Merge pull request 'fix: setDeleted' (!2947) from hotfix7960-setDeleted into master

Reviewed-on: #2947
Reviewed-by: Alex Moreno <alexm@verdnatura.es>

modules/ticket/back/methods/ticket/setDeleted.js

@@ -127,7 +127,7 @@ module.exports = Self => {
                     id: id,
                     url: `${url}ticket/${id}/summary`
                 });
-                await models.Chat.send(ctx, `@${salesPersonUser.name}`, message);
+                await models.Chat.sendCheckingPresence(ctx, salesPersonUser.id, message);
             }
 
             const updatedTicket = await ticket.updateAttribute('isDeleted', true, myOptions);