salix/db/changes/10503-november/00-osTicketConfig.sql

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ALTER TABLE `vn`.`osTicketConfig` DROP COLUMN `action`;
ALTER TABLE `vn`.`osTicketConfig` ADD responseType varchar(100) NULL;
ALTER TABLE `vn`.`osTicketConfig` ADD fromEmailId INT NULL;
ALTER TABLE `vn`.`osTicketConfig` ADD replyTo varchar(100) NULL;
UPDATE `vn`.`osTicketConfig`
SET responseType='reply', fromEmailId=5, replyTo='all'
WHERE id=0;