oldValue}~ ➔ *${$t(change)}: ${value}*`;
             }