diff --git a/db/routines/vn/procedures/ticket_closeByTicket.sql b/db/routines/vn/procedures/ticket_closeByTicket.sql
index 93772225b..6e32a3e76 100644
--- a/db/routines/vn/procedures/ticket_closeByTicket.sql
+++ b/db/routines/vn/procedures/ticket_closeByTicket.sql
@@ -15,7 +15,7 @@ BEGIN
 			JOIN agencyMode am ON am.id = t.agencyModeFk
 			LEFT JOIN ticketState ts ON ts.ticketFk = t.id
 			JOIN alertLevel al ON al.id = ts.alertLevel
-		WHERE al.code = 'PACKED' OR (am.code = 'refund' AND al.code != 'delivered')
+		WHERE (al.code = 'PACKED' OR (am.code = 'refund' AND al.code != 'delivered'))
 			AND t.id = vTicketFk
 			AND t.refFk IS NULL
 		GROUP BY t.id);
diff --git a/loopback/locale/es.json b/loopback/locale/es.json
index b14358e85..49283e633 100644
--- a/loopback/locale/es.json
+++ b/loopback/locale/es.json
@@ -344,5 +344,6 @@
     "CountryFK cannot be empty": "El país no puede estar vacío",
     "Cmr file does not exist": "El archivo del cmr no existe",
     "You are not allowed to modify the alias": "No estás autorizado a modificar el alias",
-    "No tickets to invoice": "No hay tickets para facturar"
-}
\ No newline at end of file
+    "No tickets to invoice": "No hay tickets para facturar",
+    "The address of the customer must have information about Incoterms and Customs Agent": "El consignatario del cliente debe tener informado Incoterms y Agente de aduanas"
+}
diff --git a/print/templates/reports/invoice-incoterms/invoice-incoterms.js b/print/templates/reports/invoice-incoterms/invoice-incoterms.js
index 9cc2600af..cfe29169b 100755
--- a/print/templates/reports/invoice-incoterms/invoice-incoterms.js
+++ b/print/templates/reports/invoice-incoterms/invoice-incoterms.js
@@ -1,4 +1,5 @@
 const vnReport = require('../../../core/mixins/vn-report.js');
+const UserError = require('vn-loopback/util/user-error');
 
 module.exports = {
     name: 'invoice-incoterms',
@@ -7,7 +8,10 @@ module.exports = {
         this.invoice = await this.findOneFromDef('invoice', [this.reference]);
         this.checkMainEntity(this.invoice);
         this.client = await this.findOneFromDef('client', [this.reference]);
-        this.incoterms = await this.findOneFromDef('incoterms', [this.reference, this.reference, this.reference, this.reference]);
+        this.incoterms =
+            await this.findOneFromDef('incoterms', [this.reference, this.reference, this.reference, this.reference]);
+        if (!this.incoterms)
+            throw new UserError(`The address of the customer must have information about Incoterms and Customs Agent`);
     },
     props: {
         reference: {