diff --git a/back/methods/edi/specs/syncData.spec.js b/back/methods/edi/specs/syncData.spec.js
new file mode 100644
index 0000000000..7fe24cca9c
--- /dev/null
+++ b/back/methods/edi/specs/syncData.spec.js
@@ -0,0 +1,59 @@
+const models = require('vn-loopback/server/server').models;
+
+describe('edi syncData()', function() {
+    const ediModel = models.Edi;
+
+    it('should be insert into the table', async() => {
+        const tx = await ediModel.beginTransaction({});
+        const options = {transaction: tx};
+        let error;
+        try {
+            await models.FloricodeConfig.create({
+                id: 1,
+                url: 'http://sample.com',
+                user: 'sample',
+                password: 'sample'
+            }, options);
+
+            spyOn(ediModel, 'getToken').and.returnValue(Promise.resolve('sampleToken'));
+            spyOn(ediModel, 'getData').and.returnValue(Promise.resolve([
+                {
+                    expiry_date: '2001-01-01',
+                    entry_date: '2001-01-01',
+                    genus_id: 1,
+                    latin_genus_name: 'Oasis',
+                    change_date_time: '2001-03-15T10:30:15+01:00',
+                }, {
+                    expiry_date: null,
+                    entry_date: '2001-01-02',
+                    genus_id: 2,
+                    latin_genus_name: 'Ibiza',
+                    change_date_time: '2001-02-03T18:20:42+00:00',
+                }
+            ]));
+
+            await ediModel.syncData(options);
+
+            const data = await ediModel.rawSql('SELECT * FROM edi.genus', [], options);
+            // The table is deleted within the method itself; it will always be 2
+            expect(data.length).toEqual(2);
+
+            await tx.rollback();
+        } catch (e) {
+            error = e;
+            await tx.rollback();
+        }
+
+        expect(error).toBeUndefined();
+    });
+
+    it('should throw an error if floricode service is not configured', async function() {
+        let error;
+        try {
+            await ediModel.syncData();
+        } catch (e) {
+            error = e;
+        }
+        expect(error).toBeDefined();
+    });
+});
diff --git a/back/methods/edi/syncData.js b/back/methods/edi/syncData.js
new file mode 100644
index 0000000000..36c527aaa2
--- /dev/null
+++ b/back/methods/edi/syncData.js
@@ -0,0 +1,93 @@
+const UserError = require('vn-loopback/util/user-error');
+const fs = require('fs-extra');
+const fastCsv = require("fast-csv");
+const axios = require('axios');
+const path = require('path');
+const { pipeline } = require('stream/promises');
+
+module.exports = Self => {
+	Self.remoteMethod('syncData', {
+		description: 'Sync schema data from external provider',
+		accessType: 'WRITE',
+		returns: {
+			type: 'object',
+			root: true
+		},
+		http: {
+			path: `/syncData`,
+			verb: 'POST'
+		}
+	});
+
+	Self.syncData = async options => {
+		const models = Self.app.models;
+		const myOptions = {};
+		if (typeof options == 'object')
+            Object.assign(myOptions, options);
+		let tx, ws;
+		try {
+			const floricodeConfig = await models.FloricodeConfig.findOne({}, myOptions);
+			if (!floricodeConfig) throw new UserError(`Floricode service is not configured`);
+
+			const tables = await models.TableMultiConfig.find({}, myOptions);
+			if (!tables?.length) throw new UserError(`No tables to sync`);
+
+			const token = await Self.getToken(floricodeConfig);
+			for (const table of tables) {
+				const data = await Self.getData(floricodeConfig.url, table.method, token);
+				if (!data) continue;
+
+				if (!myOptions.transaction) {
+					tx = await Self.beginTransaction({});
+					myOptions.transaction = tx;
+				}
+
+				await Self.rawSql(`DELETE FROM edi.??`, [table.toTable], myOptions);
+				ws = fs.createWriteStream(path.join(__dirname, `/${table.toTable}.csv`));
+				await pipeline(fastCsv.write(data, { delimiter: ';' }), ws);
+				const templatePath = path.join(__dirname, `./syncSql/${table.toTable}.sql`);
+				const sqlTemplate = await fs.readFile(templatePath, 'utf8');
+				await Self.rawSql(sqlTemplate, [ws.path], myOptions);
+
+				await fs.remove(ws.path);
+				await table.updateAttribute('updated', Date.vnNew(), myOptions);
+				if (tx) {
+					await tx.commit();
+					delete myOptions.transaction;
+				}
+			}
+		} catch (e) {
+			if (tx) await tx.rollback();
+			if (await fs.pathExists(ws?.path))
+				await fs.remove(ws?.path);
+			throw e;
+		}
+	};
+
+	Self.getToken = async function ({ url, user, password}) {
+		return (await axios.post(`${url}/oauth/token`, {
+			grant_type: 'client_credentials',
+			client_id: user,
+			client_secret: password
+			}, {
+				headers: { 'Content-Type': 'application/x-www-form-urlencoded' } 
+			}
+		)).data.access_token;
+	};
+
+	Self.getData = async function (url, method, token) {
+		let data = [];
+		let count = 0;
+		const maxCount = (await Self.get(`${url}/v2/${method}?$count=true`, token))["@odata.count"];
+		 while (count < maxCount) {
+			const response = await Self.get(`${url}/v2/${method}?$skip=${count}`, token)
+			data.push(...response.value);
+			count += response.value.length;
+		}
+		return data;
+	};
+
+	Self.get = async function get(url, token) {
+		return (await axios.get(url, { headers: { Authorization: `Bearer ${token}` } })).data;
+	};
+};
diff --git a/back/methods/edi/syncSql/bucket.sql b/back/methods/edi/syncSql/bucket.sql
new file mode 100644
index 0000000000..0effaaf98a
--- /dev/null
+++ b/back/methods/edi/syncSql/bucket.sql
@@ -0,0 +1,14 @@
+LOAD DATA LOCAL INFILE ?
+	INTO TABLE `edi`.`bucket`
+	FIELDS TERMINATED BY ';'
+	LINES TERMINATED BY '\n'
+	(@col1, @col2, @col3, @col4, @col5, @col6, @col7, @col8, @col9, @col10, @col11)
+	SET bucket_id = @col3,
+		bucket_type_id = @col5,
+		description = @col6,
+		x_size = @col7,
+		y_size = @col8,
+		z_size = @col9,
+		entry_date = STR_TO_DATE(@col2, '%Y-%m-%d'),
+		expiry_date = STR_TO_DATE(@col1, '%Y-%m-%d'),
+		change_date_time = STR_TO_DATE(REGEXP_REPLACE(@col11, '\\+.*$', ''), '%Y-%m-%dT%H:%i:%s')
diff --git a/back/methods/edi/syncSql/bucket_type.sql b/back/methods/edi/syncSql/bucket_type.sql
new file mode 100644
index 0000000000..570f26ae29
--- /dev/null
+++ b/back/methods/edi/syncSql/bucket_type.sql
@@ -0,0 +1,10 @@
+LOAD DATA LOCAL INFILE ?
+	INTO TABLE `edi`.`bucket_type`
+	FIELDS TERMINATED BY ';'
+	LINES TERMINATED BY '\n'
+	(@col1, @col2, @col3, @col4, @col5)
+	SET bucket_type_id = @col3,
+		description = @col4,
+		entry_date = STR_TO_DATE(@col2, '%Y-%m-%d'),
+		expiry_date = STR_TO_DATE(@col1, '%Y-%m-%d'),
+		change_date_time = STR_TO_DATE(REGEXP_REPLACE(@col5, '\\+.*$', ''), '%Y-%m-%dT%H:%i:%s')
diff --git a/back/methods/edi/syncSql/feature.sql b/back/methods/edi/syncSql/feature.sql
new file mode 100644
index 0000000000..3cfb98a096
--- /dev/null
+++ b/back/methods/edi/syncSql/feature.sql
@@ -0,0 +1,11 @@
+LOAD DATA LOCAL INFILE ?
+	INTO TABLE `edi`.`feature`
+	FIELDS TERMINATED BY ';'
+	LINES TERMINATED BY '\n'
+	(@col1, @col2, @col3, @col4, @col5, @col6)
+	SET item_id = @col3,
+		feature_type_id =  @col4,
+		feature_value = @col5,
+		entry_date = STR_TO_DATE(@col2, '%Y-%m-%d'),
+		expiry_date = STR_TO_DATE(@col1, '%Y-%m-%d'),
+		change_date_time = STR_TO_DATE(REGEXP_REPLACE(@col6, '\\+.*$', ''), '%Y-%m-%dT%H:%i:%s')
diff --git a/back/methods/edi/syncSql/genus.sql b/back/methods/edi/syncSql/genus.sql
new file mode 100644
index 0000000000..9e4fddb4d5
--- /dev/null
+++ b/back/methods/edi/syncSql/genus.sql
@@ -0,0 +1,10 @@
+LOAD DATA LOCAL INFILE ?
+	INTO TABLE `edi`.`genus`
+	FIELDS TERMINATED BY ';'
+	LINES TERMINATED BY '\n'
+	(@col1, @col2, @col3, @col4, @col5)
+	SET genus_id = @col3,
+		latin_genus_name = @col4,
+		entry_date = STR_TO_DATE(@col2, '%Y-%m-%d'),
+		expiry_date = STR_TO_DATE(@col1, '%Y-%m-%d'),
+		change_date_time = STR_TO_DATE(REGEXP_REPLACE(@col5, '\\+.*$', ''), '%Y-%m-%dT%H:%i:%s')
diff --git a/back/methods/edi/syncSql/item.sql b/back/methods/edi/syncSql/item.sql
new file mode 100644
index 0000000000..8f605d2ffa
--- /dev/null
+++ b/back/methods/edi/syncSql/item.sql
@@ -0,0 +1,14 @@
+LOAD DATA LOCAL INFILE ?
+	INTO TABLE `edi`.`item`
+	CHARACTER SET ascii
+	FIELDS TERMINATED BY ';'
+	LINES TERMINATED BY '\n'
+	(@col1, @col2, @col3, @col4, @col5, @col6, @col7, @col8, @col9, @col10, @col11)
+	SET id = @col3,
+		product_name = @col5,
+		name = @col6,
+		plant_id = @col8,
+		group_id = @col10,
+		entry_date = STR_TO_DATE(@col2, '%Y-%m-%d'),
+		expiry_date = STR_TO_DATE(@col1, '%Y-%m-%d'),
+		change_date_time = STR_TO_DATE(REGEXP_REPLACE(@col11, '\\+.*$', ''), '%Y-%m-%dT%H:%i:%s')
diff --git a/back/methods/edi/syncSql/item_feature.sql b/back/methods/edi/syncSql/item_feature.sql
new file mode 100644
index 0000000000..fd4926ee5f
--- /dev/null
+++ b/back/methods/edi/syncSql/item_feature.sql
@@ -0,0 +1,12 @@
+LOAD DATA LOCAL INFILE ?
+	INTO TABLE `edi`.`item_feature`
+	FIELDS TERMINATED BY ';'
+	LINES TERMINATED BY '\n'
+	(@col1, @col2, @col3, @col4, @col5, @col6, @col7)
+	SET item_id = @col3,
+		feature =  @col4,
+		regulation_type = @col5,
+		presentation_order = @col6,
+		entry_date = STR_TO_DATE(@col2, '%Y-%m-%d'),
+		expiry_date = STR_TO_DATE(@col1, '%Y-%m-%d'),
+		change_date_time = STR_TO_DATE(REGEXP_REPLACE(@col7, '\\+.*$', ''), '%Y-%m-%dT%H:%i:%s')
diff --git a/back/methods/edi/syncSql/item_group.sql b/back/methods/edi/syncSql/item_group.sql
new file mode 100644
index 0000000000..a330969d7d
--- /dev/null
+++ b/back/methods/edi/syncSql/item_group.sql
@@ -0,0 +1,10 @@
+LOAD DATA LOCAL INFILE ?
+	INTO TABLE `edi`.`item_group`
+	FIELDS TERMINATED BY ';'
+	LINES TERMINATED BY '\n'
+	(@col1, @col2, @col3, @col4, @col5)
+	SET group_code = @col3,
+		dutch_group_description = @col4,
+		entry_date = STR_TO_DATE(@col2, '%Y-%m-%d'),
+		expiry_date = STR_TO_DATE(@col1, '%Y-%m-%d'),
+		change_date_time = STR_TO_DATE(REGEXP_REPLACE(@col5, '\\+.*$', ''), '%Y-%m-%dT%H:%i:%s')
diff --git a/back/methods/edi/syncSql/plant.sql b/back/methods/edi/syncSql/plant.sql
new file mode 100644
index 0000000000..9ece3d245e
--- /dev/null
+++ b/back/methods/edi/syncSql/plant.sql
@@ -0,0 +1,11 @@
+LOAD DATA LOCAL INFILE ?
+	INTO TABLE `edi`.`plant`
+	FIELDS TERMINATED BY ';'
+	LINES TERMINATED BY '\n'
+	(@col1, @col2, @col3, @col4, @col5, @col6, @col7, @col8)
+	SET plant_id = @col4,
+		genus_id = @col5,
+		specie_id = @col6,
+		entry_date = STR_TO_DATE(@col2, '%Y-%m-%d'),
+		expiry_date = STR_TO_DATE(@col1, '%Y-%m-%d'),
+		change_date_time = STR_TO_DATE(REGEXP_REPLACE(@col8, '\\+.*$', ''), '%Y-%m-%dT%H:%i:%s')
diff --git a/back/methods/edi/syncSql/specie.sql b/back/methods/edi/syncSql/specie.sql
new file mode 100644
index 0000000000..9fce2a810d
--- /dev/null
+++ b/back/methods/edi/syncSql/specie.sql
@@ -0,0 +1,11 @@
+LOAD DATA LOCAL INFILE ?
+	INTO TABLE `edi`.`specie`
+	FIELDS TERMINATED BY ';'
+	LINES TERMINATED BY '\n'
+	(@col1, @col2, @col3, @col4, @col5, @col6)
+	SET specie_id = @col3,
+		genus_id = @col4,
+		latin_species_name = @col5,
+		entry_date = STR_TO_DATE(@col2, '%Y-%m-%d'),
+		expiry_date = STR_TO_DATE(@col1, '%Y-%m-%d'),
+		change_date_time = STR_TO_DATE(REGEXP_REPLACE(@col6, '\\+.*$', ''), '%Y-%m-%dT%H:%i:%s')
diff --git a/back/methods/edi/syncSql/supplier.sql b/back/methods/edi/syncSql/supplier.sql
new file mode 100644
index 0000000000..0a83d360eb
--- /dev/null
+++ b/back/methods/edi/syncSql/supplier.sql
@@ -0,0 +1,11 @@
+LOAD DATA LOCAL INFILE ?
+	INTO TABLE `edi`.`supplier`
+	FIELDS TERMINATED BY ';'
+	LINES TERMINATED BY '\n'
+	(@col1, @col2, @col3, @col4, @col5, @col6, @col7, @col8, @col9, @col10, @col11, @col12, @col13, @col14, @col15, @col16, @col17, @col18, @col19, @col20, @col21)
+	SET GLNAddressCode = @col3,
+		supplier_id = @col9,
+		company_name = @col4,
+		entry_date = STR_TO_DATE(@col2, '%Y-%m-%d'),
+		expiry_date = STR_TO_DATE(@col1, '%Y-%m-%d'),
+		change_date_time = STR_TO_DATE(REGEXP_REPLACE(@col17, '\\+.*$', ''), '%Y-%m-%dT%H:%i:%s')
diff --git a/back/methods/edi/syncSql/type.sql b/back/methods/edi/syncSql/type.sql
new file mode 100644
index 0000000000..eec5b0dcc3
--- /dev/null
+++ b/back/methods/edi/syncSql/type.sql
@@ -0,0 +1,10 @@
+LOAD DATA LOCAL INFILE ?
+	INTO TABLE `edi`.`type`
+	FIELDS TERMINATED BY ';'
+	LINES TERMINATED BY '\n' (@col1, @col2, @col3, @col4, @col5, @col6)
+	SET type_id = @col3,
+		type_group_id = @col4,
+		description = @col5,
+		entry_date = STR_TO_DATE(@col2, '%Y-%m-%d'),
+		expiry_date = STR_TO_DATE(@col1, '%Y-%m-%d'),
+		change_date_time = STR_TO_DATE(REGEXP_REPLACE(@col6, '\\+.*$', ''), '%Y-%m-%dT%H:%i:%s')
diff --git a/back/methods/edi/syncSql/value.sql b/back/methods/edi/syncSql/value.sql
new file mode 100644
index 0000000000..ea49eb3e48
--- /dev/null
+++ b/back/methods/edi/syncSql/value.sql
@@ -0,0 +1,10 @@
+LOAD DATA LOCAL INFILE ?
+	INTO TABLE `edi`.`value`
+	FIELDS TERMINATED BY ';'
+	LINES TERMINATED BY '\n' (@col1, @col2, @col3, @col4, @col5, @col6)
+	SET type_id = @col3,
+		type_value =  @col4,
+		type_description = @col5,
+		entry_date = STR_TO_DATE(@col2, '%Y-%m-%d'),
+		expiry_date = STR_TO_DATE(@col1, '%Y-%m-%d'),
+		change_date_time = STR_TO_DATE(REGEXP_REPLACE(@col6, '\\+.*$', ''), '%Y-%m-%dT%H:%i:%s')
diff --git a/back/model-config.json b/back/model-config.json
index 2ced867f7a..ee98809b62 100644
--- a/back/model-config.json
+++ b/back/model-config.json
@@ -70,6 +70,9 @@
     "Expedition_PrintOut": {
         "dataSource": "vn"
     },
+    "FloricodeConfig": {
+        "dataSource": "vn"
+    },
     "Image": {
         "dataSource": "vn"
     },
@@ -154,6 +157,9 @@
     "SaySimpleConfig": {
         "dataSource": "vn"
     },
+    "TableMultiConfig": {
+        "dataSource": "vn"
+    },
     "TempContainer": {
         "dataSource": "tempStorage"
     },
diff --git a/back/models/edi.js b/back/models/edi.js
index bfddf2746e..b639938ab1 100644
--- a/back/models/edi.js
+++ b/back/models/edi.js
@@ -1,3 +1,4 @@
 module.exports = Self => {
     require('../methods/edi/updateData')(Self);
+    require('../methods/edi/syncData')(Self);
 };
diff --git a/back/models/floricode-config.json b/back/models/floricode-config.json
new file mode 100644
index 0000000000..9e6976d2b2
--- /dev/null
+++ b/back/models/floricode-config.json
@@ -0,0 +1,28 @@
+{
+	"name": "FloricodeConfig",
+	"base": "VnModel",
+	"options": {
+		"mysql": {
+			"table": "edi.floricodeConfig"
+		}
+	},
+	"properties": {
+		"id": {
+			"type": "number",
+			"id": true,
+			"required": true
+		},
+		"url": {
+			"type": "string",
+			"required": true
+		},
+		"user": {
+			"type": "string",
+			"required": false
+		},
+		"password": {
+			"type": "string",
+			"required": false
+		}
+	}
+}
diff --git a/back/models/table-multi-config.json b/back/models/table-multi-config.json
new file mode 100644
index 0000000000..b973ba7a54
--- /dev/null
+++ b/back/models/table-multi-config.json
@@ -0,0 +1,24 @@
+{
+	"name": "TableMultiConfig",
+	"base": "VnModel",
+	"options": {
+		"mysql": {
+			"table": "edi.tableMultiConfig"
+		}
+	},
+	"properties": {
+		"id": {
+			"type": "number",
+			"required": true
+		},
+		"toTable": {
+			"type": "string"
+		},
+		"method": {
+			"type": "string"
+		},
+		"updated": {
+			"type": "date"
+		}
+	}
+}
diff --git a/db/dump/fixtures.before.sql b/db/dump/fixtures.before.sql
index d746281e5c..ef105b76ae 100644
--- a/db/dump/fixtures.before.sql
+++ b/db/dump/fixtures.before.sql
@@ -4148,5 +4148,8 @@ INSERT IGNORE INTO vn.vehicleType (id, name)
         (3, 'cabeza tractora'),
         (4, 'remolque');
 
+INSERT INTO edi.tableMultiConfig (fileName, toTable, file, `method`, updated)
+    VALUES ('FG', 'genus', 'florecompc2', 'VBN/Genus', '2001-01-01');
+
 INSERT INTO vn.addressWaste (addressFk, type)
     VALUES (11, 'fault');
diff --git a/db/versions/11442-blackBirch/00-firstScript.sql b/db/versions/11442-blackBirch/00-firstScript.sql
new file mode 100644
index 0000000000..2379b13535
--- /dev/null
+++ b/db/versions/11442-blackBirch/00-firstScript.sql
@@ -0,0 +1,11 @@
+CREATE TABLE `edi`.`floricodeConfig` (
+	`id` int(10) unsigned NOT NULL,
+	`url` varchar(100) NOT NULL,
+	`user` varchar(50) NOT NULL,
+	`password` varchar(100) NOT NULL,
+	PRIMARY KEY (`id`),
+	CONSTRAINT `floricodeConfig_check` CHECK (`id` = 1)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb3 COLLATE=utf8mb3_unicode_ci;
+
+INSERT INTO salix.ACL (model,property,accessType,permission,principalType,principalId)
+	VALUES ('Edi','syncData','WRITE','ALLOW','ROLE','system');
diff --git a/db/versions/11442-blackBirch/01-firstScript.sql b/db/versions/11442-blackBirch/01-firstScript.sql
new file mode 100644
index 0000000000..18aee4ec2f
--- /dev/null
+++ b/db/versions/11442-blackBirch/01-firstScript.sql
@@ -0,0 +1,65 @@
+ALTER TABLE edi.tableMultiConfig
+	ADD `method` varchar(100) DEFAULT NULL NULL AFTER file,
+	DROP PRIMARY KEY,
+	DROP KEY to_table,
+	ADD id int(10) unsigned NULL FIRST;
+
+UPDATE edi.tableMultiConfig
+	SET id = 1, method = 'VBN/Packaging'
+	WHERE id IS NULL
+		AND fileName='CK';
+
+UPDATE edi.tableMultiConfig
+	SET id = 2, method = 'VBN/PackagingType'
+	WHERE id IS NULL
+		AND fileName='FB';
+
+UPDATE edi.tableMultiConfig
+	SET id = 3, method = 'VBN/ProductFeature'
+	WHERE id IS NULL
+		AND fileName='FF';
+
+UPDATE edi.tableMultiConfig
+	SET id = 4, method = 'VBN/Genus'
+	WHERE id IS NULL
+		AND fileName='FG';
+
+UPDATE edi.tableMultiConfig
+	SET id = 5, method = 'VBN/Product'
+	WHERE id IS NULL
+		AND fileName='FP';
+
+UPDATE edi.tableMultiConfig
+	SET id = 6, method = 'VBN/RegulatoryFeatureType'
+	WHERE id IS NULL
+		AND fileName='FY';
+
+UPDATE edi.tableMultiConfig
+	SET id = 7, method = 'VBN/ProductGroup'
+	WHERE id IS NULL
+		AND fileName='FO';
+
+UPDATE edi.tableMultiConfig
+	SET id = 8, method = 'VBN/Plant'
+	WHERE id IS NULL
+		AND fileName='FT';
+
+UPDATE edi.tableMultiConfig
+	SET id = 9, method = 'VBN/Species'
+	WHERE id IS NULL
+		AND fileName='FS';
+
+UPDATE edi.tableMultiConfig
+	SET id = 10, method = 'FEC/Company'
+	WHERE id IS NULL
+		AND fileName='CC';
+
+UPDATE edi.tableMultiConfig
+	SET id = 11, method = 'VBN/FeatureType'
+	WHERE id IS NULL
+		AND fileName='FE';
+
+UPDATE edi.tableMultiConfig
+	SET id = 12, method = 'VBN/FeatureValue'
+	WHERE id IS NULL
+		AND fileName='FV';
diff --git a/db/versions/11442-blackBirch/02-firstScript.sql b/db/versions/11442-blackBirch/02-firstScript.sql
new file mode 100644
index 0000000000..609940cf1d
--- /dev/null
+++ b/db/versions/11442-blackBirch/02-firstScript.sql
@@ -0,0 +1,4 @@
+ALTER TABLE edi.tableMultiConfig
+	ADD CONSTRAINT tableMultiConfig_pk PRIMARY KEY (id),
+	MODIFY COLUMN id int(10) unsigned auto_increment NOT NULL,
+	ADD CONSTRAINT tableMultiConfig_unique UNIQUE KEY (toTable);
diff --git a/modules/ticket/back/methods/ticket/specs/getTicketProblems.spec.js b/modules/ticket/back/methods/ticket/specs/getTicketProblems.spec.js
index f46c27e4dc..40d4b6b1f3 100644
--- a/modules/ticket/back/methods/ticket/specs/getTicketProblems.spec.js
+++ b/modules/ticket/back/methods/ticket/specs/getTicketProblems.spec.js
@@ -10,7 +10,7 @@ describe('ticket getTicketProblems()', () => {
 
             const problems = await models.Ticket.getTicketProblems(ctx, 11, options);
 
-            expect(problems[7].totalProblems).toEqual(3);
+            expect(problems[7].totalProblems).toEqual(2);
 
             await tx.rollback();
         } catch (e) {
diff --git a/package.json b/package.json
index 8e64b82528..52314a771f 100644
--- a/package.json
+++ b/package.json
@@ -18,6 +18,7 @@
         "body-parser": "^1.19.2",
         "compression": "^1.7.3",
         "ejs": "2.3.1",
+        "fast-csv": "^5.0.2",
         "form-data": "^4.0.0",
         "fs-extra": "^5.0.0",
         "ftps": "^1.2.0",
diff --git a/pnpm-lock.yaml b/pnpm-lock.yaml
index 22dbce27ea..07ff5858d5 100644
--- a/pnpm-lock.yaml
+++ b/pnpm-lock.yaml
@@ -20,6 +20,9 @@ dependencies:
   ejs:
     specifier: 2.3.1
     version: 2.3.1
+  fast-csv:
+    specifier: ^5.0.2
+    version: 5.0.2
   form-data:
     specifier: ^4.0.0
     version: 4.0.0
@@ -1708,6 +1711,27 @@ packages:
       - supports-color
     dev: true
 
+  /@fast-csv/format@5.0.2:
+    resolution: {integrity: sha512-fRYcWvI8vs0Zxa/8fXd/QlmQYWWkJqKZPAXM+vksnplb3owQFKTPPh9JqOtD0L3flQw/AZjjXdPkD7Kp/uHm8g==}
+    dependencies:
+      lodash.escaperegexp: 4.1.2
+      lodash.isboolean: 3.0.3
+      lodash.isequal: 4.5.0
+      lodash.isfunction: 3.0.9
+      lodash.isnil: 4.0.0
+    dev: false
+
+  /@fast-csv/parse@5.0.2:
+    resolution: {integrity: sha512-gMu1Btmm99TP+wc0tZnlH30E/F1Gw1Tah3oMDBHNPe9W8S68ixVHjt89Wg5lh7d9RuQMtwN+sGl5kxR891+fzw==}
+    dependencies:
+      lodash.escaperegexp: 4.1.2
+      lodash.groupby: 4.6.0
+      lodash.isfunction: 3.0.9
+      lodash.isnil: 4.0.0
+      lodash.isundefined: 3.0.1
+      lodash.uniq: 4.5.0
+    dev: false
+
   /@fastify/busboy@2.1.0:
     resolution: {integrity: sha512-+KpH+QxZU7O4675t3mnkQKcZZg56u+K/Ct2K+N2AZYNVK8kyeo/bI18tI8aPm3tvNNRyTWfj6s5tnGNlcbQRsA==}
     engines: {node: '>=14'}
@@ -6114,6 +6138,14 @@ packages:
       time-stamp: 1.1.0
     dev: true
 
+  /fast-csv@5.0.2:
+    resolution: {integrity: sha512-CnB2zYAzzeh5Ta0UhSf32NexLy2SsEsSMY+fMWPV40k1OgaLEbm9Hf5dms3z/9fASZHBjB6i834079gVeksEqQ==}
+    engines: {node: '>=10.0.0'}
+    dependencies:
+      '@fast-csv/format': 5.0.2
+      '@fast-csv/parse': 5.0.2
+    dev: false
+
   /fast-deep-equal@2.0.1:
     resolution: {integrity: sha512-bCK/2Z4zLidyB4ReuIsvALH6w31YfAQDmXMqMx6FyfHqvBxtjC0eRumeSu4Bs3XtXwpyIywtSTrVT99BxY1f9w==}
     dev: false
@@ -9383,9 +9415,12 @@ packages:
       lodash._root: 3.0.1
     dev: true
 
+  /lodash.escaperegexp@4.1.2:
+    resolution: {integrity: sha512-TM9YBvyC84ZxE3rgfefxUWiQKLilstD6k7PTGt6wfbtXF8ixIJLOL3VYyV/z+ZiPLsVxAsKAFVwWlWeb2Y8Yyw==}
+    dev: false
+
   /lodash.groupby@4.6.0:
     resolution: {integrity: sha512-5dcWxm23+VAoz+awKmBaiBvzox8+RqMgFhi7UvX9DHZr2HdxHXM/Wrf8cfKpsW37RNrvtPn6hSwNqurSILbmJw==}
-    dev: true
 
   /lodash.isarguments@3.1.0:
     resolution: {integrity: sha512-chi4NHZlZqZD18a0imDHnZPrDeBbTtVN7GXMwuGdRH9qotxAjYs3aVLKc7zNOG9eddR5Ksd8rvFEBc9SsggPpg==}
@@ -9395,10 +9430,31 @@ packages:
     resolution: {integrity: sha512-JwObCrNJuT0Nnbuecmqr5DgtuBppuCvGD9lxjFpAzwnVtdGoDQ1zig+5W8k5/6Gcn0gZ3936HDAlGd28i7sOGQ==}
     dev: true
 
+  /lodash.isboolean@3.0.3:
+    resolution: {integrity: sha512-Bz5mupy2SVbPHURB98VAcw+aHh4vRV5IPNhILUCsOzRmsTmSQ17jIuqopAentWoehktxGd9e/hbIXq980/1QJg==}
+    dev: false
+
+  /lodash.isequal@4.5.0:
+    resolution: {integrity: sha512-pDo3lu8Jhfjqls6GkMgpahsF9kCyayhgykjyLMNFTKWrpVdAQtYyB4muAMWozBB4ig/dtWAmsMxLEI8wuz+DYQ==}
+    deprecated: This package is deprecated. Use require('node:util').isDeepStrictEqual instead.
+    dev: false
+
+  /lodash.isfunction@3.0.9:
+    resolution: {integrity: sha512-AirXNj15uRIMMPihnkInB4i3NHeb4iBtNg9WRWuK2o31S+ePwwNmDPaTL3o7dTJ+VXNZim7rFs4rxN4YU1oUJw==}
+    dev: false
+
+  /lodash.isnil@4.0.0:
+    resolution: {integrity: sha512-up2Mzq3545mwVnMhTDMdfoG1OurpA/s5t88JmQX809eH3C8491iu2sfKhTfhQtKY78oPNhiaHJUpT/dUDAAtng==}
+    dev: false
+
   /lodash.isplainobject@4.0.6:
     resolution: {integrity: sha512-oSXzaWypCMHkPC3NvBEaPHf0KsA5mvPrOPgQWDsbg8n7orZ290M0BmC/jgRZ4vcJ6DTAhjrsSYgdsW/F+MFOBA==}
     dev: true
 
+  /lodash.isundefined@3.0.1:
+    resolution: {integrity: sha512-MXB1is3s899/cD8jheYYE2V9qTHwKvt+npCwpD+1Sxm3Q3cECXCiYHjeHWXNwr6Q0SOBPrYUDxendrO6goVTEA==}
+    dev: false
+
   /lodash.kebabcase@4.1.1:
     resolution: {integrity: sha512-N8XRTIMMqqDgSy4VLKPnJ/+hpGZN+PHQiJnSenYqPaVV/NCqEogTnAdZLQiGKhxX+JCs8waWq2t1XHWKOmlY8g==}
     dev: true
@@ -9458,7 +9514,6 @@ packages:
 
   /lodash.uniq@4.5.0:
     resolution: {integrity: sha512-xfBaXQd9ryd9dlSDvnvI0lvxfLJlYAZzXomUYzLKtUeOQvOP5piqAWuGtrhWeqaXK9hhoM/iyJc5AV+XfsX3HQ==}
-    dev: true
 
   /lodash.upperfirst@4.3.1:
     resolution: {integrity: sha512-sReKOYJIJf74dhJONhU4e0/shzi1trVbSWDOhKYE5XV2O+H7Sb2Dihwuc7xWxVl+DgFPyTqIN3zMfT9cq5iWDg==}