back/methods/osticket/closeTicket.js

@@ -1,12 +1,13 @@
 const jsdom = require('jsdom');
 const mysql = require('mysql');
+const FormData = require('form-data');
 
 module.exports = Self => {
     Self.remoteMethodCtx('closeTicket', {
         description: 'Close tickets without response from the user',
         accessType: 'READ',
         returns: {
-            type: 'Object',
+            type: 'object',
             root: true
         },
         http: {
@@ -54,9 +55,9 @@ module.exports = Self => {
             });
         });
 
-        await requestToken();
+        await getRequestToken();
 
-        async function requestToken() {
+        async function getRequestToken() {
             const response = await fetch(ostUri);
 
             const result = response.headers.get('set-cookie');
@@ -93,24 +94,45 @@ module.exports = Self => {
             await close(token, secondCookie);
         }
 
+        async function getLockCode(token, secondCookie, ticketId) {
+            const ostUri = `${config.host}/ajax.php/lock/ticket/${ticketId}`;
+            const params = {
+                method: 'POST',
+                headers: {
+                    'X-CSRFToken': token,
+                    'Cookie': secondCookie
+                }
+            };
+            const response = await fetch(ostUri, params);
+            const body = await response.text();
+            const json = JSON.parse(body);
+
+            return json.code;
+        }
+
         async function close(token, secondCookie) {
             for (const ticketId of ticketsId) {
-                const ostUri = `${config.host}/ajax.php/tickets/${ticketId}/status`;
-                const data = {
-                    status_id: config.newStatusId,
-                    comments: config.comment,
-                    undefined: config.action
-                };
+                const lockCode = await getLockCode(token, secondCookie, ticketId);
+                let form = new FormData();
+                form.append('__CSRFToken__', token);
+                form.append('id', ticketId);
+                form.append('a', config.responseType);
+                form.append('lockCode', lockCode);
+                form.append('from_email_id', config.fromEmailId);
+                form.append('reply-to', config.replyTo);
+                form.append('cannedResp', 0);
+                form.append('response', config.comment);
+                form.append('signature', 'none');
+                form.append('reply_status_id', config.newStatusId);
+
+                const ostUri = `${config.host}/tickets.php?id=${ticketId}`;
                 const params = {
                     method: 'POST',
-                    body: new URLSearchParams(data),
+                    body: form,
                     headers: {
-                        'Content-Type': 'application/x-www-form-urlencoded; charset=UTF-8',
-                        'X-CSRFToken': token,
                         'Cookie': secondCookie
                     }
                 };
-
                 return fetch(ostUri, params);
             }
         }

back/models/osticket-config.json

@@ -27,9 +27,6 @@
         "newStatusId": {
             "type": "number"
         },
-        "action": {
-            "type": "string"
-        },
         "day": {
             "type": "number"
         },
@@ -47,6 +44,15 @@
         },
         "portDb": {
             "type": "number"
+        },
+        "responseType": {
+            "type": "string"
+        },
+        "fromEmailId": {
+            "type": "number"
+        },
+        "replyTo": {
+            "type": "string"
         }
     }
 }

db/changes/10481-june/00-osTicketConfig.sql

@@ -13,8 +13,4 @@ CREATE TABLE `vn`.`osTicketConfig` (
   `passwordDb` varchar(100) COLLATE utf8mb3_unicode_ci DEFAULT NULL,
   `portDb` int(11) DEFAULT NULL,
   PRIMARY KEY (`id`)
-) ENGINE=InnoDB DEFAULT CHARSET=utf8mb3 COLLATE=utf8mb3_unicode_ci;
-
-INSERT INTO `vn`.`osTicketConfig`(`id`, `host`, `user`, `password`, `oldStatus`, `newStatusId`, `action`, `day`, `comment`, `hostDb`, `userDb`, `passwordDb`, `portDb`)
-      VALUES
-      (0, 'https://cau.verdnatura.es/scp', NULL, NULL, 'open', 3, 'Cerrar', 60, 'Este CAU se ha cerrado automáticamente', NULL, NULL, NULL, NULL);
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb3 COLLATE=utf8mb3_unicode_ci;

db/changes/10491-august/00-osTicketConfig.sql

@@ -0,0 +1,8 @@
+ALTER TABLE `vn`.`osTicketConfig` DROP COLUMN `action`;
+ALTER TABLE `vn`.`osTicketConfig` ADD responseType varchar(100) NULL;
+ALTER TABLE `vn`.`osTicketConfig` ADD fromEmailId INT NULL;
+ALTER TABLE `vn`.`osTicketConfig` ADD replyTo varchar(100) NULL;
+
+UPDATE `vn`.`osTicketConfig`
+    SET responseType='reply', fromEmailId=5, replyTo='all'
+WHERE id=0;

db/dump/fixtures.sql

@@ -2710,3 +2710,7 @@ INSERT INTO `vn`.`ticketCollection` (`ticketFk`, `collectionFk`, `created`, `lev
 UPDATE `account`.`user`
     SET `hasGrant` = 1
         WHERE `id` = 66;
+
+INSERT INTO `vn`.`osTicketConfig` (`id`, `host`, `user`, `password`, `oldStatus`, `newStatusId`, `day`, `comment`, `hostDb`, `userDb`, `passwordDb`, `portDb`, `responseType`, `fromEmailId`, `replyTo`)
+    VALUES
+        (0, 'http://localhost:56596/scp', 'ostadmin', 'Admin1', 'open', 3, 60, 'Este CAU se ha cerrado automáticamente. Si el problema persiste responda a este mensaje.', 'localhost', 'osticket', 'osticket', 40003, 'reply', 1, 'all');

package.json

@@ -16,6 +16,7 @@
         "bcrypt": "^5.0.1",
         "bmp-js": "^0.1.0",
         "compression": "^1.7.3",
+        "form-data": "^4.0.0",
         "fs-extra": "^5.0.0",
         "ftps": "^1.2.0",
         "got": "^10.7.0",