diff --git a/back/methods/osticket/sendToSupport.js b/back/methods/osticket/sendToSupport.js
index e17093839..dabd35f80 100644
--- a/back/methods/osticket/sendToSupport.js
+++ b/back/methods/osticket/sendToSupport.js
@@ -29,35 +29,34 @@ module.exports = Self => {
     });
 
     Self.sendToSupport = async(ctx, reason, additionalData) => {
+        const userId = ctx.req.accessToken.userId;
         const emailUser =
-            await Self.app.models.EmailUser.findById(ctx.req.accessToken.userId, {fields: ['email']});
+            await Self.app.models.EmailUser.findById(userId, {fields: ['email']});
 
-        let html = `<strong>Motivo</strong>:<br/>${reason}<br/>`;
-        html += `<strong>Usuario</strong>:<br/>${ctx.req.accessToken.userId} ${emailUser.email}<br/>`;
+        let html = `<h2>Motivo: ${reason}</h2>`;
+        html += `<h3>Usuario: ${userId} ${emailUser.email}</h3>`;
+        html += `<h3>Additional Data:</h3>`;
+        html += '<ul>';
+        for (const [key, val] of Object.entries(additionalData)) {
+            if (key !== 'config') html += `<li>${key}: ${parse(val)}</li>`;
+            else {
+                html += `<li>${key}:</li><ul style="list-style-type: square;">`;
+                for (const [confKey, confVal] of Object.entries(val))
+                    html += `<li>${confKey}: ${parse(confVal)}</li>`;
+                html += '</ul>';
+            }
+        }
+        html += '</ul>';
 
-        delete additionalData.backError.config.headers.Authorization;
-        const httpRequest = JSON.parse(additionalData?.httpRequest);
-
-        if (httpRequest)
-            delete httpRequest.config.headers.Authorization;
-        additionalData.httpRequest = httpRequest;
-
-        for (const data in additionalData)
-            html += `<strong>${data}</strong>:<br/>${tryParse(additionalData[data])}<br/>`;
-
-        const subjectReason = httpRequest?.data?.error;
+        const {message, path, name} = additionalData;
         await smtp.send({
             to: `${config.app.reportEmail}, ${emailUser.email}`,
-            subject:
-                '[Support-Salix] ' +
-                additionalData?.frontPath + ' ' +
-                subjectReason?.name + ':' +
-                subjectReason?.message,
+            subject: `[Support-Salix] ${path} ${name}: ${message}`,
             html
         });
     };
 
-    function tryParse(value) {
+    function parse(value) {
         try {
             try {
                 value = JSON.parse(value);
diff --git a/front/core/components/snackbar/snackbar.js b/front/core/components/snackbar/snackbar.js
index b380c47c3..cce285d14 100644
--- a/front/core/components/snackbar/snackbar.js
+++ b/front/core/components/snackbar/snackbar.js
@@ -27,18 +27,6 @@ export default class Controller extends Component {
         setTimeout(() => element.classList.add('shown'), 30);
         shape.element = element;
 
-        if (data.additionalData && this.vnToken.token) {
-            this.additionalData = data.additionalData;
-            let supportButton = document.createElement('i');
-            supportButton.setAttribute('class', 'material-icons clickable');
-            supportButton.addEventListener('click', () => this.$.supportDialog.show());
-            element.appendChild(supportButton);
-
-            let buttonIcon = 'support_agent';
-            buttonIcon = document.createTextNode(buttonIcon);
-            supportButton.appendChild(buttonIcon);
-        }
-
         if (shape.type)
             element.classList.add(shape.type);
 
diff --git a/front/core/components/support-dialog/index.js b/front/core/components/support-dialog/index.js
index d15c14b4a..82f086184 100644
--- a/front/core/components/support-dialog/index.js
+++ b/front/core/components/support-dialog/index.js
@@ -9,13 +9,6 @@ export default class Controller extends Dialog {
     responseHandler(response) {
         if (response !== 'accept')
             return super.responseHandler(response);
-
-        this.$http.post('Ostickets/send-to-support', {
-            reason: this.reason,
-            additionalData: this.additionalData
-        })
-            .then(() => super.responseHandler(response))
-            .then(() => this.vnApp.showSuccess(this.$t('Email sended!')));
     }
 }