feat: db connection and query

back/methods/osticket/closeTicket.js

@@ -1,4 +1,6 @@
 const jsdom = require('jsdom');
+const mysql = require('mysql');
+
 module.exports = Self => {
     Self.remoteMethodCtx('closeTicket', {
         description: 'Close tickets without response from the user',
@@ -19,17 +21,37 @@ module.exports = Self => {
 
         const ostUri = `${config.host}/login.php`;
 
-        // const tickets = await models.OsTicket.rawSql(`
+        const con = mysql.createConnection({
-        //     SELECT t.ticket_id AS id, t.number, ua.username, td.subject
+            host: 'localhost',
-        //         FROM ost_ticket t
+            user: 'osticket',
-        //             JOIN ost_user_account ua ON t.user_id = ua.user_id
+            password: 'osticket',
-        //             JOIN ost_ticket__cdata td ON t.ticket_id = td.ticket_id
+            port: 40003
-        //             JOIN ost_ticket_priority tp ON td.priority = tp.priority_id
+        });
-        //             LEFT JOIN ost_department dept ON dept.id = t.dept_id
+
-        //         WHERE tp.priority = 'emergency'
+        const sql = `SELECT ot.ticket_id, ot.number
-        //             AND (t.staff_id = 0 AND t.team_id = 0)
+                        FROM osticket.ost_ticket ot
-        //             AND dept.code = 'IT'
+                            JOIN osticket.ost_thread ot2 ON ot2.object_id = ot.ticket_id AND ot2.object_type = 'T'
-        //     `);
+                            JOIN (
+                                SELECT ote.thread_id, MAX(ote.created) created, MAX(ote.updated) updated
+                                    FROM osticket.ost_thread_entry ote
+                                    WHERE ote.staff_id != 0 AND ote.type = 'R'
+                                    GROUP BY ote.thread_id
+                            ) sub ON sub.thread_id = ot2.id 
+                        WHERE ot.isanswered = 1
+                            AND status_id IN (${config.oldStatusId})
+                            AND IF(sub.updated > sub.created, sub.updated, sub.created) < DATE_SUB(CURDATE(), INTERVAL ${config.day} DAY)`;
+
+        let ticketsId = [];
+        con.connect(err => {
+            if (err) throw err;
+            console.log('Connected!');
+            con.query(sql, (err, results) => {
+                if (err) throw err;
+                for (const result of results)
+                    ticketsId.push(result.ticket_id);
+            });
+        });
+
         await requestToken();
 
         async function requestToken() {
@@ -70,9 +92,10 @@ module.exports = Self => {
         }
 
         async function close(token, secondCookie) {
-            const ostUri = `${config.host}/ajax.php/tickets/47460/status`;
+            for (const ticketId of ticketsId) {
+                const ostUri = `${config.host}/ajax.php/tickets/${ticketId}/status`;
                 const data = {
-                status_id: config.statusId,
+                    status_id: config.newStatusId,
                     comments: undefined,
                     undefined: config.action
                 };
@@ -89,5 +112,6 @@ module.exports = Self => {
                 console.log(response.statusText);
                 // return fetch(ostUri, params);
             }
+        }
     };
 };

back/models/osticket-config.json

@@ -21,11 +21,17 @@
         "password": {
             "type": "string"
         },
-        "statusId": {
+        "oldStatusId": {
+            "type": "number"
+        },
+        "newStatusId": {
             "type": "number"
         },
         "action": {
             "type": "string"
+        },
+        "day": {
+            "type": "number"
         }
     }
 }

db/changes/10481-june/00-osTicketConfig.sql

@@ -1,13 +1,15 @@
-CREATE TABLE `vn`.`osTicketConfig` (
+CREATE TABLE `osTicketConfig` (
   `id` int(11) NOT NULL,
   `host` varchar(100) COLLATE utf8mb3_unicode_ci DEFAULT NULL,
   `user` varchar(100) COLLATE utf8mb3_unicode_ci DEFAULT NULL,
   `password` varchar(100) COLLATE utf8mb3_unicode_ci DEFAULT NULL,
-  `statusId` int(11) DEFAULT NULL,
+  `oldStatusId` int(11) DEFAULT NULL,
+  `newStatusId` int(11) DEFAULT NULL,
   `action` varchar(100) COLLATE utf8mb3_unicode_ci DEFAULT NULL,
+  `day` int(11) DEFAULT NULL,
   PRIMARY KEY (`id`)
 ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb3 COLLATE=utf8mb3_unicode_ci;
 
 INSERT INTO `vn`.`osTicketConfig`(id, host, `user`, password, statusId, `action`)
     VALUES
-        (0, 'https://cau.verdnatura.es/scp', 'vicent', 'llopis.19263', 3, 'Cerrar');
+        (0, 'http://localhost:56596/scp', 'ostadmin', 'Admin1', 1, 3, 'Cerrar', 60);