diff --git a/back/methods/osticket/sendToSupport.js b/back/methods/osticket/sendToSupport.js
new file mode 100644
index 000000000..516313ac6
--- /dev/null
+++ b/back/methods/osticket/sendToSupport.js
@@ -0,0 +1,63 @@
+const smtp = require('vn-print/core/smtp');
+const config = require('vn-print/core/config');
+
+module.exports = Self => {
+    Self.remoteMethodCtx('sendToSupport', {
+        description: 'Send mail to support',
+        accessType: 'WRITE',
+        accepts: [
+            {
+                arg: 'subject',
+                type: 'string',
+                required: true,
+                description: 'The subject'
+            },
+            {
+                arg: 'reason',
+                type: 'string',
+                description: 'The reason'
+            },
+            {
+                arg: 'additionalData',
+                type: 'object',
+                required: true,
+                description: 'The additional data'
+            }
+        ],
+        returns: {
+            type: 'object',
+            root: true
+        },
+        http: {
+            path: `/send-to-support`,
+            verb: 'POST'
+        }
+    });
+
+    Self.sendToSupport = async(ctx, subject, reason, additionalData) => {
+        const emailUser =
+            await Self.app.models.EmailUser.findById(ctx.req.accessToken.userId, {fields: ['email']});
+
+        let html = `<strong>Motivo</strong>:<br/>${reason}<br/>`;
+        for (const data in additionalData) {
+            tryJson(additionalData[data]);
+            html += `<strong>${data}</strong>:<br/>${tryJson(additionalData[data])}<br/>`;
+        }
+        console.log(subject, reason, additionalData);
+        console.log(html);
+        smtp.send({
+            to: config.app.reportEmail,
+            replyTo: emailUser.email,
+            subject: '[Support-Salix] ' + subject,
+            html
+        });
+    };
+
+    function tryJson(value) {
+        try {
+            return JSON.parse(value);
+        } catch (e) {
+            return value;
+        }
+    }
+};
diff --git a/back/models/osticket.js b/back/models/osticket.js
index 50e429160..2a4b7bbb5 100644
--- a/back/models/osticket.js
+++ b/back/models/osticket.js
@@ -1,4 +1,5 @@
 module.exports = Self => {
     require('../methods/osticket/osTicketReportEmail')(Self);
     require('../methods/osticket/closeTicket')(Self);
+    require('../methods/osticket/sendToSupport')(Self);
 };
diff --git a/front/core/components/snackbar/snackbar.html b/front/core/components/snackbar/snackbar.html
index 8ef5891bc..41ae6ddbd 100644
--- a/front/core/components/snackbar/snackbar.html
+++ b/front/core/components/snackbar/snackbar.html
@@ -1 +1,35 @@
-<div id="shapes"></div>
\ No newline at end of file
+<div id="shapes"></div>
+<vn-dialog
+    vn-id="supportDialog"
+    on-accept="$ctrl.sendToSupport()">
+    <tpl-body>
+        <section>
+            <h5 class="vn-py-sm" translate>Open CAU</h5>
+            <vn-horizontal>
+                <vn-textfield
+                    vn-one
+                    label="Subject"
+                    ng-model="supportDialog.subject"
+                    required="true">
+                </vn-textfield>
+            </vn-horizontal>
+            <vn-horizontal>
+                <vn-textarea vn-one
+                    label="Reason"
+                    ng-model="supportDialog.reason"
+                    rows="2"
+                    required="true">
+                </vn-textarea>
+            </vn-horizontal>
+            <vn-horizontal>
+                <span>
+                    {{'Este cau contiene más información relevante para el equipo de informática' | translate}}:
+                </span>
+            </vn-horizontal>
+        </section>
+    </tpl-body>
+    <tpl-buttons>
+        <input type="button" response="cancel" translate-attr="{value: 'Cancel'}"/>
+        <button response="accept" translate>Send</button>
+    </tpl-buttons>
+</vn-dialog>
diff --git a/front/core/components/snackbar/snackbar.js b/front/core/components/snackbar/snackbar.js
index e68c22f3f..19ce4ea54 100644
--- a/front/core/components/snackbar/snackbar.js
+++ b/front/core/components/snackbar/snackbar.js
@@ -27,6 +27,18 @@ export default class Controller extends Component {
         setTimeout(() => element.classList.add('shown'), 30);
         shape.element = element;
 
+        if (data.additionalData) {
+            let supportButton = document.createElement('i');
+            supportButton.setAttribute('class', 'material-icons');
+            supportButton.addEventListener('click', () => this.onButtonClick(this.$.supportDialog.show()));
+            element.appendChild(supportButton);
+
+            let buttonIcon = 'support_agent';
+            buttonIcon = document.createTextNode(buttonIcon);
+            supportButton.appendChild(buttonIcon);
+            this.$.supportDialog.additionalData = data.additionalData;
+        }
+
         if (shape.type)
             element.classList.add(shape.type);
 
@@ -95,7 +107,7 @@ export default class Controller extends Component {
 
         clearTimeout(shape.hideTimeout);
         shape.hideTimeout = setTimeout(
-            () => this.hide(shape), shape.timeout || 3000);
+            () => this.hide(shape), shape.timeout || 5000);
 
         this.lastShape = shape;
     }
@@ -142,6 +154,23 @@ export default class Controller extends Component {
         else
             this.hide(shape);
     }
+
+    sendToSupport() {
+        const supportDialog = this.$.supportDialog;
+        console.log(this.$.supportDialog.subject);
+        console.log(this.$.supportDialog.reason);
+        console.log(this.$.supportDialog.additionalData);
+        console.log({
+            subject: supportDialog.subject,
+            reason: supportDialog.reason,
+            additionalData: supportDialog.additionalData
+        });
+        this.$http.post('Ostickets/send-to-support', {
+            subject: supportDialog.subject,
+            reason: supportDialog.reason,
+            additionalData: supportDialog.additionalData
+        });
+    }
 }
 
 ngModule.vnComponent('vnSnackbar', {
diff --git a/front/core/components/snackbar/style.scss b/front/core/components/snackbar/style.scss
index 23e8223e5..d02886fd1 100644
--- a/front/core/components/snackbar/style.scss
+++ b/front/core/components/snackbar/style.scss
@@ -20,11 +20,11 @@ vn-snackbar .shape {
     margin-bottom: 15px;
     color: white;
     padding: 12px 25px 12px 12px;
-    
+
     & > .text {
         text-align: center;
 
-        vn-chip { 
+        vn-chip {
             position: absolute;
             left: -16px;
             top: -16px;
@@ -64,4 +64,4 @@ vn-snackbar .shape {
         top: 0;
         right: 0
     }
-}
\ No newline at end of file
+}
diff --git a/front/core/services/app.js b/front/core/services/app.js
index fb0a08777..bffdad108 100644
--- a/front/core/services/app.js
+++ b/front/core/services/app.js
@@ -23,9 +23,9 @@ export default class App {
             this.logger.showSuccess(message);
     }
 
-    showError(message) {
+    showError(message, additionalData) {
         if (this.logger)
-            this.logger.showError(message);
+            this.logger.showError(message, additionalData);
     }
 
     pushLoader() {
diff --git a/front/salix/components/app/app.js b/front/salix/components/app/app.js
index 97384d1e1..ca8fac751 100644
--- a/front/salix/components/app/app.js
+++ b/front/salix/components/app/app.js
@@ -25,15 +25,15 @@ export default class App extends Component {
     }
 
     showMessage(message) {
-        this.$.snackbar.show({message: message});
+        this.$.snackbar.show({message});
     }
 
     showSuccess(message) {
-        this.$.snackbar.showSuccess({message: message});
+        this.$.snackbar.showSuccess({message});
     }
 
-    showError(message) {
-        this.$.snackbar.showError({message: message});
+    showError(message, additionalData) {
+        this.$.snackbar.showError({message, additionalData});
     }
 }
 
diff --git a/front/salix/module.js b/front/salix/module.js
index 01df01a67..422c2741e 100644
--- a/front/salix/module.js
+++ b/front/salix/module.js
@@ -148,7 +148,13 @@ function $exceptionHandler(vnApp, $window, $state, $injector) {
 
         if (messageT)
             message = $translate.instant(messageT);
-        vnApp.showError(message);
+
+        const additonalData = {
+            frontPath: $state.current.name,
+            httpRequest: cause.replace('Possibly unhandled rejection: ', ''),
+            backError: JSON.stringify(exception)
+        };
+        vnApp.showError(message, additonalData);
     };
 }
 ngModule.factory('$exceptionHandler', $exceptionHandler);
diff --git a/modules/item/back/methods/item/filter.js b/modules/item/back/methods/item/filter.js
index c0b1cc0d9..9a60f6264 100644
--- a/modules/item/back/methods/item/filter.js
+++ b/modules/item/back/methods/item/filter.js
@@ -2,6 +2,7 @@
 const ParameterizedSQL = require('loopback-connector').ParameterizedSQL;
 const buildFilter = require('vn-loopback/util/filter').buildFilter;
 const mergeFilters = require('vn-loopback/util/filter').mergeFilters;
+const UserError = require('vn-loopback/util/user-error');
 
 module.exports = Self => {
     Self.remoteMethodCtx('filter', {
@@ -88,6 +89,7 @@ module.exports = Self => {
         const conn = Self.dataSource.connector;
         const models = Self.app.models;
         const myOptions = {};
+        throw new UserError(`You don't have enough privileges`);
 
         if (typeof options == 'object')
             Object.assign(myOptions, options);
@@ -145,7 +147,7 @@ module.exports = Self => {
 
         const stmts = [];
         const stmt = new ParameterizedSQL(
-            `SELECT 
+            `SELECT
                     i.id,
                     i.image,
                     i.name,