back/methods/osticket/sendToSupport.js

@@ -0,0 +1,63 @@
+const smtp = require('vn-print/core/smtp');
+const config = require('vn-print/core/config');
+
+module.exports = Self => {
+    Self.remoteMethodCtx('sendToSupport', {
+        description: 'Send mail to support',
+        accessType: 'WRITE',
+        accepts: [
+            {
+                arg: 'reason',
+                type: 'string',
+                description: 'The reason'
+            },
+            {
+                arg: 'additionalData',
+                type: 'object',
+                required: true,
+                description: 'The additional data'
+            }
+        ],
+        returns: {
+            type: 'object',
+            root: true
+        },
+        http: {
+            path: `/send-to-support`,
+            verb: 'POST'
+        }
+    });
+
+    Self.sendToSupport = async(ctx, reason, additionalData) => {
+        const emailUser =
+            await Self.app.models.EmailUser.findById(ctx.req.accessToken.userId, {fields: ['email']});
+
+        let html = `<strong>Motivo</strong>:<br/>${reason}<br/>`;
+
+        for (const data in additionalData)
+            html += `<strong>${data}</strong>:<br/>${tryParse(additionalData[data])}<br/>`;
+
+        const subjectReason = JSON.parse(additionalData?.httpRequest)?.data?.error;
+        smtp.send({
+            to: config.app.reportEmail,
+            replyTo: emailUser.email,
+            subject:
+                '[Support-Salix] ' +
+                additionalData?.frontPath + ' ' +
+                subjectReason?.name + ':' +
+                subjectReason?.message,
+            html
+        });
+    };
+
+    function tryParse(value) {
+        try {
+            try {
+                value = JSON.parse(value);
+            } catch {}
+            return JSON.stringify(value, null, '&nbsp;').split('\n').join('<br>');
+        } catch {
+            return value;
+        }
+    }
+};

back/models/osticket.js

@@ -1,4 +1,5 @@
 module.exports = Self => {
     require('../methods/osticket/osTicketReportEmail')(Self);
     require('../methods/osticket/closeTicket')(Self);
+    require('../methods/osticket/sendToSupport')(Self);
 };

front/core/components/index.js

@@ -55,3 +55,4 @@ import './datalist';
 import './contextmenu';
 import './rating';
 import './smart-table';
+import './support-dialog';

front/core/components/snackbar/snackbar.html

@@ -1 +1,5 @@
-<div id="shapes"></div>
+<div id="shapes"></div>
+<vn-support-dialog
+    vn-id="support-dialog"
+    additional-data="$ctrl.additionalData">
+</vn-support-dialog>

front/core/components/snackbar/snackbar.js

@@ -27,6 +27,18 @@ export default class Controller extends Component {
         setTimeout(() => element.classList.add('shown'), 30);
         shape.element = element;
 
+        if (data.additionalData) {
+            this.additionalData = data.additionalData;
+            let supportButton = document.createElement('i');
+            supportButton.setAttribute('class', 'material-icons clickable');
+            supportButton.addEventListener('click', () => this.$.supportDialog.show());
+            element.appendChild(supportButton);
+
+            let buttonIcon = 'support_agent';
+            buttonIcon = document.createTextNode(buttonIcon);
+            supportButton.appendChild(buttonIcon);
+        }
+
         if (shape.type)
             element.classList.add(shape.type);
 
@@ -95,7 +107,7 @@ export default class Controller extends Component {
 
         clearTimeout(shape.hideTimeout);
         shape.hideTimeout = setTimeout(
-            () => this.hide(shape), shape.timeout || 3000);
+            () => this.hide(shape), shape.timeout || 5000);
 
         this.lastShape = shape;
     }

front/core/components/snackbar/style.scss

@@ -20,11 +20,15 @@ vn-snackbar .shape {
     margin-bottom: 15px;
     color: white;
     padding: 12px 25px 12px 12px;
-    
+    display: flex ;
+    flex-direction: row;
+    justify-content: center;
+    align-items: center;
+
     & > .text {
         text-align: center;
 
-        vn-chip { 
+        vn-chip {
             position: absolute;
             left: -16px;
             top: -16px;
@@ -64,4 +68,12 @@ vn-snackbar .shape {
         top: 0;
         right: 0
     }
-}
+
+    .clickable{
+        background-color: $color-main;
+        padding: 6px;
+        border-radius: 50%;
+        cursor: pointer;
+        margin-right: 7px;
+    }
+}

front/core/components/support-dialog/index.html

@@ -0,0 +1,22 @@
+<tpl-body>
+    <section>
+        <h5 class="vn-py-sm" translate>Send cau</h5>
+        <vn-horizontal>
+            <vn-textarea vn-one
+                label="ExplainReason"
+                ng-model="$ctrl.reason"
+                rows="2"
+                required="true">
+            </vn-textarea>
+        </vn-horizontal>
+        <vn-horizontal>
+            <span>
+                {{'By sending this ticket, all the data related to the error, the section, the user, etc., are already sent.' | translate}}
+            </span>
+        </vn-horizontal>
+    </section>
+</tpl-body>
+<tpl-buttons>
+    <input type="button" response="cancel" translate-attr="{value: 'Cancel'}"/>
+    <button response="accept" translate>Send</button>
+</tpl-buttons>

front/core/components/support-dialog/index.js

@@ -0,0 +1,27 @@
+import ngModule from '../../module';
+import Dialog from '../dialog';
+
+export default class Controller extends Dialog {
+    constructor($element, $, $transclude) {
+        super($element, $, $transclude);
+    }
+
+    responseHandler(response) {
+        this.$http.post('Ostickets/send-to-support', {
+            reason: this.reason,
+            additionalData: this.additionalData
+        })
+        .then(() => super.responseHandler(response))
+        .then(() => this.vnApp.showSuccess(this.$t('Email sended!')));
+    }
+}
+
+Controller.$inject = ['$element', '$scope', '$transclude'];
+
+ngModule.vnComponent('vnSupportDialog', {
+    slotTemplate: require('./index.html'),
+    controller: Controller,
+    bindings: {
+        additionalData: '<?'
+    }
+});

front/core/locale/en.yml

@@ -13,4 +13,5 @@ Finalize: Finalize
 Previous: Back
 Load more: Load more
 Auto-scroll interrupted, please adjust the search: Auto-scroll interrupted, please adjust the search
-General search: General search
+General search: General search
+ExplainReason: Explain the reason why this error should not occur

front/core/locale/es.yml

@@ -64,3 +64,6 @@ No results found: Sin resultados
 No data: Sin datos
 Undo changes: Deshacer cambios
 Load more results: Cargar más resultados
+Send cau: Enviar cau
+By sending this ticket, all the data related to the error, the section, the user, etc., are already sent.: Al enviar este cau ya se envían todos los datos relacionados con el error, la sección, el usuario, etc
+ExplainReason: Explique el motivo por el que no deberia aparecer este fallo

front/core/services/app.js

@@ -23,9 +23,9 @@ export default class App {
             this.logger.showSuccess(message);
     }
 
-    showError(message) {
+    showError(message, additionalData) {
         if (this.logger)
-            this.logger.showError(message);
+            this.logger.showError(message, additionalData);
     }
 
     pushLoader() {

front/salix/components/app/app.js

@@ -25,15 +25,15 @@ export default class App extends Component {
     }
 
     showMessage(message) {
-        this.$.snackbar.show({message: message});
+        this.$.snackbar.show({message});
     }
 
     showSuccess(message) {
-        this.$.snackbar.showSuccess({message: message});
+        this.$.snackbar.showSuccess({message});
     }
 
-    showError(message) {
+    showError(message, additionalData) {
-        this.$.snackbar.showError({message: message});
+        this.$.snackbar.showError({message, additionalData});
     }
 }
 

front/salix/module.js

@@ -148,7 +148,13 @@ function $exceptionHandler(vnApp, $window, $state, $injector) {
 
         if (messageT)
             message = $translate.instant(messageT);
-        vnApp.showError(message);
+
+        const additonalData = {
+            frontPath: $state.current.name,
+            httpRequest: cause?.replace('Possibly unhandled rejection: ', ''),
+            backError: exception
+        };
+        vnApp.showError(message, additonalData);
     };
 }
 ngModule.factory('$exceptionHandler', $exceptionHandler);