diff --git a/db/changes/10491-august/ticket_closeByTicket.sql b/db/changes/10491-august/ticket_closeByTicket.sql
new file mode 100644
index 000000000..25b04f629
--- /dev/null
+++ b/db/changes/10491-august/ticket_closeByTicket.sql
@@ -0,0 +1,31 @@
+drop procedure `vn`.`ticket_closeByTicket`;
+
+create
+    definer = root@localhost procedure `vn`.`ticket_closeByTicket`(IN vTicketFk int)
+BEGIN
+
+/**
+ * Inserta el ticket en la tabla temporal
+ * para ser cerrado.
+ *
+ * @param vTicketFk Id del ticket
+ */
+
+	DROP TEMPORARY TABLE IF EXISTS tmp.ticket_close;
+	CREATE TEMPORARY TABLE tmp.ticket_close ENGINE = MEMORY (
+		SELECT 
+			t.id AS ticketFk
+		FROM ticket t
+            JOIN agencyMode am ON am.id = t.agencyModeFk
+			LEFT JOIN ticketState ts ON ts.ticketFk = t.id
+		    JOIN alertLevel al ON al.id = ts.alertLevel
+		WHERE al.code = 'PACKED' OR (am.code = 'refund' AND al.code != 'delivered')
+            AND t.id = vTicketFk
+			AND t.refFk IS NULL
+		GROUP BY t.id);
+        
+	CALL ticket_close();
+
+    DROP TEMPORARY TABLE tmp.ticket_close;
+END;
+
diff --git a/modules/ticket/back/methods/ticket/closeAll.js b/modules/ticket/back/methods/ticket/closeAll.js
index 5e81e3827..327278c2b 100644
--- a/modules/ticket/back/methods/ticket/closeAll.js
+++ b/modules/ticket/back/methods/ticket/closeAll.js
@@ -52,7 +52,7 @@ module.exports = Self => {
                 JOIN province p ON p.id = c.provinceFk
                 JOIN country co ON co.id = p.countryFk
                 LEFT JOIN account.emailUser eu ON eu.userFk = c.salesPersonFk
-            WHERE al.code = 'PACKED'
+            WHERE al.code = 'PACKED' OR (am.code = 'refund' AND al.code != 'delivered')
                 AND DATE(t.shipped) BETWEEN DATE_ADD(?, INTERVAL -2 DAY) 
                     AND util.dayEnd(?)
                 AND t.refFk IS NULL