diff --git a/back/methods/chat/notifyIssues.js b/back/methods/chat/notifyIssues.js
index ef3c2cf1f..b0a42b7be 100644
--- a/back/methods/chat/notifyIssues.js
+++ b/back/methods/chat/notifyIssues.js
@@ -21,7 +21,10 @@ module.exports = Self => {
                     JOIN ost_user_account ua ON t.user_id = ua.user_id
                     JOIN ost_ticket__cdata td ON t.ticket_id = td.ticket_id
                     JOIN ost_ticket_priority tp ON td.priority = tp.priority_id
-                WHERE tp.priority = 'emergency' AND t.staff_id = 0
+                    LEFT JOIN ost_department dept ON dept.id = t.dept_id
+                WHERE tp.priority = 'emergency'
+                    AND (t.staff_id = 0 AND t.team_id = 0)
+                    AND dept.code = 'IT'
             `);
 
         if (!tickets.length) return;
diff --git a/back/methods/chat/spec/notifyIssue.spec.js b/back/methods/chat/spec/notifyIssue.spec.js
index 9e8ac9e52..96117c2c0 100644
--- a/back/methods/chat/spec/notifyIssue.spec.js
+++ b/back/methods/chat/spec/notifyIssue.spec.js
@@ -27,7 +27,7 @@ describe('Chat notifyIssue()', () => {
             username: 'batman',
             subject: 'Issue title'}
         ]);
-        const expectedMessage = `@all ➔ There's a new urgent ticket:\r\n[ID: *00001* - Issue title (@batman)](https://osticket.verdnatura.es/scp/tickets.php?id=1)`;
+        const expectedMessage = `@all ➔ There's a new urgent ticket:\r\n[ID: *00001* - Issue title (@batman)](https://cau.verdnatura.es/scp/tickets.php?id=1)`;
 
         const department = await app.models.Department.findById(departmentId);
         let orgChatName = department.chatName;