verdnatura/salix
verdnatura
/
salix
3
4
Fork 0
Code Issues Pull Requests 57 Releases Wiki Activity

fix: sólo cierra caus que el último mensaje sea una respuesta. Cierra caus con el estado 'Abierto' y 'En espera'º
gitea/salix/pipeline/head There was a failure building this commit Details

This commit is contained in:
Vicent Llopis 2023-01-12 15:07:48 +01:00
parent 54356ece7d
commit 6a8e7873fa
3 changed files with 17 additions and 7 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

17
back/methods/osticket/closeTicket.js
View File

@ -36,14 +36,19 @@ module.exports = Self => {
JOIN osticket.ost_ticket_status ots ON ots.id = ot.status_id
JOIN osticket.ost_thread ot2 ON ot2.object_id = ot.ticket_id AND ot2.object_type = 'T'
JOIN (
SELECT ote.thread_id, MAX(ote.created) created, MAX(ote.updated) updated
FROM osticket.ost_thread_entry ote
WHERE ote.staff_id AND ote.type = 'R'
GROUP BY ote.thread_id
SELECT sub2.thread_id, sub2.type, sub2.updated, sub2.created
FROM (
SELECT ote.thread_id, ote.created, ote.updated, ote.type
FROM osticket.ost_thread_entry ote
WHERE ote.staff_id
ORDER BY ote.id DESC
LIMIT 10000000000000000000) sub2
GROUP BY sub2.thread_id
) sub ON sub.thread_id = ot2.id
WHERE ot.isanswered
AND ots.state = ?
AND IF(sub.updated > sub.created, sub.updated, sub.created) < DATE_SUB(CURDATE(), INTERVAL ? DAY)`;
AND ots.id IN (?)
AND sub.type = 'R'
AND IF(sub.updated > sub.created, sub.updated, sub.created) < DATE_SUB(CURDATE(), INTERVAL ? DAY);`;
const ticketsId = [];
con.connect(err => {

5
db/changes/225203/00-mdbApp.sql Normal file
View File

@ -0,0 +1,5 @@
UPDATE `vn`.`osTicketConfig`
SET oldStatus='1,6'
WHERE id=0;

2
db/dump/fixtures.sql
View File

@ -2745,7 +2745,7 @@ INSERT INTO `vn`.`ticketLog` (`originFk`, userFk, `action`, changedModel, oldIns
INSERT INTO `vn`.`osTicketConfig` (`id`, `host`, `user`, `password`, `oldStatus`, `newStatusId`, `day`, `comment`, `hostDb`, `userDb`, `passwordDb`, `portDb`, `responseType`, `fromEmailId`, `replyTo`)
VALUES
(0, 'http://localhost:56596/scp', 'ostadmin', 'Admin1', 'open', 3, 60, 'Este CAU se ha cerrado automáticamente. Si el problema persiste responda a este mensaje.', 'localhost', 'osticket', 'osticket', 40003, 'reply', 1, 'all');
(0, 'http://localhost:56596/scp', 'ostadmin', 'Admin1', '1,6', 3, 60, 'Este CAU se ha cerrado automáticamente. Si el problema persiste responda a este mensaje.', 'localhost', 'osticket', 'osticket', 40003, 'reply', 1, 'all');
INSERT INTO `vn`.`mdbApp` (`app`, `baselineBranchFk`, `userFk`, `locked`)
VALUES