diff --git a/back/methods/osticket/sendToSupport.js b/back/methods/osticket/sendToSupport.js
index d05f1a82e..dabd35f80 100644
--- a/back/methods/osticket/sendToSupport.js
+++ b/back/methods/osticket/sendToSupport.js
@@ -32,21 +32,23 @@ module.exports = Self => {
         const userId = ctx.req.accessToken.userId;
         const emailUser =
             await Self.app.models.EmailUser.findById(userId, {fields: ['email']});
-        const {code, message, path, request, status, statusText, config: errConfig, name} = additionalData;
 
         let html = `<h2>Motivo: ${reason}</h2>`;
         html += `<h3>Usuario: ${userId} ${emailUser.email}</h3>`;
         html += `<h3>Additional Data:</h3>`;
-        html += `<ul><li>Code: ${code}</li>`;
-        html += `<li>Message: ${message}</li>`;
-        html += `<li>Path: ${path}</li>`;
-        html += `<li>Request: ${request}</li>`;
-        html += `<li>Status: ${status}</li>`;
-        html += `<li>StatusText: ${statusText}</li>`;
-        html += `<li>Config:</li><ul style="list-style-type: square;">`;
-        for (const [key, val] of Object.entries(errConfig)) html += `<li>${key}: ${parse(val)}</li>`;
-        html += '</ul></ul>';
+        html += '<ul>';
+        for (const [key, val] of Object.entries(additionalData)) {
+            if (key !== 'config') html += `<li>${key}: ${parse(val)}</li>`;
+            else {
+                html += `<li>${key}:</li><ul style="list-style-type: square;">`;
+                for (const [confKey, confVal] of Object.entries(val))
+                    html += `<li>${confKey}: ${parse(confVal)}</li>`;
+                html += '</ul>';
+            }
+        }
+        html += '</ul>';
 
+        const {message, path, name} = additionalData;
         await smtp.send({
             to: `${config.app.reportEmail}, ${emailUser.email}`,
             subject: `[Support-Salix] ${path} ${name}: ${message}`,