modules/ticket/back/methods/ticket/setDeleted.js

@@ -127,7 +127,7 @@ module.exports = Self => {
                     id: id,
                     url: `${url}ticket/${id}/summary`
                 });
-                await models.Chat.send(ctx, `@${salesPersonUser.name}`, message);
+                await models.Chat.sendCheckingPresence(ctx, salesPersonUser.id, message);
             }
 
             const updatedTicket = await ticket.updateAttribute('isDeleted', true, myOptions);