diff --git a/modules/claim/back/methods/claim-beginning/importToNewRefundTicket.js b/modules/claim/back/methods/claim-beginning/importToNewRefundTicket.js
index cd64c86e3..c2ab2001e 100644
--- a/modules/claim/back/methods/claim-beginning/importToNewRefundTicket.js
+++ b/modules/claim/back/methods/claim-beginning/importToNewRefundTicket.js
@@ -1,5 +1,3 @@
-const ParameterizedSQL = require('loopback-connector').ParameterizedSQL;
-
 module.exports = Self => {
     Self.remoteMethodCtx('importToNewRefundTicket', {
         description: 'Imports lines from claimBeginning to a new ticket with specific shipped, landed dates, agency and company',
@@ -32,7 +30,13 @@ module.exports = Self => {
                 {
                     relation: 'ticket',
                     scope: {
-                        fields: ['id', 'clientFk', 'warehouseFk', 'companyFk', 'addressFk']
+                        fields: ['id', 'clientFk', 'warehouseFk', 'companyFk', 'addressFk'],
+                        include: {
+                            relation: 'address',
+                            scope: {
+                                fields: ['nickname']
+                            }
+                        }
                     }
                 }
             ]
@@ -64,23 +68,58 @@ module.exports = Self => {
             const worker = await models.Worker.findOne({
                 where: {userFk: userId}
             }, options);
+
+            const obsevationType = await models.ObservationType.findOne({
+                where: {description: 'comercial'}
+            }, options);
+
+            const agencyMode = await models.AgencyMode.findOne({
+                where: {code: 'refund'}
+            }, options);
+
+            const state = await models.State.findOne({
+                where: {code: 'DELIVERED'}
+            }, options);
+
+            const zone = await models.Zone.findOne({
+                where: {agencyModeFk: agencyMode.id}
+            }, options);
+
             const claim = await models.Claim.findOne(filter, options);
-            let stmts = [];
-            let stmt;
+            const today = new Date();
 
-            stmt = new ParameterizedSQL('CALL vn.refund(?, @result)', [
-                claim.ticketFk
-            ]);
+            const newRefundTicket = await models.Ticket.create({
+                clientFk: claim.ticket().clientFk,
+                shipped: today,
+                landed: today,
+                nickname: claim.ticket().address().nickname,
+                warehouseFk: claim.ticket().warehouseFk,
+                companyFk: claim.ticket().companyFk,
+                addressFk: claim.ticket().addressFk,
+                agencyModeFk: agencyMode.id,
+                zoneFk: zone.id
+            }, options);
 
-            stmts.push(stmt);
-            let ticketIndex = stmts.push('SELECT @result vNewRefundTicket') - 1;
-            let sql = ParameterizedSQL.join(stmts, ';');
-            let result = await Self.rawStmt(sql, options);
-            let newRefundTicketId = result[ticketIndex][0].vNewRefundTicket;
-            const newRefundTicket = await models.Ticket.findById(newRefundTicketId, null, options);
-            const claimBeginnings = await models.ClaimBeginning.find(salesFilter, options);
+            await saveObservation({
+                description: `Reclama ticket: ${claim.ticketFk}`,
+                ticketFk: newRefundTicket.id,
+                observationTypeFk: obsevationType.id
+            }, options);
+
+            await models.TicketTracking.create({
+                ticketFk: newRefundTicket.id,
+                stateFk: state.id,
+                workerFk: worker.id
+            }, options);
+
+            const salesToRefund = await models.ClaimBeginning.find(salesFilter, options);
+            const createdSales = await addSalesToTicket(salesToRefund, newRefundTicket.id, options);
+            await insertIntoClaimEnd(createdSales, id, worker.id, options);
+
+            await Self.rawSql('CALL vn.ticketCalculateClon(?, ?)', [
+                newRefundTicket.id, claim.ticketFk
+            ], options);
 
-            await insertIntoClaimEnd(claimBeginnings, id, worker.id, options);
             await tx.commit();
 
             return newRefundTicket;
@@ -89,11 +128,31 @@ module.exports = Self => {
             throw e;
         }
     };
-    async function insertIntoClaimEnd(claimBeginnings, claimId, workerId, options) {
-        const formatedSales = [];
-        claimBeginnings.forEach(claimBeginning => {
+
+    async function addSalesToTicket(salesToRefund, ticketId, options) {
+        let formatedSales = [];
+        salesToRefund.forEach(sale => {
             let formatedSale = {
-                saleFk: claimBeginning.saleFk,
+                itemFk: sale.sale().itemFk,
+                ticketFk: ticketId,
+                concept: sale.sale().concept,
+                quantity: -Math.abs(sale.quantity),
+                price: sale.sale().price,
+                discount: sale.sale().discount,
+                reserved: sale.sale().reserved,
+                isPicked: sale.sale().isPicked,
+                created: sale.sale().created
+            };
+            formatedSales.push(formatedSale);
+        });
+        return await Self.app.models.Sale.create(formatedSales, options);
+    }
+
+    async function insertIntoClaimEnd(createdSales, claimId, workerId, options) {
+        const formatedSales = [];
+        createdSales.forEach(sale => {
+            let formatedSale = {
+                saleFk: sale.id,
                 claimFk: claimId,
                 workerFk: workerId
             };
@@ -101,4 +160,15 @@ module.exports = Self => {
         });
         await Self.app.models.ClaimEnd.create(formatedSales, options);
     }
+
+    async function saveObservation(observation, options) {
+        const query = `INSERT INTO vn.ticketObservation (ticketFk, observationTypeFk, description) VALUES(?, ?, ?)
+                        ON DUPLICATE KEY 
+                            UPDATE description = CONCAT(vn.ticketObservation.description, VALUES(description),' ')`;
+        await Self.rawSql(query, [
+            observation.ticketFk,
+            observation.observationTypeFk,
+            observation.description
+        ], options);
+    }
 };
diff --git a/modules/claim/back/methods/claim-beginning/importToNewRefundTicket.spec.js b/modules/claim/back/methods/claim-beginning/importToNewRefundTicket.spec.js
index 15d5be4dc..5fecf8bcd 100644
--- a/modules/claim/back/methods/claim-beginning/importToNewRefundTicket.spec.js
+++ b/modules/claim/back/methods/claim-beginning/importToNewRefundTicket.spec.js
@@ -2,7 +2,6 @@ const app = require('vn-loopback/server/server');
 
 describe('claimBeginning', () => {
     let ticket;
-    let refundTicketObservations;
     let refundTicketSales;
     let salesInsertedInClaimEnd;
 
@@ -16,7 +15,7 @@ describe('claimBeginning', () => {
     });
 
     describe('importToNewRefundTicket()', () => {
-        it('should create a new ticket with negative sales, save an observation, update the state and insert the negative sales into claimEnd', async() => {
+        it('should create a new ticket with negative sales and insert the negative sales into claimEnd', async() => {
             let ctxOfSalesAssistant = {req: {accessToken: {userId: 21}}};
             let claimId = 1;
             ticket = await app.models.ClaimBeginning.importToNewRefundTicket(ctxOfSalesAssistant, claimId);
@@ -24,14 +23,10 @@ describe('claimBeginning', () => {
             await app.models.Ticket.findById(ticket.id);
 
             refundTicketSales = await app.models.Sale.find({where: {ticketFk: ticket.id}});
-            refundTicketObservations = await app.models.TicketObservation.find({where: {ticketFk: ticket.id}});
-            let refundTicketState = await app.models.TicketState.findById(ticket.id);
             salesInsertedInClaimEnd = await app.models.ClaimEnd.find({where: {claimFk: claimId}});
 
             expect(refundTicketSales.length).toEqual(1);
             expect(refundTicketSales[0].quantity).toEqual(-5);
-            expect(refundTicketObservations[0].description).toEqual('Reclama ticket: 11');
-            expect(refundTicketState.stateFk).toEqual(16);
             expect(salesInsertedInClaimEnd[0].saleFk).toEqual(refundTicketSales[0].id);
         });
     });