diff --git a/client/ticket/src/tracking/edit/index.html b/client/ticket/src/tracking/edit/index.html
index a72633332..ae116da03 100644
--- a/client/ticket/src/tracking/edit/index.html
+++ b/client/ticket/src/tracking/edit/index.html
@@ -1,4 +1,4 @@
-<mg-ajax path="/ticket/api/TicketTrackings" options="vnPost"></mg-ajax>
+<mg-ajax path="/ticket/api/TicketTrackings/changeState" options="vnPost"></mg-ajax>
 <vn-watcher
     vn-id="watcher"
     data="$ctrl.ticket"
diff --git a/services/ticket/common/methods/ticket-tracking/changeState.js b/services/ticket/common/methods/ticket-tracking/changeState.js
index 93fb2cc68..fbccacbbf 100644
--- a/services/ticket/common/methods/ticket-tracking/changeState.js
+++ b/services/ticket/common/methods/ticket-tracking/changeState.js
@@ -1,7 +1,7 @@
 const UserError = require('vn-loopback/common/helpers').UserError;
 
 module.exports = Self => {
-    Self.remoteMethod('changeState', {
+    Self.remoteMethodCtx('changeState', {
         description: 'Change the state of a ticket',
         accessType: 'WRITE',
         accepts: [{
@@ -21,11 +21,22 @@ module.exports = Self => {
         }
     });
 
-    Self.changeState = async params => {
+    Self.changeState = async(ctx, params) => {
+        let models = Self.app.models;
+        let isProduction;
         let isEditable = await Self.app.models.Ticket.isEditable(params.ticketFk);
-        if (isEditable)
-            return await Self.app.models.TicketTracking.create(params);
 
-        throw new UserError(`You don't have enough privileges to change the state of this ticket`);
+        if (ctx.req.accessToken) {
+            let token = ctx.req.accessToken;
+            let currentUserId = token && token.userId;
+            isProduction = await models.Account.hasRole(currentUserId, 'Production');
+            let worker = await models.Worker.findOne({where: {userFk: currentUserId}});
+            params.workerFk = worker.id;
+        }
+
+        if (!isEditable && !isProduction)
+            throw new UserError(`You don't have enough privileges to change the state of this ticket`);
+
+        return await Self.app.models.TicketTracking.create(params);
     };
 };
diff --git a/services/ticket/common/models/ticket-tracking.js b/services/ticket/common/models/ticket-tracking.js
index 45acf7f90..2ebef8a9a 100644
--- a/services/ticket/common/models/ticket-tracking.js
+++ b/services/ticket/common/models/ticket-tracking.js
@@ -2,13 +2,4 @@ module.exports = function(Self) {
     require('../methods/ticket-tracking/changeState')(Self);
 
     Self.validatesPresenceOf('stateFk', {message: 'State cannot be blank'});
-
-    Self.observe('before save', async function(ctx) {
-        let models = Self.app.models;
-        let token = ctx.options.accessToken;
-        let currentUserId = token && token.userId;
-
-        let worker = await models.Worker.findOne({where: {userFk: currentUserId}});
-        ctx.instance.workerFk = worker.id;
-    });
 };