diff --git a/back/methods/chat/notifyIssues.js b/back/methods/chat/notifyIssues.js
index 902ee59cd..f618a6fb1 100644
--- a/back/methods/chat/notifyIssues.js
+++ b/back/methods/chat/notifyIssues.js
@@ -32,7 +32,7 @@ module.exports = Self => {
         let message = $t(`There's a new urgent ticket:`);
         const ostUri = 'https://cau.verdnatura.es/scp/tickets.php?id=';
         tickets.forEach(ticket => {
-            message += `\r\n[ID: *${ticket.number}* - ${ticket.subject} (@${ticket.username})](${ostUri + ticket.id})`;
+            message += `\r\n[ID: ${ticket.number} - ${ticket.subject} @${ticket.username}](${ostUri + ticket.id})`;
         });
 
         const department = await models.Department.findOne({
@@ -42,7 +42,5 @@ module.exports = Self => {
 
         if (channelName)
             return Self.send(ctx, `#${channelName}`, `@all ➔ ${message}`);
-
-        return;
     };
 };
diff --git a/back/methods/chat/spec/notifyIssue.spec.js b/back/methods/chat/spec/notifyIssue.spec.js
index e20d43142..1aab51793 100644
--- a/back/methods/chat/spec/notifyIssue.spec.js
+++ b/back/methods/chat/spec/notifyIssue.spec.js
@@ -27,7 +27,7 @@ describe('Chat notifyIssue()', () => {
             subject: 'Issue title'}
         ]);
         // eslint-disable-next-line max-len
-        const expectedMessage = `@all ➔ There's a new urgent ticket:\r\n[ID: *00001* - Issue title (@batman)](https://cau.verdnatura.es/scp/tickets.php?id=1)`;
+        const expectedMessage = `@all ➔ There's a new urgent ticket:\r\n[ID: 00001 - Issue title @batman](https://cau.verdnatura.es/scp/tickets.php?id=1)`;
 
         const department = await app.models.Department.findById(departmentId);
         let orgChatName = department.chatName;
diff --git a/back/models/chat.js b/back/models/chat.js
index 95a1e2c29..a18edbd3f 100644
--- a/back/models/chat.js
+++ b/back/models/chat.js
@@ -4,4 +4,23 @@ module.exports = Self => {
     require('../methods/chat/sendCheckingPresence')(Self);
     require('../methods/chat/notifyIssues')(Self);
     require('../methods/chat/sendQueued')(Self);
+
+    Self.observe('before save', async function(ctx) {
+        if (!ctx.isNewInstance) return;
+
+        let {message} = ctx.instance;
+        if (!message) return;
+
+        const parts = message.match(/(?<=\[)[a-zA-Z0-9_\-+!@#$%^&*()={};':"\\|,.<>/?\s]*(?=])/g);
+        if (!parts) return;
+
+        const replacedParts = parts.map(part => {
+            return part.replace(/[!$%^&*()={};':"\\,.<>/?]/g, '');
+        });
+
+        for (const [index, part] of parts.entries())
+            message = message.replace(part, replacedParts[index]);
+
+        ctx.instance.message = message;
+    });
 };