ALTER TABLE `vn`.`osTicketConfig` DROP COLUMN `action`;
ALTER TABLE `vn`.`osTicketConfig` ADD responseType varchar(100) NULL;
ALTER TABLE `vn`.`osTicketConfig` ADD fromEmailId INT NULL;
ALTER TABLE `vn`.`osTicketConfig` ADD replyTo varchar(100) NULL;

UPDATE `vn`.`osTicketConfig`
    SET responseType='reply', fromEmailId=5, replyTo='all'
WHERE id=0;