diff --git a/back/methods/osticket/closeTicket.js b/back/methods/osticket/closeTicket.js
index e5cbc58f4..178b09601 100644
--- a/back/methods/osticket/closeTicket.js
+++ b/back/methods/osticket/closeTicket.js
@@ -97,12 +97,17 @@ module.exports = Self => {
         async function close(token, secondCookie) {
             for (const ticketId of ticketsId) {
                 try {
-                    const lockCode = await getLockCode(token, secondCookie, ticketId);
+                    const lock = await getLockCode(token, secondCookie, ticketId);
+                    if (!lock.code) {
+                        let error = `Can't get lock code`;
+                        if (lock.msg) error += `: ${lock.msg}`;
+                        throw new Error(error);
+                    }
                     let form = new FormData();
                     form.append('__CSRFToken__', token);
                     form.append('id', ticketId);
                     form.append('a', config.responseType);
-                    form.append('lockCode', lockCode);
+                    form.append('lockCode', lock.code);
                     form.append('from_email_id', config.fromEmailId);
                     form.append('reply-to', config.replyTo);
                     form.append('cannedResp', 0);
@@ -122,7 +127,7 @@ module.exports = Self => {
                 } catch (e) {
                     const err = new Error(`${ticketId} Ticket close failed: ${e.message}`);
                     err.stack += e.stack;
-                    throw err;
+                    console.error(err);
                 }
             }
         }
@@ -140,7 +145,7 @@ module.exports = Self => {
             const body = await response.text();
             const json = JSON.parse(body);
 
-            return json.code;
+            return json;
         }
     };
 };