print/templates/email/osticket-report/sql/tickets.sql

@@ -9,6 +9,7 @@ SELECT * FROM (
            ote.body      AS description,
            oter.body     AS resolution
     FROM ost_ticket ot
+        JOIN ost_department od ON od.id = ot.dept_id
         JOIN ost_ticket__cdata otc ON ot.ticket_id = otc.ticket_id
         JOIN ost_ticket_status ots ON ot.status_id = ots.id
         JOIN ost_user otu ON ot.user_id = otu.id
@@ -20,8 +21,9 @@ SELECT * FROM (
         LEFT JOIN ost_thread_entry oter ON oth.id = oter.thread_id
           AND oter.type = 'R'
     WHERE ot.ticket_pid IS NULL
-      AND ots.state = 'closed'
       AND ot.closed BETWEEN ? AND ?
+      AND ots.state = 'closed'
+      AND od.code = 'IT'
     ORDER BY oter.created DESC
 ) ot GROUP BY ot.ticket_id
 ORDER BY ot.assigned