back/methods/osticket/sendToSupport.js

@@ -29,35 +29,32 @@ module.exports = Self => {
     });
 
     Self.sendToSupport = async(ctx, reason, additionalData) => {
+        const userId = ctx.req.accessToken.userId;
         const emailUser =
-            await Self.app.models.EmailUser.findById(ctx.req.accessToken.userId, {fields: ['email']});
+            await Self.app.models.EmailUser.findById(userId, {fields: ['email']});
+        const {code, message, path, request, status, statusText, config: errConfig, name} = additionalData;
 
-        let html = `<strong>Motivo</strong>:<br/>${reason}<br/>`;
-        html += `<strong>Usuario</strong>:<br/>${ctx.req.accessToken.userId} ${emailUser.email}<br/>`;
+        let html = `<h2>Motivo: ${reason}</h2>`;
+        html += `<h3>Usuario: ${userId} ${emailUser.email}</h3>`;
+        html += `<h3>Additional Data:</h3>`;
+        html += `<ul><li>Code: ${code}</li>`;
+        html += `<li>Message: ${message}</li>`;
+        html += `<li>Path: ${path}</li>`;
+        html += `<li>Request: ${request}</li>`;
+        html += `<li>Status: ${status}</li>`;
+        html += `<li>StatusText: ${statusText}</li>`;
+        html += `<li>Config:</li><ul style="list-style-type: square;">`;
+        for (const [key, val] of Object.entries(errConfig)) html += `<li>${key}: ${parse(val)}</li>`;
+        html += '</ul></ul>';
 
-        delete additionalData.backError.config.headers.Authorization;
-        const httpRequest = JSON.parse(additionalData?.httpRequest);
-
-        if (httpRequest)
-            delete httpRequest.config.headers.Authorization;
-        additionalData.httpRequest = httpRequest;
-
-        for (const data in additionalData)
-            html += `<strong>${data}</strong>:<br/>${tryParse(additionalData[data])}<br/>`;
-
-        const subjectReason = httpRequest?.data?.error;
         await smtp.send({
             to: `${config.app.reportEmail}, ${emailUser.email}`,
-            subject:
-                '[Support-Salix] ' +
-                additionalData?.frontPath + ' ' +
-                subjectReason?.name + ':' +
-                subjectReason?.message,
+            subject: `[Support-Salix] ${path} ${name}: ${message}`,
             html
         });
     };
 
-    function tryParse(value) {
+    function parse(value) {
         try {
             try {
                 value = JSON.parse(value);