diff --git a/back/methods/chat/notifyIssues.js b/back/methods/chat/notifyIssues.js
index 902ee59cd..3c4706d07 100644
--- a/back/methods/chat/notifyIssues.js
+++ b/back/methods/chat/notifyIssues.js
@@ -32,7 +32,7 @@ module.exports = Self => {
         let message = $t(`There's a new urgent ticket:`);
         const ostUri = 'https://cau.verdnatura.es/scp/tickets.php?id=';
         tickets.forEach(ticket => {
-            message += `\r\n[ID: *${ticket.number}* - ${ticket.subject} (@${ticket.username})](${ostUri + ticket.id})`;
+            message += `\r\n[ID: *${ticket.number}* - ${ticket.subject} @${ticket.username}](${ostUri + ticket.id})`;
         });
 
         const department = await models.Department.findOne({
@@ -42,7 +42,5 @@ module.exports = Self => {
 
         if (channelName)
             return Self.send(ctx, `#${channelName}`, `@all ➔ ${message}`);
-
-        return;
     };
 };
diff --git a/back/models/chat.js b/back/models/chat.js
index 95a1e2c29..f45d15180 100644
--- a/back/models/chat.js
+++ b/back/models/chat.js
@@ -4,4 +4,21 @@ module.exports = Self => {
     require('../methods/chat/sendCheckingPresence')(Self);
     require('../methods/chat/notifyIssues')(Self);
     require('../methods/chat/sendQueued')(Self);
+
+    Self.observe('before save', async function(ctx) {
+        if (!ctx.isNewInstance) return;
+
+        let {message} = ctx.instance;
+        if (!message) return;
+
+        const parts = message.match(/(?<=\[).*(?=])/g);
+        const replacedParts = parts.map(part => {
+            return part.replace(/[*()]/g, '');
+        });
+
+        for (const [index, part] of parts.entries())
+            message = message.replace(part, replacedParts[index]);
+
+        ctx.instance.message = message;
+    });
 };